The Verizon store in Saugus offers a convenient and friendly experience for customers seeking mobile, 5G home internet, or business services. Customers can visit the store or use online options to schedule appointments, place orders, and choose from various pick-up and delivery options, including free 2-day shipping and same-day delivery where available. Reviews highlight the helpfulness and patience of staff members, particularly mentioning employees like Sammy, April, and Matt, who provide personalized assistance and clear explanations. The store is praised for its quick service, easy access to lockers for order pick-up, and welcoming atmosphere. Customers appreciate the knowledgeable staff who go above and beyond to educate and assist, making the shopping experience smooth and efficient. Overall, the Saugus Verizon store is recognized for its excellent service, helpful staff, and convenient options for all their mobile and internet needs.
I miss having the technicians on the premises for repairs. Because assurian customer service is nonexistent.
March 2026
Mathieus at Verizon in Saugus was incredibly helpful and patient in setting up my new Samsung Galaxy S26 Ultra. Highly recommended service and assistance.
December 2025
I returned equipment and canceled my Wi-Fi with ease
