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“Love the East Milton Post office! I got to add a huge shout out to Mike and Joe on route 5. These guys deliver my mail, packages, and pick up my packages. They always go above and beyond service. They are exceptional and they are a true asset to the US Postal service.”
“Hidden gem of a post office. I almost don’t want to draw attention to it! Friendly, efficient service by people who know what they’re doing. Sharon is the best.”
“Ok so why does this USPS have 3.8? I contribute with my 5 stars because It has the most wholesome workers. Heidi is the best and I am happy every time I need to go to this office because she is so helpful, kind and positive. I always leave with a smile.”
“Devang was very helpful! I had a tight turn around, and shipped two things in 2 mins. Devang and the other staff member were very friendly, and greeted me warmly. Thanks again for the quick help!”
“It feels a little strange to be reviewing the post office, but the East Boston branch has some of the friendliest and most helpful employees I've ever encountered at a post office. They know many of their customers and always offer my dog a biscuit.”
8:30AM - 4:30PM
307 Washington St, Westwood
Post Offices
“Kind of strange to be writing a review for the post office, but after reading the bad reviews for the Dedham post office, I went ahead and made my way to the Westwood post office.
I thought the woman behind the counter was extremely patient as I tried to figure out the best way to send my three different tax-related documents -– some that needed certified with return receipt, others that did not. Apparently the type of envelope that you buy can determine the way it’s mailed, and some envelopes end up costing more than others because of that.
In the end, I was able to get everything mailed, get the return receipts I needed, and she never made me feel rushed or stupid. It was also five minutes before closing time, so I give her a lot of kudos for that too.”
“Had to come in right before closing to drop off 4 large packages. Dawn and Patrick were so incredibly kind, patient, and helpful anyways! We truly appreciate their help and kindness. Would recommend!”
“I needed to send some books media rate, but I haven’t sent packages through USPS in a while and was unfamiliar and unsure about the process. The woman behind the counter was incredibly patient and helped me out in correctly addressing my package and finding a way to print my pre-paid label (FYI, no printer here but if you have a QR code from Click-N-Ship they can scan it and print the label themselves). They were also managing the line efficiently on a Friday afternoon close to closing and kept everything moving. All the packages I sent arrived in one piece. This is hands down the best experience I have ever had at any USPS location.
Editing to add: I came again to mail another package, and the same fantastic person helped me find the most affordable shipping option and was patient while I figured out my shipping address. I had tried to mail this same thing at FedEx the day before but couldn’t because I didn’t have my ID on me— so glad, because this was $5 cheaper for a faster and more convenient experience. I love this post office.”
“I had a missing package that I needed help locating, and Joe took the time to walk me through what might’ve happened with it and offer a solution. I really appreciate his customer service.”
“My family and I went in to get passports because the office in West Roxbury has to cancel our appointment last minute. There was only one woman at the desk and she was the most helpful and kind human being. She took care of everyone’s needs that walked into that office. I wish I could remember her name, I believe it started with an R. Great customer service. It was my first time there and I would go there over the West Roxbury service any day!”
“I recently visited the United States Postal Service and had a great experience overall.
One of the tellers really stood out. He was incredibly thoughtful with his suggestions and took the time to walk me through every option step by step. Even though I ultimately decided not to ship through USPS because the available options were a bit out of my budget, I truly appreciated how clearly everything was explained. I left fully understanding what I would have been paying for, which says a lot about the level of service.”
“Just left the Brookline location… Drove here in hopes of a better experience to mail a simple package.10/10 .. Bald Clerk— pleasant, efficient, courteous. Worth the drive!!Thank you Sir for your service!!”
“I have been twice as I am new to the area, and Amy has been a literal angel both times. She’s polite, happy to help, kind; she made my experience an absolute delight both times.”
“One of the best USPS offices around. Hard workers with many years of knowledge and exceptional service. Yoy have questions you'll get answers and when you need help you will receive it”
“I use this post office often, both on weekdays and weekends, and it's an overall great experience! The postal workers are fast, efficient, and kind. There's rarely a line.”
“I went here early on a Thursday morning and there was no wait. I did not have a box for my item and the USPS employee was so nice in helping me find a box and pack my item. I was pleasantly surprised by how well my experience was!”
“Friendliest service in the metro Boston area! As a warehouse manager I have been to a number of carrier locations across the city and this location is always the most helpful and kindest. Everyone who works here deserves a raise.”
“Best USPS experience ever! I approach the counter with only one person before me and Rocco saw my passport photo & forms and walked me through the whole process so fast I barely had time to think, and it was done! I have never felt such support at the post office! If you are close enough, and it’s convenient to go to this location over any of the others, I would highly recommend it!”
“I normally go to this one since it is close by. The staff there is always very polite and friendly. There is never a long wait in line. So you can be in and out very quickly.”
7:30AM - 7PM
770 Massachusetts Ave, Cambridge
Post Offices
“By far the best post office I've used. We spoke with Esther in-person about our missing package and she was extremely kind and knowledgeable in helping us troubleshoot - explaining how usps works, all the possible failure points, who to contact in the event of each and how, etc. - in addition to personally checking in the back of the post office itself several times in case the package were there. They're also the only post office that I've been able to speak to on the phone (the only one that consistently answers) and they were kind and helpful then as well.”
“The guy with the beard— I didn’t ask for his name unfortunately— was super nice and made sure to track my package as quickly as he could as I was wondering about the status and it delivered a couple of hours later!”
“I rarely leave reviews, but this USPS store is the most reliable USPS I’ve ever been too. The Asian male staff (unfortunately I didn’t ask his name) welcomed me and helped me label my package. The process was very smooth. He even bowed after I said thank you.”
“I had a great experience at the Somerville USPS store. I sent important international documents, and Marcello was invaluable, professional, and kind. He explained everything clearly, double-checked the details and made the entire process smooth and stress-free. It’s rare to feel genuinely cared for at a post office, but that’s precisely how I felt here.
I wish the interior were more modern, but the quality of service more than made up for it.
Thanks again to Marcello and the team!”
“The US Post Office in West Roxbury provides solid, reliable service and the staff is generally helpful and efficient. I would have given it 5 stars, but the parking situation makes it a bit inconvenient. It’s street parking only, and I had to park a couple of blocks away. Aside from that challenge, the post office itself does a good job and is dependable overall.”
“This is not a public post office. It is a sortation and/or distribution center. I saw a postman in the parking lot and he told me it wasn't considered a post office, but he graciously took my two envelopes. Thanks to him!!! ?”
“Was having trouble with USPS website so went in person. No line and guy working was super helpful with best shipping option and super patient when I clicked the wrong buttons when declaring contents, credit card machine. Pleasant experience!”
“Made a passport appointment on their website. Very easy. We passed in all of our paperwork. Thorough review to ensure everything was in order. Turn around time was quick.”
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“Dave opened up the doors at 8:00am sharp and was absolutely charming to every person in line. Great service, amazing speed but his attention to detail was very helpful!! Thank you Dave!!”