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“Marcia was kind and explained everything well. It was our first time renting a storage unit, and the process was smooth thanks to her! Exceptional customer service, definitely recommend!”
“Needed a short term (3 month) storage unit for between moves and both Eric and Stephanie were quick to help. They were cheaper than other local options and helped get me signed up to move in the same day. Experience so far has been great.”
“Stephanie....great customer service.very informative. Loves her job and it shows in her service. She went above and beyond
to help.excelent. excelent excellent”
“I found this place because is close to me but it was my First time getting storage. Young man at the Malden location was súper nice and helpful and answer the questions I had. Thank you!”
“Appreciation for Exceptional Customer Service
Dear UHAUL ,
I wanted to take a moment to express my sincere gratitude for the outstanding customer service I received during my recent rental experience at your location at 34 Broadway, Malden, MA 02148.
On the day of my rental, I encountered a situation that required some changes to my reservation. Although I called the office just 10 minutes before closing at 5:50 PM, Ms. Yalixa answered my call promptly and listened attentively to my request. After understanding my needs, she kindly put me on hold to consult with her manager, Ms. Bonnie Aliberti. Within just a few minutes only , Ms. Yalixa came back with a perfect solution to resolve my situation.
I truly appreciate how both Ms. Yalixa and Ms. Bonnie worked together to ensure that my rental went smoothly, even at the last minute. Their professionalism, patience, and willingness to help made my rental experience an unforgettable and positive memory.
Thank you, Yalixa and Bonnie, for your excellent service. I will certainly keep your company in mind for future rentals and recommend it to others!
Warm regards,
Laith”
7AM - 7PM
124-126 Eastern Ave, Malden
Self Storage
“I work for a local org that deals with a variety of different storage companies. When I tell you that this was the best customer experience I've ever had, I mean it. Xavier at the front was assisting multiple people at once, efficiently and effectively helping everyone in line and getting them on their way. We will be looking in to working exclusively with U Haul storage simply because of how incredible this experience was. Thanks again.”
“very helpful staff at this location. thought this was going to be the hardest part of moving, but they really made it simple. would absolutely use them again in the future.”
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
Self Storage
“Octopus Moving always comes through. This is my second time hiring them. They came in at 8:30 am and by 10:30 am everything was moved to my new apartment. Can't recommend them enough. Moving is generally a stressful endeavour but thanks to their professionalism, everything was done perfectly. Thanks again.”