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“Hi there. Thank you for reading. I purchased my General Electric a/c on May 25, 2024. I am late posting on how HAPPY & SATISFIED I am with it. 8,000 btus' cools of my apt perfectly. I want to say a sincere THANK YOU to Jim, Jennifer, ( I hope I have your name right?, & Paul. They were SO HELPFUL & on top of customer service. Seriously, what a refreshing experience. Thank you again. Lorraine Snow”
“I'm a longtime fan of this hardware store. Its staff is very helpful - especially Tom,
who is extremely informative and always welcomes customers with good humor. The recently remodeled store is brightly lit and well organanized.”
“I wanted to buy the 4 outdoor dining chairs that were high up on the wall display. Went to the service desk asked for help and no one came. I did ask the garden employee Jim who was outside and without hesitation he came right over and got the chairs for me. He also opened a box for additional chairs that I wanted. He saved Home Depot from a disappointed customer to one who will return again ! I almost walked out empty handed but instead bought 6 chairs ! Yay Jim ??⭐️
Boo to customers service department - room for improvement !”
“Kenny was amazing and I had the best experience ever!
The following day I was presenting at a sales conference and my booth wasn't delivered, so I had to recreate the entire booth from scratch. When I told Kenny what I needed, he did everything to get me what I wanted.
Thanks to Kenny, I was able to accomplish what I could not have done without his help.”
“Excellent service. So much better service with propane tank refills. Much cheaper than u haul. Excellent service with ace rewards. They know what they're doing. Highly recommend them.”
“We are so happy that our contractor suggested Home Outlet in Malden to purchase our kitchen cabinets. Mike and Ed were super helpful, patient and provided us all the needed information. Entire kitchen design was done on the spot and they happily entertained our back and forth with design changes.”
“I had some trouble finding the right size of what I was looking for, but Daisia (so sorry for spelling) was so extremely kind and helpful and genuinely just brightened what has been a rough day! I was so lucky she was there to help me! Thanks, girl! You were so great!”
“Overall, I shop here a lot and love it.. I usually get great cs from guys like Anderson, Joshua,+++ but there are some reps who go out of their way being rude and downright unprofessional. One guy, Robb, I have noticed refers to himself as a manager yet clearly doesn’t behave or speak like one. Condescending temperament and horrible cs, coupled with poor knowledge of HD practices”
“Deidre was very helpful in accommodating me getting my new fridge and microwave. She also was very kind to all the customers who asked her questions while she helped me simultaneously. She provided helpful advice on the appliances and was very mindful of customer safety when using the electric latter.”
“There are good deals to be had but be ready for quirks. They are very understaffed and inventory changes daily. IMO this is a great option for a 2nd fridge for your garage or basement but trickier for a main fridge.
Before you go:
1. Stabilize your temporary fridge situation. If yours died, borrow a mini fridge to buy you a week. Do yourself a favor and eliminate time pressure from this process.
2. measure your space thoroughly and look at the Lowe’s website for models that would fit and you’d be willing to buy. Maybe look at them at Lowe’s if you’re picky. The outlet ones won’t be fully assembled w drawers etc and staff won’t have lots of context. Know what Lowe’s is charging and what would be a good deal in your eyes.
3. Be prepared to go a few times and see what’s available. Some are dented or scratched but some are pristine and just didn’t fit in the buyer’s space. Staff can tell you when they’re getting a new delivery in.
4. Be prepared for curveballs. The first one I bought turned out not to work. Also the delivery crews are hit or miss in terms of customer service. Scrub your old fridge to pristine condition or they can reschedule if they deem it not clean enough.
5. Have a Plan B fridge you’d buy from a reliable seller in case you don’t find anything that works in a reasonable timeframe.
6. Delivery will give you a 4 hour window and only 10-40 mins lead time for when they are coming. If you miss them it’s a reschedule. Choose Saturday delivery if that will mess with your daily schedule.”
“I was at the Peabody store for Patio umbrella. Pauline helped is find the right one and happy to assist us. I would highly recomemmend the Lowes at Peabody. The staff is very helpful.”
“The best materials warehouse I've ever seen in my life. My father would go crazy inside this store. You can find everything, very well organized in any city, well standardized shelves and easy to return unused items. Among other advantages of shopping there.”
“My girlfriend and I bought a house in Danvers a few months ago, and so have needed a lot of home improvement products since. This Home Depot location has become a second home for us and we have yet to have a bad experience. Every associate we have met has been very nice, knowledgeable, and helpful. A lot more than I can say for the comparatively rude and unhelpful associates we have had the displeasure of encountering in the Lowe's down Andover St. We had been going to both stores depending on an item's cost/availability, but will definitely be shopping here exclusively out of the two from now on!”
“I purchased a grill from Lowe's in Saugus yesterday and I had a great experience. I dealt with Tim, and Nathan (the blond guy). They really helped me and answered all my questions. When I went to pay for it Jim really helped me as well. All three of these gentlemen should be commended in some way as to how courteous and professional they are. Tim, Jim, and Nathan are a great asset to Lowe's. I will continue to shop at Lowe's because of these gentlemen.”
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“Hi there. Thank you for reading. I purchased my General Electric a/c on May 25, 2024. I am late posting on how HAPPY & SATISFIED I am with it. 8,000 btus' cools of my apt perfectly. I want to say a sincere THANK YOU to Jim, Jennifer, ( I hope I have your name right?, & Paul. They were SO HELPFUL & on top of customer service. Seriously, what a refreshing experience. Thank you again. Lorraine Snow”