“Took booking an appt 3 times to get a tech out here, but when Jim came he was thorough and knowledgeable. Professional and courteous.Service: Refrigerator/freezer repair”
“I'm not a plumber, just a guy who lives close to the store and hates Home Depot. The store is really for pros, but when I go in they are still really helpful. I try to go in when it's loaded with plumbers, but as long as I do that and keep the really stupid questions to a minimum they are fantastic to deal with.”
“While the Watertown store is so much closer for me, it is chaotic in there and West Roxbury is often the same. Since I was in Natick anyhow, I stopped in on a weekday around 10am to get one of those mesh screen door things that you walk through (it actually works, not bad for $15). Masks and sanitizer at the front door for anyone who needs/wants it, and I wandered around looking for the item (for whatever reason, the aisle/bin number wasn't online). After I gave up wandering, I flagged down Bruno who found it for me (thanks Bruno!) and headed to the self checkout. Only negative to the in-store experience was the woman in charge of this area: having someone who is friendly would be a bonus. I can't imagine the parking lot on weekends, so go on a weekday if you can (or right when they open on Saturday and Sunday). The entrance/exit onto Speen St has a traffic light and the Route 30 exit is right-turn only (unless you want to just take a left anyhow). HD stores are dog-friendly as well!!”
“Nice clean store. Great inventory and stock of what you would expect at this store. Location is convenient and there is plenty of free parking available. Nice variety of stores around the area as well.”
“I just wanted to say how wonderful and helpful and kind was Mario! Guy from costumer service..it took us so long to figure out some issues and he went beyond with helping us.. From ordering Vanity’s to be on the phone with credit line people .. Thank you Mario for your amazing costumer service . I m not review person but this one is well deserved”
“I was there today at Natick store. Natick is very far away for me from Lexington. But they have great vanities with stone like counter top all the time. The other store will tell me the store model is not for sale. Now I know why. The guy from plumbing department helped me to find a replacement for a missing mirror, took me to the manager for price adjustment , disassembled the vanity from the rack & the floor and helped to put it on my car. What a efficient service. All the people there I met today are super nice and friendly!”
“I was there today at Natick store. Natick is very far away for me from Lexington. But they have great vanities with stone like counter top all the time. The other store will tell me the store model is not for sale. Now I know why. The guy from plumbing department helped me to find a replacement for a missing mirror, took me to the manager for price adjustment , disassembled the vanity from the rack & the floor and helped to put it on my car. What a efficient service. All the people there I met today are super nice and friendly!”
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“The quality of tools has improved tremendously over the last few years and their warranty works well if you are a member of their club. I replaced several items without a receipt no issues.”