“Repairman - when he arrived he quickly diagnosed the problem and was professional and gave me good advice. Turned out freezer was fine and the issue was an electrical one.”
“I don’t usually write reviews for big box stores because the experience is usually less than average, and no one is ever helpful. it just feels like a self serve walk in get what you need goto self checkout and leave. However, I have to write a review and shout out to my man Mailik! He should earn employee of the month! I had needed multiple shelves but my truck couldn’t haul them all in a single go. When I came back for the second load the store employee didn’t bring them down like he said he would. Instead of operating a fork lift Mailik just used a regular lift using common sense to solve my problem instead of waiting for a fork lift driver. He got the light duty shelves down to me right away and asked if I needed any further assistance while I was in the store! Class act employee thank you sir for not making me wait 30 minutes and thinking how to solve my problem and go above and beyond! Home Depot may be your current job but you kind sir are going far places in life! Keep up the good work.”
“Nice clean store. Great inventory and stock of what you would expect at this store. Location is convenient and there is plenty of free parking available. Nice variety of stores around the area as well.”
“Overall service was excellent. The only complaint we have is billing. The home Depot billing system seems not straightforward, always has glitches. This time is no exception, got an error that the store staff couldn't explain, had to leave a note in the system about the billing issue. We've paid the first portion, and will ask home Depot to correct the billing when pay the second portion. By the way this is not the first time we experienced the billing issues.”
“I was there today at Natick store. Natick is very far away for me from Lexington. But they have great vanities with stone like counter top all the time. The other store will tell me the store model is not for sale. Now I know why. The guy from plumbing department helped me to find a replacement for a missing mirror, took me to the manager for price adjustment , disassembled the vanity from the rack & the floor and helped to put it on my car. What a efficient service. All the people there I met today are super nice and friendly!”
“This store is amazing; I've bought tools and other things several times. The team has always been very dedicated. I had problems with some tools that spoiled, but they were replaced on time without any issues.”