CVS in downtown Northampton is a convenient location for both shopping and pharmacy services. While the store experiences a high volume of foot traffic, employees maintain a courteous and helpful attitude. Many customers appreciate the friendly service, especially in the pharmacy where staff are noted for their professionalism, even during busy times like flu season. Some reviews highlight uneven service, with certain pharmacy staff being less caring, but overall, the positive experiences tend to outweigh the negatives. Customers have reported issues with checkout delays, particularly related to coupon and technical issues, which can lead to longer wait times. However, the consistent and reliable service in general keeps many returning. Overall, CVS is recognized for its dedicated staff who strive to assist customers amidst the challenges they face.
Where do I begin? The employees at this location are legit the BEST! Even when one of them is tired or the store is about to close, they have so much patience and personality. The store is always super clean (given the location, hello!) And the shelves are always stocked and neatly faced. They all deserve a raise, yuh heard... read full comment
March 2026
I love this CVS location, very convenient and the staff is always friendly and helpful. Great manager!
February 2026
Lisa and Taylor are patient, thoughtful, informative and kind beyond measure. I appreciate them and highly suggest working with these pharmacists!
