JCPenney is a long-time shopping destination offering style, quality, and value across fashion, home decor, and beauty. Experiences vary among shoppers. Some report a clean, organized store with kind and helpful employees, very good sale prices, a great selection, and amazing customer service at checkout, noting definite improvement. Others express disappointment, finding merchandise stale, styles seemingly from clearance, a pitiful selection in some areas like plus womenswear, and prices considered ridiculous. There are also comments that the store appears to be closing its doors. Overall, it remains a place where some customers find a much better selection and helpful associates compared to other retailers.
