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“I had an outstanding experience at the Millis Tractor Supply, and I wanted to recognize both the store and especially the manager, Gabe, for going above and beyond.
I stopped in during what appeared to be one of the busiest Sunday rushes imaginable. The store was packed with customers, the lines were long, and there were multiple people demanding attention at the same time. Despite the chaos, Gabe remained calm, professional, and incredibly helpful throughout the entire experience.
I was interested in purchasing a gun safe that had been advertised on sale but was out of stock. Gabe immediately took charge of the situation and processed a rain check for me without any hassle. He knew exactly what needed to be done, answered my questions clearly, and made sure everything was handled correctly. It was obvious that he was organized and on top of things even with so much going on around him.
What impressed me most was how well he managed the constant stream of customers. Several people appeared frustrated or rude due to the busy conditions, but Gabe never lost his composure. He treated everyone respectfully, stayed focused, and kept things moving efficiently. That’s not easy to do when a store is packed and customers are demanding your attention from every direction.
Excellent customer service is hard to find these days, and Gabe set a great example of what it should look like. Tractor Supply is fortunate to have a manager who is so dedicated, professional, and customer-focused. Because of this experience, I’ll gladly continue shopping at the Millis Tractor Supply and highly recommend it to others.”
“they are the best..Carol is such a Great paint person went out of her way to help me match a color...all the workers there are very very helpful and no there stuff ..great local store...thanks again for there help”
“I had an incredible shopping experience. Team J - J (Jacob & Joyce) were so kind, helpful, and worked so well together. They helped with my bird seed purchase, chatted about the day, all while continuing to provide excellent customer service to other customers. Thank you for the human kindness and shopping support. You both are gems!”
“A great local alternative to the “Big Box” stores. Great selection of gardening tools/supplies, as well as most other trades. Pricing may be slightly higher, but well worth it for the convenient location and knowledgeable staff!”
“Best place around, what ever the Big outlets, dont carry ever or any more, this family owned place does, and more, if for some reason they don't have in stock, they will gladly help order it for you. Been regularly going there since they do carry whatever I can't find at the big dealers, and the sons are the most helpful and kindest dudes you will ever meet. Love that place, its become my go to well before any others.RegardsBrian Teiner”
“Monnick's has been our go-to hardware store in Framingham for 40 years. The paint department is quite special with a very large selection and very knowledgeable staff.”
“Chase Building Supply was great from start to finish. Drew was amazing to work with—he was super responsive, paid attention to detail, and always changed quotes quickly whenever I needed. His fast communication made the whole process easy and stress-free.
After having disappointing experiences at other stores, I really appreciate the hard work and great service from Drew and the team. I highly recommend them if you want a reliable supplier and a great experience.”
“Just a superb place. Been working on a fairly large project for our house and have been there a number of times to get specialty lumber. I'll admit to not being the most knowledgeable about different woods, but never felt like I was out of place or that I wasn't welcome. They answered my questions happily, walked me around the yard to show different wood options. Put in orders where what I wanted wasn't immediately available. I've been to a couple of the other lumber yards in the area and this has been by far my favorite. I'd highly recommend.”
“This store is amazing; I've bought tools and other things several times. The team has always been very dedicated. I had problems with some tools that spoiled, but they were replaced on time without any issues.”
“I'm so glad to have Rocky's in my town and to not have to go to one of the big box stores. They're always incredibly helpful when I need it, whether it's advice on choosing the correct widget or helping carry something heavy to my car. It's very rare for them to not have something I'm looking for. Try Rocky's before going to one of the giants!”
“I’ve been to this location countless times to pick up all kinds of things, and I’m always blown away by how much there is to look at, buy, and learn about. The staff knows their stuff and they’re always friendly—talking with them is part of the experience.
This store is one of my favorites. The only downside is that it’s about an hour from home, so I usually save my trips for special occasions. This time, I came in for some exotic lumber for a charcuterie board I’m making for a Yankee Swap Christmas gift.
I’ll definitely be back and will keep coming whenever I can.”
“Julie at the paint desk at Rocky’s Ace Hardware in Medway is amazing! She helped me match our kids’ school logos perfectly and was incredibly patient, detailed, and particular to make sure everything came out just right. You can tell she truly cares about getting it perfect for the customer. I’ll never go anywhere else for paint — Julie at Rocky’s in Medway is the best!”
“Absolutely outstanding service. ACE IS the place! I walked in on New Years Eve, needed something to fix at my Mom's place. Mark was excellent in helping me find exactly what I needed. Checkout was courteous, professional and welcoming! Companies that ditch AI nonsense will win in the future! It's PEOPLE that make the business successful!”
“Repairman - when he arrived he quickly diagnosed the problem and was professional and gave me good advice. Turned out freezer was fine and the issue was an electrical one.”
“This place is fantastic. These guys are great. I have been doing habitat improvement (forest stand improvement) and thus I needed a chain saw. Well, Andrew was amazing and helped me with my purchase as well as troubleshooting some problems I had. I have also purchased a blower and several chain saw replacement chains from these guys and they are always helpful, kind, knowledgable and pleasant. Andrew went out of his way to help me on 3 different occasions. I am very happy with these people and the products they sell. Outstanding! Thanks!”
“Great service. Go here instead of a big box store.
I went in needing four items in four different areas. They walked me to each aisle to show me each item.
Prices are good too. Great store all around!”
7AM - 12PM
1050 General Edwards Hwy, Sharon
Hardware Stores
“Great experiences in the paint section. Ricky, in particular, is so knowledgeable, friendly, and so easy to work with. Highly recommend you go see him for your paint. You will not be disappointed.”
“my local lowes had no more cooler cups within 15 minutes of being released, called plainville, mass location and spoke with i believe john who verified the store still had some (he was awesome) drove 30 min to pick up for myself, my son and friend (both who are working and cannot make it in time) I understand that you have to have an account, which i had 3 to use. My lowes doesnt give me a hard time picking up for them. The older woman at the service desk was just rude and mean when I attempted to get theirs. One per account and must be in the store to pick up. Some of us love collecting and having these lowes items not to sell but to use and have. Drove 30 minutes just to be able to get 1.. I guess im ok with that just she didnt have to be so mean and rude about it. The man I spoke to said if I have any problems to ask for him but I forgot his name :( lowes, please understand some people aren't available at 10 am on a Saturday and still would like an item! But as im standing in line waiting, I see a family with 2 kids and each kid had one.. i drove 30 minutes to get one for each of us, I would have been happy even just getting one for my son and I. I missed out the last round on the glitter buckets because I had surgery and couldnt drive so was excited to get us one of the cooler cups. P.s we love our coffee mugs!”
“Who needs Home Depot or a husband when you have Holliston True Value? I needed a certain sized bolt and it's corresponding nut. The staff at Holliston True Value quickly found what I needed, I didn't have to do a thing. I was in and out within 5 minutes. I recommend going here for what you need before going anywhere else.”
“I don’t usually write reviews for big box stores because the experience is usually less than average, and no one is ever helpful. it just feels like a self serve walk in get what you need goto self checkout and leave. However, I have to write a review and shout out to my man Mailik! He should earn employee of the month! I had needed multiple shelves but my truck couldn’t haul them all in a single go. When I came back for the second load the store employee didn’t bring them down like he said he would. Instead of operating a fork lift Mailik just used a regular lift using common sense to solve my problem instead of waiting for a fork lift driver. He got the light duty shelves down to me right away and asked if I needed any further assistance while I was in the store! Class act employee thank you sir for not making me wait 30 minutes and thinking how to solve my problem and go above and beyond! Home Depot may be your current job but you kind sir are going far places in life! Keep up the good work.”
“I use Sam White at work (commercial) and for personal jobs (residential). Very friendly and helpful staff. Deliveries always on time or early and always dropped where I want it. They will always be my first call.”
“Nice clean store. Great inventory and stock of what you would expect at this store. Location is convenient and there is plenty of free parking available. Nice variety of stores around the area as well.”
“The younger woman in paint helped us A LOT this afternoon and was so patient and friendly with us. She definitely made our experience pleasant and even helped make our 7 gallon order extremely fast.”
8AM - 5PM
75 West St, Medfield
Hardware Stores
“Marathon Tool is the place to go for anything a homeowner needs. I needed to pump out my side yard and they had a great pump with all the hoses and made sure it was in perfect working condition. They stand behind their products and want their customers to be satisfied. Better than the big box stores. I highly recommend them.”
“The experience of purchasing an Echo grass trimmer was great and helpful. Learning about the features and setup was also appreciated.
I was escorted to the self checkout whereby an associate graciously scanned the item for immediate purchase.
I've been confidently shopping at the Mansfield location for nearly a decade of pleasant times.
A new Yardmax was purchased online and 7 days later, pickup at the store was easy, no waiting, and the box was loaded onto the truck by a staff member.”
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“Had a Milwaukee circular saw that I was having trouble with. Jonathan and other team members helped troubleshoot and fixed it for me the same day, very appreciative of their expertise and support”