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“The cashier was very pleasant, helpful and knowledgeable.Another associate when he was not sure of the availability of an item checked with another associate for an item to give me the correct item. Good selection of products at good prices.”
“I have recently had a very stressful incident happen to me. The manager of the UPS store, saved my life! I was told that I had to mail a large amount of money to a Federal Attorney to represent me as my ID had been stolen and I was going to be arrested for fraud and a number of horrible crimes. I ran to the bank took out my money and went to the UPS store in Hudson to mail it to some address in California to the attorney (Otiz). Bill the manager of the UPS store questioned me casually about the package I was mailing and when he learned what it was and the situation, cautioned me that it was a Fraud. I was being scammed, but I didn't believe him and told him to mail it anyway. He argued with me, but eventually did what I wanted. I was terrified and feared I would be arrested if I didn't mail it. Unbeknown to me, however, Bill, the manager, called the police as soon as I left the store. The police came to my house while the thief was still on the phone with me ( I guess they keep you on the phone a long time). When the officer confronted the man on the other end of the line (he said he was with the Social Security Department), it was soon obvious through his stammering and lies, that he was a fraud. We hung up and I went back to the store to tell them not to mail the package and get my money back. This manager's actions were above and beyond. He is a hero for saving my family (this would have ruined us). UPS should be proud and honored to have a man like this managing their store. He is not only an outstanding, strong and wise individual, he is a model of excellence and kindness. I cannot thank him him enough for what he did. He took it upon himself to call the police and rescued us from a horrible fate. Bill is number one and a 5 star hero in my book. I would trust my life with him and UPS.”
“Honestly these guys are great - the patience and good nature (and efficiency) they bring to what is probably 80% people returning stuff is noteworthy. So I’m noting it :-) thank you for all you do!”
“Mike is very personable and service oriented. I've shipped many items from this shop over the years and it's always a pleasant experience. A few times, he's helped me to decide that item X was simply not worth shipping. Two thumbs up!”
8:30AM - 6:30PM
60 Thoreau St, Concord
Shipping Centers
“Vitta Bailey is the outstanding manager of THE UPS STORE in Concord, MA. I have been a customer for a year now and can honestly say that Vitta has exceptional customer service. She always very patiently helps and ensures that I’m satisfied with my options.”
“I really love our staples store in Acton the help is always pleasant. When I have an amazon return I use the discounts offered. They are the best local place to exchange or soda stream co. They often have bottled water on sale great for summertime parties.”
“The team at the Cornerstone Square UPS in Westford were very helpful. Especially Sheila, who patiently re-taped and prepared my package since I needed to remove one item before shipping it. She was friendly and made the errand stress free. I was pleasantly surprised by how quickly the customers were tended to.
Thank you Sheila and the #6533 UPS store team!”
“Exemplary example of great customer service. I had a 30’ monitor I had to ship, and I may not have dismantled it completely in the rush of the day. The staff went from sizing, finding the right box, packing, printing a label from my email - without having me to stop at staples for anything ✌️”
“Staples is extrememly helpful. I'm 91. An associate scanned my IRS documents to my tax preparer, helped me decide what copy paper and pendaflex files best met my needs, walked me to my car with my bags of purchases and put them in my car.”
“Victor at UPS Sudbury, MA has been essential in getting my package sent to Israel, through the Israeli customs. Victor has been thorough, professional and friendly. In fact, UPS Sudbury has been unfailingly helpful over the years.”
“Monro Brake and Tire in Stoughton MA gets a lot of deliveries by truck. I have yet to meet a more professional, outgoing and engaging driver as David Medina out of Southborough Ma Depot. It is no surprise that one of my customers who gets shipments from David knew him by name when he saw him at my store. Initially I was perplexed on how David was going to get my delivery off his truck but quickly realized through his cool calm and collect demeanor that all I needed to do is watch him work his magic. I look forward to the next time I have the pleasure of getting another delivery from David and UPS.”
“I really love this post office. They always get you in and out, they're friendly, knowledgeable and have your best interest in mind. Special shoutout to Joe who is really one of the best! I have a post office around the corner from my house but regularly go out of my way to the Wayland one because I trust them and know they'll get it done right.”
“I had the smoothest experience in this USPS today. Jeff who assisted me with mailing my docs was super professional and helpful. Explained everything in clear and detailed way. Thank you for your service!”
“Denise was extremely helpful even though I didn't have anything ready! She walked me through every step to complete the return, very helpful and very kind!Convenient location and easy to do before shopping”
“Super nice! I have a PO box at the Harwood location and needed to get a package (the window was closed). The post master of this location drove over to the other post office and retrieved my package for me. So nice of him!”
“I just had an excellent experience at this FedEx location. I needed to send 2 packages back to Walmart third party vendors, and Matt quickly found the appropriate boxes for my items, packed them better than I could ever do myself, and all these with a smile and great attitude! Many thanks, your work is appreciated!”
“I’m not a fan of most post offices but Fran made the experience very enjoyable. She’s incredibly friendly and helpful. I’ll continue to use this post office moving forward.”
“No problems with my experience at the shipping center but I had requested that my package be delivered to a local Walgreens where I could pick it up (no one home during the day to sign) and this was never done. Had to drive to the shipping center to pick it up.”
“This is my favorite post office! I send out a lot of mail - I average $800 a month…. I try to buy all my stamps from here but sometimes I have to go to others along my travels for work.
I stopped in today with about 400 mailers… $2 each…. When I got there i had Linda weigh the envelope to make sure I had enough postage to send it out. I was .11 cents short :/. I asked for the more expensive stamp so it would require less time to affix 1 vs 2….
I’ll tell you - never saw this before but Linda, Marcia, and Pat asked if I wanted help. I’m not one to bother anyone and I mean that…. I passed on the gesture and they insisted.
They helped stamp 400 envelopes with me! I don’t have to say how much time they saved me but one can only imagine. This was a visit I’ll never forget and a gesture that will not go ignored. I’ll be bringing in pizzas next week as a thank you!
Appreciate the help you 3 have given me for over the past 2-3 years!”
“Good afternoon! I would like to thank the staff of the Wayland post office. Always attentive and friendly operators and postmen, provide professional assistance in the provision of services. Thank you for your quality work and attentive attitude. I recommend.”
“We had a Sat 930 appointment for a new passport application. Upon arriving around 9:15 the previous party was just about done and the lady at the passport station started with us maybe 10 min before the appointment time.The whole process was very quick as we had prepared everything up ahead but I’m very satisfied on how efficient and courteous she was definitely not the typical aloof attitude I’ve experienced with USPS. She ended up helping me with my renewal application too and we got both done maybe under 20 min.If all my appointments could be like this I would definitely be a much happier person lol. Highly recommended here for your passport needs.”
8:30AM - 4:45PM
241 Arlington St, Acton
Shipping Centers
8:00 AM - 6:00 PM
143 Old South Rd, Nantucket
Shipping Centers
“this place is the best. my experience has all the makings for a ups store commercial. my family rented a house on nantucket for august and when we left the house we left four boxes on the front porch for ups to pick up after the labor day holiday. apparently the boxes weren't labeled properly so the ups driver wouldn't take the boxes - and there was no way for me to get new labels on the boxes as i was already off-island. oh - and there was a hurricane bearing down on nantucket - the wind and rain from which would have surely destroyed our boxes sitting outside. but the ups store in nantucket saved the day. the owner of the store (literally!) got in his car and drove over to our rental house to pick up our boxes and bring them back to his store to keep them safe until the UPS driver could pick them up on monday. this place is everything that you want your local UPS store to be - while never expecting them to actually be THIS GOOD.”
9AM - 1PM 2:30 - 4:30PM
31 Nicholas Rd, Framingham
Shipping Centers
“Parking can be a pain if you try to get there on a Saturday, but the staff is always nice and there's usually more than one clerk which makes a HUGE difference when they are busy. If you collect stamps, they usually have a good selection in stock. Take a look at the 1941 "WPA" mural, vintage PO boxes, etc.”
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“I had some fantastic service today from a Matt and a Karen. They went above and beyond to help me today get a return done. I just wanted to say thank you for the unbelievable service today! Highly recommend!”