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“I like this place, including the hours they have. I ship and pick up boxes all the time for the past 6 years and never had a problem. If you are going to send something make sure you check your address and make sure its correct. If you give the company the wrong info, don't be shocked that the package was sent somewhere else. Make sure you read up on their policy when picking up a package. Go ahead and ask questions so you are all clear when picking up. Customers should be accountable when they make a mistake. it's common sense.”
“Fast, cheerful, helpful, succinct.I don't know what more anyone could possibly ask for from a store like this. It is very clear when a franchise stands above others and this one is a gem!”
“I was confused about my returns, and ended up causing quite a hassle with my mistakes, but the employees were SUPER helpful and very gracious about it! Definitely five stars!”
8:30AM - 6:30PM
15 Lincoln St, Wakefield
Mailbox Centers
“Very efficient service! I came in to drop off an amazon package I was returning, and I didn't realize how quick it was! I had a code on my phone and just came in with the package, they scanned the code on my phone, gave me a receipt, and even a coupon for discounted services! I had multiple errands to run that day, so thank you to Mary for making my experience positive and quick!”
“I have a box here because I’m often away from town. So, I’m in and out all the time, and the guys - I think they’re all guys except for the manager- are unfailingly polite, friendly, and efficient.
I’m so glad to have this option so that I don’t have to worry about packages left on the doorstep. They also have a small but varied selection of packaging stuff and greeting cards. This UPS Store is a great resource to have!”
8:30AM - 6:30PM
1268 Broadway, Saugus
Mailbox Centers
“Definitely the BEST STORE. Everyone is always friendly and helpful, and the service is always fast. Even if the store is busy, there's no need to worry; they take care of everything and resolve everything in minutes. Congratulations to the entire team.”
“This store is honestly the best! The customer service is 10/10, and the efficiency is even better! I made the mistake of going to another store, and I deeply regretted it because the customer service did not compare to this store & the amazing employees. They’re truly excellent!”
“This is the fastest store! The employees are always friendy too. So glad they opened this location! I think the bad reviews on here were from the other UPS store down the street at the Shaws plaza...that place is terrible, slow, and terribly rude employees at that location. I used to dread going there.”
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“I use this location for shipping and Amazon returns. Very rarely are there lines (and if there are its usually the customers fault) and they are very professional and willing to help.”