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“Sunday 1-25-26 on a stormy bad wheather afternoon I came in for a help on my new phone and thanks to Shaun who helped me to fix my issues with the new phone for not even two weeks but thanks to Shaun who helped and solved my issues!!!!”
“Joel was so very helpful— knowledgeable and a champ at multi tasking, pleasant, personable. Five stars. Will definitely come back to this branch again, great experience.”
“I recently had the pleasure of working with Jeff at the Verizon store on Paradise Rd in Swampscott. Jeff made upgrading my phone so seamless and easy. He walked me through the entire process and was very accessible & responsive to my needs along the way. After the upgrade, I had a few issues come up & Jeff was incredibly helpful, professional and kind along the way. I would recommend this store without reservation. Great experience!”
“Thank you, Cory. You always are so helpful when I have problems with my phone. That's why I chose to buy my new phones from you!
EXCELLENT customer service!”
“Hi, I just want to reach out and say how happy and beyond satisfied with your colleague, Joel, who works on Highland Avenue in Salem Ma., his customer service skills are impeccable, and I really wish that the manager to the store had half as much of common courtesy for customers like Joel does…… he is definitely a five star employee”
“Leisha and Brian were absolutely outstanding. Leisha went above and beyond to help me reactivate a new phone after I had accidentally broke my original one. She was patient, informative, hospitable and helpful beyond expectation. I will definitely be coming back for service at this location for future service. Thank you both for helping! :)”
“I had an absolutely amazing experience at T-Mobile thanks to Kayla! From the moment I walked in, she was welcoming, patient, and genuinely focused on helping me. She took the time to explain all of my options clearly, answered every question without rushing, and made sure I felt confident in my decisions.
What really stood out was her professionalism and positive attitude. Customer service like this is rare these days, and Kayla went above and beyond to make the entire process smooth and stress-free.
If you’re visiting this location, I highly recommend asking for Kayla or Felipe you won’t be disappointed!”
“Great guys! Gabriel helped us out and made our experience go by fast! The atmosphere was friendly as both guys working were super nice! Will be returning and looking for this crew again!”
“Manger was great I got my problem fixed in two seconds while I was trying to reach the customer care for the last seven days staying for 40 5060 minutes on the phone”
“manny is the best retail manager there he went above and beyond for weeks just to help me out, he never gave up on me. thank you manny much love ????”
“Best experience I've had dealing with one of the Internet providers. This was a few months ago but I canceled my service online and went in to drop off my router. There was no line and service was prompt. They scanned the router, looked up my account and offered to have me pay the $7 and change that was outstanding on my account to close me out right then and there. They provided a receipt for dropping off the router, proof of payment and that was the end of it. No lingering fees or cancellation charges and I haven't looked back. Xfinity might stink but this store did not.”
“I was in 4 years ago and gave 5 stars! I was in again today and the young Men that were in the store were fantastic. I cannot say enough about their professionalism and how helpful they were! Jason was amazing!”
“Store was pretty packed when I went in but I was helped out quickly. Service was very good, Gilbert especially was super helpful and made the experience much better!”
“they have always been courteous and helpful. came across them by chance when i was dropping off a ups package but discovered that they offer multiple services. changed my phone plan too while i was in there for a better one.”
“Very helpful staff. Rashaun helped pull me out of a tough situation. My cellphone was having issues powering on. He was able to resolve it quickly and actually looked at my acct to see I was eligible for a free cellphone upgrade. He took the time to help transfer all my data to the new phone and even stayed a little past closing. Very pleasant person to work with. Can't say enough nice things about him and grateful for his help.”
“Baa Humbug, it’s just so sad that the manager Kathy made no effort to rectify a mistake made by a sales rep. My kids will not be getting the Christmas gift they asked Santa for this year. I went into the store in Saugus to purchase two apple watches, made it clear I needed the watches for Christmas, there weren’t any in stock so the rep offered them to be overnighted, I agree to pay $14 extra fee, then asked again before I signed, the sales rep assured me that yes I would be getting the watches overnighted. To my dismay I received an email two hours later saying the watches would arrive the day after Christmas. I called and Kathy told me there was nothing that she could do once the order was placed. Doesn’t matter that is was their employe who made the error.
No way to fix it?? No solution??? It’s just the way it is....
Merry Christmas Verizon”
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“I had the pleasure of working with Destiny. I cannot say enough about the customer service that I received from Destiny. She explain everything to me. I went from an android to an I phone. She explained everything to me and did not let me leave until I felt very comfortable with my new phone. She is an asset to that location! Best customer service I have ever received from a retail store. Thank you Destiny!”