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“Sean was extremely helpful in making my purchase of a plank queen size mattress. He went through all of my options for a firm mattress, showing me various options and was extremely patient in giving me time to make up my mind. He is very friendly and made me feel very comfortable.”
“The two saleswomen who helped me could not have done more or have been more pleasant. I rushed in, they found what I needed and carried to my car. Wonderful service!”
11AM - 7PM
54 Middlesex Turnpike, Burlington
Mattress Stores
“Bought a mattress and box spring today with my boyfriend! Patty was very helpful helping us picking out one we wanted (firm and queen) and knowledgeable about the whole process, didn't feel pressured into anything.”
“Joel deserves high marks for his role in our purchase of our new mattress. He was very patient & professional. His obligation to put his customer first was exemplary in that he made sure all discounts were applied, delivery and removal of old included as well as dates for install were flexible to my liking.
I would recommend Mattress Firm to others
based on Joel’s performance alone!”
“Customer service was excellent, assisted me from the moment I stepped into the store. Explain thoroughly the sales going on and the opportunity to take advantage of them. Overall I left very satisfied!”
“Greg was amazing to work with. He walked us through all of our options with impeccable detail, helped explain pricing clearly, and was overall just a really kind person. Highly recommend!”
“I was pissed about something that happened on my sisters order, but the store manager David was patient, understanding , and was able to calm me down and help me out. Always go in and talk to someone! Talk to David in Revere!”
“I recently had the pleasure of working with Portland Mattress Makers in Andover and I couldn’t be more impressed with the experience. From the very beginning, their customer service stood out—Bonnie was friendly, knowledgeable, and genuinely invested in helping me find exactly what we needed.
What really sets them apart is their attention to detail and willingness to go the extra mile. They took the time to answer all our questions and made sure we felt confident in our purchase. It’s clear that they take pride in their work and value their customers, which is something you don’t always find these days.
On top of that, their pricing is extremely competitive. It’s refreshing to see a company that offers such high-quality products at fair and reasonable prices without compromising on service.
If you’re looking for a reliable, trustworthy company with excellent customer care and great value, I highly recommend giving them a try. Supporting a family-owned business like this is an easy choice when they deliver such a positive experience.”
“I had an outstanding experience with Mattress Firm in Everett, thanks to Valerie's exceptional customer service.
My son is moving into a rental house on June 1, but he won't receive the keys until 10:00 a.m. The mattress delivery window is between 8:00 a.m. and 6:00 p.m., so I was concerned about the possibility of the delivery arriving before he could access the house.
Valerie went above and beyond to help. She made multiple attempts to communicate with the delivery team to ensure they were aware of the timing issue and did everything she could to accommodate our request. She also helped me apply a discount code I had found online, which was greatly appreciated.
Throughout the entire process, Valerie was patient, proactive, professional, and genuinely focused on helping us. In a time when great customer service can be hard to find, she truly stood out.
Because of Valerie's dedication and willingness to go the extra mile, I would highly recommend Mattress Firm to anyone looking for a mattress and a company that values its customers.”
Open 24 hours
357-359 Fresh Pond Pkwy, Cambridge
Mattress Stores
“VEG in Cambridge gave my cat Sammy kind and professional care. The diagnosed his problem with an xray, started treatment afterwards and gave me meds for his home care. It was great that I could observe what was going on throughout the procedures.”
“Our salesman was very knowledgeable and helpful. Showed me a few pieces of furniture and then let me explore on my own.
I came back the next day with my husband and already narrowed down to what I wanted. We were able to make the purchase today.”
“Store customer service is actually very good the guys are doing a great job, in fact they do have a knowledge of their product, they are kind and honest, but here is the problem the delivery team won’t get on single star ⭐️ from me. Almost one month after we made the purchase and We still waiting for our product. I’m not joking is actually truth ?”
“Mattress Superstore have very a dedicated team. At this Superstore you get the best quality products which are budget friendly. Once you make an order they deliver your products as agreed on time without delay.”
“I have been dealing with back and neck pain for many years and we owned a zero gravity chair for over 20 years which we wanted to upgrade. The store manager, Julian greeted us who was extremely knowledgeable showing us the different products and features of each chair. He asked pertinent questions to make sure the chair fit our needs and wants, such as articulating headrest, lumbar support, extra wide armrests, which my existing chair did not have. I found this extremely helpful choosing the right chair to fit our needs.
We finally settled on the Andrew Leblanc Novas 3.0 powered chair. He showed us different leather swatches, explained delivery dates, warranties, and was never pushy. It was an extreme pleasure dealing with Julian from start to finish.
The Novus chair should be delivered in a few weeks. I can't wait.
Thank you Julian, it was a pleasure doing business with you.
Scott C.”
“I purchased a new sofa and bed from this place. The sofa and bed was very high quality. The owner and his family who helped us build the sofa/bed were really efficient and polite!”
10AM - 9PM
119 Middlesex Ave, Somerville
Mattress Stores
“I had a wonderful shopping experience with Maira she was wonderful so helpful and help me match my furniture and took her time with me. I would recommend Maria for future purchases.”
“We bought our mattress at Gardner after reading about its reputation online. Three months later, we’re still quite happy with it! Court (spelling?) at this location was very helpful in walking us through the process.”
10AM - 8PM
394 2nd St, Everett
Mattress Stores
“I went with my family to Adam's Furniture for a new dining set. I was amazed with their atmosphere, selection and employees. I had the pleasure of being taken care of Zen; an amazing sales associate working for Adam's Furniture for over 35 years.
He introduced himself and directed us to where the selections were based on our needs. I was impressed with his patience, knowledge, people skills, and customer service focused mindset. Which is a breath of fresh air compared to sales associates of competitors. My mother is very picky and does not like to feel like she is being pressured to buy something. She was very pleased to not feel that she was being sold to. Zen answered all her questions and made her feel heard and needs understood.
I highly recommend Adam's Furniture to anyone looking to be treated and receive service as if you are a member of the family. Come and ask for Zen he will take care of you; you will not be disappointed.”
“Quality products from cribs to kids bedroom sets and things for us grown folks. A specialty shop with sales people with knowledge of their products bringing years.of experience. A worthwhile drive from near or far.”
“Customer service was excellent . As I walked in there was an associate ready to answer my questions. I would definitely recommend Bobs to anyone wanting to buy furniture.”
“Went and picked up my bed when you pull up its a large brick building and inside is a store full of mattresses ,loved how comfy and quite the store was Great staff too you guys will definitely see my business in the future thanks for making my shopping experience easy and stress free !!!!”
“Sales staff were knowledgeable and very easy to work with. Great selection of products in every price range. I left the store knowing my purchase was exactly what I wanted and met my needs without any sales pressure . Thanks Cristina and Mike for a great experience in your store.”
“The most pleasant shopping experience ever— literally everyone we encountered in the store checked in & asked if we needed anything, they were helpful answering questions, & truly just so pleasant to interact with. Marcia checked us out & was so sweet! The store we beautifully merchandised & soothing, I was overwhelmed with by the kindness & professionalism of everyone there”
“Our second beautiful bedroom set after yearss… Guys are very nice & delivery super fast. They remove old furnitures for a cost & install new ones ???? making things easier for us!? no complaints !”
“The store manager Mr Lamb was very informative and very knowledgeable on your furniture. Also, one of the employees said to me he is the best manager. He greets you with a smile and a handshake.”
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“Great selection. Responsive and helpful staff. Quality appears good. Only concern was the push to purchase expensive ‘protection plans’ due to limited manufacturers warranty. Are these really quality products if the manufacturer is reluctant to warranty?”