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“Let’s face it, hardware is hardware, but great service is another thing! I go to Hillside for their extremely knowledgeable, attentive and friendly employees, that and the bitchin’ antique radio playing cool jazz! I live close enough to three other similar stores (2 are Ace & arguably more convenient) but I chose to go to Hillside because Tom, the manager & Jerry, the owner (no cartoon jokes!!) take the time to help me sort out what I need for projects and products. And when I’ve had to return items, I’ve never had to justify myself. The whole staff carries the same helpful, relaxed attitude and it’s obvious that’s something that’s instilled from the top down! Harder to find these days than a left-handed smoke shifter! (You’ll find one in Aisle 2 in the plumbing section in the basement BTW)”
“Hi there. Thank you for reading. I purchased my General Electric a/c on May 25, 2024. I am late posting on how HAPPY & SATISFIED I am with it. 8,000 btus' cools of my apt perfectly. I want to say a sincere THANK YOU to Jim, Jennifer, ( I hope I have your name right?, & Paul. They were SO HELPFUL & on top of customer service. Seriously, what a refreshing experience. Thank you again. Lorraine Snow”
“Kenny was amazing and I had the best experience ever!
The following day I was presenting at a sales conference and my booth wasn't delivered, so I had to recreate the entire booth from scratch. When I told Kenny what I needed, he did everything to get me what I wanted.
Thanks to Kenny, I was able to accomplish what I could not have done without his help.”
“robust inventory and knowledgeable folks who are willing to spend time helping you. needed some supplies for a DIY project and they were more willing to provide their feedback. will definitely be back!”
“Hi there. Thank you for reading. I purchased my General Electric a/c on May 25, 2024. I am late posting on how HAPPY & SATISFIED I am with it. 8,000 btus' cools of my apt perfectly. I want to say a sincere THANK YOU to Jim, Jennifer, ( I hope I have your name right?, & Paul. They were SO HELPFUL & on top of customer service. Seriously, what a refreshing experience. Thank you again. Lorraine Snow”
“Love our transaction at this place. Customer service was top tier and loved how they got everything out quick and were extremely professional. On top of it all it was affordable. Thank you guys!”
“I had some trouble finding the right size of what I was looking for, but Daisia (so sorry for spelling) was so extremely kind and helpful and genuinely just brightened what has been a rough day! I was so lucky she was there to help me! Thanks, girl! You were so great!”
“This is the best Home Depot By far . As a business owner unfortunately there are some
Returns . Marelly and Karen do a fantastic job at the return section . They are ALWAYS super friendly and helpful. I’ve called middle of the day and I’m a no one and Marelly knows my name . ( maybe caller id) she’s very personal and I wish more people you encounter in your day were as good as her . Always a smile on her face .
This is definitely a great Home Depot since it’s not a complete madhouse all the time .”
“Leah was so kind from the moment I walked into the store. She greeted me right away and helped me find what I was looking for, even going the extra mile to make sure I was taken care of. Andrew so also very helpful which I appreciated.”
“We are so happy that our contractor suggested Home Outlet in Malden to purchase our kitchen cabinets. Mike and Ed were super helpful, patient and provided us all the needed information. Entire kitchen design was done on the spot and they happily entertained our back and forth with design changes.”
“Deidre was very helpful in accommodating me getting my new fridge and microwave. She also was very kind to all the customers who asked her questions while she helped me simultaneously. She provided helpful advice on the appliances and was very mindful of customer safety when using the electric latter.”
“I had an excellent customer experience today at Home Depot. I started shopping here for interior design of my local business. Michael helped me figure out exactly what I need to make it look great! Now that I’m welcome here I’ll be back more often.”
“I am so grateful and proud of this establishment for the vast diversity of individuals they hire! I am delighted that HD values all individuals! Though the wait for customer service is longer than one would first expect - it is well worth it and wonderful to know your small inconvenience is benefitting SO many!”
“I purchased a grill from Lowe's in Saugus yesterday and I had a great experience. I dealt with Tim, and Nathan (the blond guy). They really helped me and answered all my questions. When I went to pay for it Jim really helped me as well. All three of these gentlemen should be commended in some way as to how courteous and professional they are. Tim, Jim, and Nathan are a great asset to Lowe's. I will continue to shop at Lowe's because of these gentlemen.”
“I would like to thank the cashier Michael Mullen who was so kind to me yesterday when I realized my wallet was gone. He even offered me money in case I needed gas to get home. You have a great employee and more importantly a nice person. I tried to call yesterday but didn’t have any luck getting through.”
“I went to Lowe's Dedham the day after Black Friday, when stores were still packed. I found a dishwasher on an incredible deal that fit exactly what I was looking for; one employee was really struggling to set up the purchase for me, since there were none left in stock. They were about ready to give up when another employee, Sean Austin, came over and offered to help. He then spent a solid 20+ minutes with me sorting out placing the order and answering questions; since the vendor couldn't provide ETA estimates over the weekend, he gave me his email and said he'd follow up for me on Monday. He did follow up, and even managed to coordinate an accelerated delivery for me. After an issue with the install team (not Lowes' fault), he did extra work once again to ensure there were no hiccups for my installation. The experience made it feel like I went to a small local appliance shop service-wise - it's not something I've ever experienced at a large global retailer, and I still can't believe how positive an experience it was, especially compared to much less positive experiences at Lowes' primary competitor. I will 100% go to Lowe's for my next appliance thanks to this experience. Thank you Sean!!!”
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“The heaters were cranking at the checkout registers! Almost had to take my coat off while scanning my purchases. It was so warm! Glad the employees don't have to freeze while they stay on there helping people”