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“The people are pleasant and the space is clean and organized. Not a big line either. They must pay these folks a lot because they're always happy and helpful!”
“The few times I've been in recently (including ~3pm 08/23/23), there has been an extremely helpful and kind woman working. My experiences have been pleasant visiting the post office, which is not always the case!”
“I was missing a package that I was notified was delivered. I fully expected to be completely blown off when I called the office. I wasn’t at all. The man on the phone was very kind, even though I was asking about something that seemed frivolous. He even took down the tracking number.”
“I highly recommend going to this Post Office rather than the Post Office on Millville Road. Thank god for Marcus, friendly, professional and exonerates excellent customer service.”
“Just used the passport services through this post office. The employees were incredibly friendly and patient when taking my toddlers passport photo. Quick painless process, thank you!”
“Chuck, Gina and Natalie make up the best post office team I've ever personally dealt with. They should be the standard of how USPS post office should run. Everything from personality, knowledgeable about products and services, to just bring great people willing to help! Thank you guys for being the best! Other offices should take note.”
“I have lived in Milford for many years and I have always been treated exceptionally well at this location. We did my families passports at this location with Tyler and he was great with the pictures and instructions. They were very nice when doing the pictures for my newborn's passport. There's also a really nice young lady that has helped me multiple times as well and she is always very clear on what you need and the best way to get it done unfortunately I can't remember her name at this time. I would also like to point out Sheri who helped me this past month when I needed some assistance with getting things done properly after having to deal with paperwork related to my mother's passing.
10/27/25 Another great experience Today. Even though I came in a minute before their end of day Nicole was extremely helpful and patient.”
“I am so impressed by the customer service I experienced at this location. I am a vendor in the Chicago suburbs and had a customer claim she didn't receive her package a week and 2 days after it was delivered and was also asking for a refund. I called this location (as it was her local USPS) and the manager/post master (I assume) was so pleasant and kind. He looked up the GPS coordinates with the tracking number, which determined the package in question was DELIVERED to the correct location at the time of the scan. He even took the time out of his day to drive to the location for me and check to see if it was still in the package lockers which are locked (which it wasn't).If you are not a vendor that ships solely through USPS, you may not understand how REFRESHING it is to receive superb customer service like this...especially from hundreds of miles away. It helped me decide how to approach my customer in regards to a refund. Luckily, after I sent her an email that he had driven out there and could not locate the "missing package" and the GPS coordinates confirmed it was not mis-delivered, it miraculously appeared. How bout dat?Thank you! You are a kind, sweet soul and you deserve recognition for going above and beyond for me. So much appreciation for you!”
“We had a passport appointment and I cannot say enough about how helpful and kind the women were working there. They were so friendly and made the whole experience a pleasure.”
“Amazing people who work at this office. Kind and very helpful. All the negative comments probably they are the rude individuals .. they are always helpful. There’s a Karen for every situation … remember that Good job Millbury”
“Outstanding Service!
I received such warm and thoughtful support this afternoon from one of the staff members. She had a genuinely kind heart and took the time to assist me with so much patience and care. I truly appreciated her help and feeling very thankful.
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Thank you so much”
“Nick is a pleasure to deal with and delivers superior customer service. I will continue to do business with this location for years to come. I highly recommend this post office.”
“Being tax days.. the customers can have some strange requests.. but on the 14th when I was at the counter. The staff at this post office. Handled themselves extremely well... thanks”
“I have found the people at the Douglas, MA Post Office to be very helpful. If i ever have a problem with mail or a package (which has only been a couple times in the three years I've lived here), they are always right on it to get it resolved. I appreciate that very much!”
“Had an awesome experience yesterday , Jessica was wondering, I asked for the best way to send my package and she gave me options to choose from , Great customer service thank you jessica”
“I love the post office, it is an incredibly valuable service for this country. But please somehow list your holiday (new years eve) hours accurately online or on the phone service so someone doesn't drive across town to pick up a package only to find the place closed early.”
“Not sure what everyone else is complaining about, but I haven't had any issues in years. When I did, the staff was very helpful and patient with me. They typically deliver my mail earlier in the day, which is nice too. Packages are always placed nicely on my porch or in the mailbox if they fit. Have been in the office several times lately to ship items, and the young woman at the counter is so friendly and helpful. I love them!”
“Received an email telling me the package I sent to my aunt a week ago was being held at the post office for pickup. Not sure why; I called the post office this morning and talked to the nicest woman who found the package and assured me it would be delivered today. That is service with a happy ending for everyone! Thank you.”
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“Always have a good experience at this post office. There is always plenty of parking. The staff is friendly too. Every time I'm there, I always get greeted, and they always say bye too. It's always clean too!”