Banks in Salem, MA

“I withdrew some money from Salem five today and had the benefit of having David Przybycien as my teller. I explained that I was getting money for a birthday gift and he went through his cash drawer to make sure that I got the most crisp and newest looking bill. In addition, his demeanor, smile and conversation was a pleasure. Thank you, David.”

“Marblehead bank has been my #1 bank for years. It’s convenient and the staff is very personal and caring. Jane is amazing ! She always goes above and beyond anytime I contact the bank for support. Thank you !”

“I just want to start by saying—what a class act this bank is. I walked in with a purpose, and I left feeling like I had just gained a whole new family to invite to the cookout. From the moment I stepped in, the staff was warm, welcoming, and genuinely invested in helping me. They made the entire process smooth, stress-free, and even enjoyable. It’s rare to find that kind of service these days, and I’m truly grateful. Five stars all the way!”

“Since I joined this bank only been having good customer service and everything bank made it easy for me took a trip last month to DR only thing I needed to do just call and everything resolve really good people who work in this bank I highly recommend it for anybody trying to get a new bank”

“I've been a member of Metro Credit Union in Swampscott for the past 3 years. I have always received excellent service at this branch. Today I needed to have a document notorized. Not a problem. I forgot the name of the person who assisted me but she was very kind and helpful. Thank you Metro Credit Union.”

“Shocked at the low reviews! Amazing customer service from all employees. Nelson, Darinka, and Heidi are awesome. I have never had a bad experience with any employee in any of their locations. Thanks for the great work! All locations are great but I use this location the most because of the excellent customer service. I am not a Salem resident but do not mind driving out of town when receiving such great service. Thank You!!!”

“My opinion is that the truth is that 2 months ago I went to open an account and they told me that in a week I would receive the card and it never arrived at my address. It is 60 euros. I hope they take note. Thank you.”

“Customer service is awesome! How come there's not a lot of tellers at the bank? Hours are not bad I would like to be able to bank on a Sunday but the branch it's a well run Bank thank you bob”

“The employees here are extremely courteous and helpful, not to mention welcoming, and bilingual! They always go above and beyond, are consistently pleasant and warm, and have helped our family in several situations where speedy assistance was extremely critical to our needs. Couldn't ask for better service!”

“I had an excellent experience at St Jeans on Highland ave in Salem this week- I had an overpayment on a vehicle loan to withdraw. I also needed customer service for another inquiry and the woman that handled it was fantastic! I can’t remember her name because I’m literally awful with names but she was helpful, efficient, kind, and honestly I could have stayed for a cup of coffee with her! She was in the first office on the right-
I’m so appreciative for how I was treated and taken care of. Thanks!”

“THIS is 5 stars for Jefferlina. I already have a debit card and bank account open and connected to my direct deposit through Chime Banking but a BIG company approached me for a business offer on a video game and I wanted to open up a new account just to be safe. I went to Eastern Bank to open up a checking account and the process was quick and easy and Jefferlina handed it all and more for me. She helped me with my paperwork for the company and also had some great recommendations for working with companies moving forward. Thank you Jefferlina again for your help!

This is my one complaint and why I did NOT give 5 stars. The following statement is NOT regarding Jefferlina. Another woman, older white woman with short brown hair came up to “assist” Jefferlina and I. She asked me intruding questions like why I haven’t changed my name legally as I wanted help adding an “Alias Name”. I was taken back because frankly, It does not concern her. She kept making conversation about my name making me super uncomfortable and straying away from completing my paperwork. After she moved on from questioning me she proceeded to doubt my reasoning for coming in, not warning me but doubting my ability to work with a big company. I can tell concern from doubt and the conversation continued to get worse. She blamed games like “fortnite” for school shootings, I was absolutely mind blown that she was bringing up statements like this and Jefferlina looked JUST as shocked as I. She said , I quote “This is why all the school shootings are happening… Life imitates art.” It was very uncomfortable and completely inaccurate but that isnt even a conversation someone at the bank should be having with me. Completely unprofessional in my opinion.”

“I had do do some operations on my accounts from abroad twice this month. They helped me efficiently and safely. I'm usually very satisfied when i go there in person too.”

“I am thrilled to share my outstanding experience with Maria Zeqo, a truly exceptional and professional bank manager at Salem Five Bank in Woburn, Massachusetts. Maria's dedication to her clients and expertise in financial matters have truly made a difference for our businesses.

Maria's exceptional service became evident when we needed assistance with refinancing some high-interest loans. She approached our situation with a keen understanding of our needs and provided invaluable guidance throughout the process. Maria's knowledge of financial products and her ability to tailor solutions to our specific requirements were instrumental in helping us secure better terms and ultimately saving us a significant amount of money.

What sets Maria apart is not just her expertise, but also her genuine care for her clients. She took the time to thoroughly explain our options, ensuring we fully understood the implications of each decision. Her professionalism and commitment to our financial well-being were evident at every step of the refinancing process.

I wholeheartedly recommend Maria and the entire team at Salem Five Bank for all types of financing needs. Whether you're a small business owner like us or an individual seeking financial solutions, Maria's expertise and dedication make her the ideal partner to have by your side. With Maria and Salem Five Bank, you can trust that you're in good hands for all your banking needs.

Felipe Vale
Eagle Group”

“I see that there are a number of complaints. But I have lived near this office for nearly a decade and do all of my banking there. I have always found the people courteous and willing to help -- with banking, notarizing, check cashing, etc. ATM used dozens of times without a problem. I'm certainly not saying the complaints are wrong, but they are just very unlucky -- because I've been there scores of times and never once had a problem. I'd recommend this bank and this branch!”

“I see that there are a number of complaints. But I have lived near this office for nearly a decade and do all of my banking there. I have always found the people courteous and willing to help -- with banking, notarizing, check cashing, etc. ATM used dozens of times without a problem. I'm certainly not saying the complaints are wrong, but they are just very unlucky -- because I've been there scores of times and never once had a problem. I'd recommend this bank and this branch!”