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“The delivery team was great. They provided excellent service and went through the invoice to verify all the products were included in the delivery. They pointed out where the box was torn to confirm the product wasn’t damaged. They also arrived earlier then expected, and a text was sent timely informing of their arrival.”
“Amazing service. The person helping me went above and beyond to figure out how to get a package overseas and personally individually packed a set of crystal glassware. He was so gracious about then having to do a recall because the recipient wouldn’t accept it due to tariffs/taxes. So much time put in for me. He was just so kind about a sad and expensive situation. .”
“My husband needed to drop off an international package, and the team there was super helpful getting all his customs documents and label together--so much so that he mentioned how nice everyone was when he got home.Fast forward to two days later, we cannot find my husband's bag, and we're back-tracking his day. Al at FedEx kindly and quickly assists us in tracing the bag's whereabouts. So helpful and above-and-beyond the kind of assistance I feel like we would've gotten anywhere else. Many many thanks again!!”
“I love making my shipments through Iván shipments even though I am not from Bani. Very serious and responsive.
For me the best service.
Thank you for being there and my mother is happy with the boys in the Republic.
The coffee lady.”
“This little post office is the absolute best. Sharon and Lawyer are knowledgeable, pleasant, helpful and incredible professionals. Readville is so lucky to have this resource.”
“I went to the Mansfield, Ma store yesterday to look into possibly buying a new computer printer. I received phenomenal service from 2 different associates. I wish I had there names to acknowledge them. It was such a pleasure to get outstanding service which is a very rare today.”
8:30AM - 4:30PM
307 Washington St, Westwood
Shipping Centers
“Kind of strange to be writing a review for the post office, but after reading the bad reviews for the Dedham post office, I went ahead and made my way to the Westwood post office.
I thought the woman behind the counter was extremely patient as I tried to figure out the best way to send my three different tax-related documents -– some that needed certified with return receipt, others that did not. Apparently the type of envelope that you buy can determine the way it’s mailed, and some envelopes end up costing more than others because of that.
In the end, I was able to get everything mailed, get the return receipts I needed, and she never made me feel rushed or stupid. It was also five minutes before closing time, so I give her a lot of kudos for that too.”
“I went into the office because the customer service help line wasn’t at all helpful. I met Mara in the office and she was outstanding, she listened to the problem and got me in contact with a real person. That person managed to get me in contact with Nate at the Billerica office. He was again fantastic customer service at its best. Thanks everyone for the support”
“They are always so amazing, so patient, kind and just amazing humans! We ship a lot of stuff with our business & we choose to support them over any UPS location including the one in Canton there absolutely horrible - they referred us to the postal center and we've never gone anywhere else!”
“Protect Dave at all costs! Today was my last day to bring my package to return an item to the post office [ i haven't been around] and i wasn't about to shove it into the box outside. He was already outside the building for a moment and he took the time to stop and answer my question. He wasn't rude or in a rush but the complete opposite. He doesn't know this but this is my first package i have ever sent out to return that wasnt Amazon and he took it and processed it for me to send out. This is above and beyond attitude. Thank you again Dave, you're a real one.”
“Wonderful experience at Staples in Norwood! Store manager, Oniel and his staff went over and above when we were organizing a Community Backpack Event. They were all so helpful and kind!”
8:30AM - 5PM
300 Main St, North Easton
Shipping Centers
“First time applying for a passport with my husband. Tony is the one who attended us and he was friendly and courteous, he walked us through the whole process and got us out of there in a timely fashion. Thank you for making the process an easy one!”
“Didn't expect the professional knowlege the print shop provided me would be found at Staples. Perhaps, I got lucky , but an associate, whose name was Brooke, met me at the counter and walked through my needs , step by step , taking a real interest. I didn't know she had a graphic arts backround, but I certainly found out -- she was a real professional and combined her craft with good business acumen . She took lots of notes and asked lots of questions. My project rquired two separate applications -- at least 5-6 days , I thought . I couldn't forget, she worked in a busy print shop with various responsiblilties , not just my project. Well , I guessed wrong , in two days Brooke notified me , "come and get it ." My projects is not for publication right now , or I would show what a fantastic job she did. All I can say is, I couldn't have gone anywhere and have been more pleased.”
“Wow...So impressed this kind of great customer service is still alive and well. Had some art worked downloaded from Etsy and requested on the Staples website. It was so easy. It picked it up in two hours thinking ? no way is this going to come out like i wanted it to. It was actually better. BRAVO”
“Just bought a lawn tractor at Home Depot and received the shipping and tracking info the following week. I saw that the shipper was Estes Express Lines. I was like "who?!" I Googled them real quick, and was a bit freaked out by all of the really bad reviews. I was thinking "uh-oh this may not end well". I think some of that feeling was because I have had a few less-than-stellar experiences with Home Depot. Anyway, I got the tractor today. It WAS 1 day late, but the tracking and text messages I received from Estes were more detailed than USPS, UPS or Fedex, I was called last night (kind of a freaky bot call) to notify me of the delivery window, and the driver called about 30 minutes before delivery. The guy arrived right on time, unloaded the crate and put it right where I asked him to--which I was happy about since the crate weighed about 600lbs! So, just speaking from one experience, I was pleasantly surprised. If not for the 1-day late thing, which was no huge deal for me, I would have given them 4-stars.”
“My mom sent a package for my son’s first birthday. The tracking showed it was delivered yesterday, but we never received it. I called the USPS Norwood branch today, and Justin answered the phone. He was extremely courteous and helpful, promising to look for the package and follow up with me. Within 15 minutes of my call, a USPS employee came to our mailbox and found the package! I was so impressed by their quick response. Thank you so much for your help — we have a very happy birthday boy now!”
“James is an excellent person very kind and a very pleasant atmosphere the employees are professional and nice we enjoy bringing our UPS packages there there's always plenty of smiles at the UPS business. ?James and Sylvia Jones”
“I’ve used this business countless times, mostly for copies and posters, and I have nothing to share but great things. Bob has always been willing to help with my various requests.”
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“I think the "mean lady" is gone because I've been to this location several times in the last few months, and they are wonderful! When the line gets long, they apologize for the wait and are very nice and helpful. I find this location a lot better than the E Walpole and Randolph locations where I used to go. The two current employees I always see are quick, knowledgeable, and kind.”