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“Rick is AWESOME! Saw in the system we tried to rent a space, and were unsuccessful. He proactively called us to follow up and see if he could help. We think he is an author, because he wrote the book on customer service. He called us back multiple times like he said he would, he called another facility to check on available units while keeping me on the line, and he stayed with us on the phone until emails were received confirming our unit was going to be move in ready tomorrow. How do we nominate Rick for employee of the month?”
“I had never used movers before but Focus Moving was incredibly help, responsive, and well priced. They did an excellent job taking care of my things, and asked all the right questions regarding anything they were unsure of. Good communicators and laid back in a way that made me less stressed overall, despite the stressful event of moving. I had a great experience and would work with them again.”
“I had a bit of trouble registering my device and getting in and Eric was super patient and helpful for a dinosaur like me.
When I first came in to sign up, I had FrNcis who was also incredibly patient and helpful. Great team at the Somerville location.”
“I have worked with other Extra Space Storage units before and have had a great experience so far. This location is great, quiet, clean and temperature-controlled. Thomas, the manager, has been friendly, helpful, professional and gave lots of good suggestions from the start and I chose this location partly because of that. Thank you so much for everything, happy to be a customer.”
“Judy, who helped me schedule my move, was very responsive and very helpful. The rate was also very reasonable, especially for the amazing service! Bob and Carlos were like a machine! They were incredibly efficient, fast, professional, and very gentle with my belongings. I would highly recommend them to everyone!”
“I needed storage and the guy said he had storage. I said cool here is a reasonable amount of money and im cheap mind you! He took it and gave me storage. It was an amazing transaction.”
“The customer rep was wonderful. Efficient, friendly and customer service focused. She deserves a recognition and was a big reason why my experience was very positive.”
“Good old fashioned customer service! Thank you Hector ?
It’s been a crazy week. Things just got a little better thanks to Hector. I have had mixed experiences with U-haul in the past. This particular location is top notch.”
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“I want to recognize Junior for being a very Hard worker and a great asset to the team. He always brings positive energy, a great attitude, and is someone who is willing to put in the effort to get the job done.”