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“Excellent service and professional staff. Alex was amazing and very knowledgeable. Will look forward to return for more time pieces. Nancy is extraordinary manger who is kind, caring, and knowledgeable of time pieces.”
10:30AM - 5PM
85 Worcester St, Natick
Watches
“Ronen was a delight to do business with this morning. I came in to sell a Krugerrand my father gave me 30 years ago! Ronen educated me on how gold bullion value is determined and on the factors involved in buying and selling it. I left confident that I received a very fair payment for my coin from a very honest and professional business owner. From the great reviews here, I guess a lot of you agree with me!”
“I needed my wedding band resized on short notice for my upcoming ceremony. Called Robert's and they invited me into the shop same day and helped me get it sized. Will definitely do business with this shop again!”
“I gave my fiancé some ideas about the ring design and stone that I wanted, and then he worked with Tim to create the final product so that it would be a surprise to me. The ring is absolutely gorgeous-- I still find myself looking at it all the time and it has been weeks since the proposal! The ring is more lovely than I even imagined, which I am thrilled to say since I plan to wear it forever! Thank you Pageo and Tim for making my vision an even more beautiful reality!”
“I recently picked up two custom pieces from DePrisco Wellesley. I’m gobsmacked with how the pieces exceeded my expectations. Every single person in the store is incredible to work with. I have worked most closely with Judy who is patient, knowledgeable and fun to work with.
We have one more custom piece in works and I am so excited!
The women in the store were also so helpful in offering advice on how to care for a natural emerald piece I got from another jeweler.
I have also gotten vintage pieces of my mother’s repaired here and they looked more beautiful than they did originally.
6 out of 5 stars!!”
“If you’re looking for jewelry for a special someone or any occasion, I highly recommend ROM’s Jewelers. My wife has been going there for 15–20 years, and I’ve been a customer for many years myself. The customer service is truly unbelievable.
What really stands out is that they never try to oversell you. They listen to what you’re looking for, focus on your needs, and make the entire experience comfortable and enjoyable. Everyone there is so kind, accommodating, and professional.
I visited a few other jewelry stores while searching for something very special, but in the end, ROM’s was my final stop — and that’s where I made my purchase. In fact, I traveled all the way back from Texas to Massachusetts to make my final choice there. It was absolutely worth the trip, time, and effort.
The ladies there are amazing, and the level of care they provide is hard to find these days. Highly recommend!”
“Fantastic Service! Brought my watch in with a damaged axel 10 days before the warranty expired. Watches, Etc. repaired it quickly and wouldn't let me pay - honored the warranty without question. Great experience, lovely people! I wouldn't go anywhere else.”
10:30AM - 5:30PM
757A Beacon St, Newton
Watches
“We have been customers of this local establishment for nearly two decades. Nearly all of our requests have been to replace batteries in watches. Never has there been a problem, which some reviewers seem to have experienced.One fine mechanical watch, a Breguet, was brought to Mark and Nina after the person who sold it to us "pre-owned" could not repair it after two attempts and nearly $1000 in charges. Mark correctly assessed that such a watch should be shipped to the factory in Switzerland for proper repair. That was handled expertly by them and relatively promptly, considering the backlog at the factory, and the charges, while more than $1000, were quite reasonable. The watch has functioned perfectly since that time. The most demanding request was for Mark and Nina to tackle our nearly 50 year old Atmos clock. Repairing these amazing devices, which are the closest thing to a perpetual motion machine, is not for the faint hearted, but Mark is an expert. Indeed, his repair was faultless the first time and it has stayed so for quite a long period. Again, the charge to repair it was far less than that quoted at the Longines service facility in Texas. Mark often has a number of used Atmos clocks for sale, so it's quite obvious that he has extensive experience with their delicate mechanisms. In summary, I am sorry there are reviews posting negative experiences by others over the years. I felt it only fair to indicate that Nina and Mark, in our opinion, are completely honest and very fair in what they charge for their work. We truly appreciate such fine service!”
“One of the best stores, amazing customer service, have an amazing inventory. First ones to have fenix 8 in orange spark when everyone else was out of stock. Also amazing staff that is very knowledgeable”
“I went in to fix my gold chain after the clasp broke and Theodore fixed my chain in 5 minutes and it didn’t cost a thing! Nicest guy there is. Thank you Theodore!”
“Avi is the best. I've brought multiple vintage watches to him for servicing, and repairs, and he has always been very communicative, transparent, and helpful. 10/10 would recommend.”
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“Sean is THE BEST ‼ My wedding rings had been soldered together and came apart over the weekend. I went to Keegan’s this morning and was told the usual turn around time is 7-10 days. I asked if I could make an appt and have it done while I waited, but that was not an option. I was told by Junene the best they could do was 2 days. I left my rings today (Monday) and told they’d be ready for pick up on Wednesday. I received a call this afternoon from Sean stating the rings were ready. I am so grateful for Sean being so accommodating !”