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“I had an efficient drop-off experience and was able to pick up some cute new stamps as well. I got there a bit after 7:30am when they opened and there was only one other person in front of me. It went smoothly and was overall pleasant.”
“I had a missing package that I needed help locating, and Joe took the time to walk me through what might’ve happened with it and offer a solution. I really appreciate his customer service.”
“I had the best experience here. Super friendly vibe from both ladies right away. I walked in close to their closing time not knowing how exactly to get my prepaid envelope with tracking number included in my mail. Heidi made it super easy. She was so friendly and put me at ease right and helped me step by step. Thank you!”
“This is my favorite post office. Everyone is polite, friendly, fast, and incredibly helpful.
We ran into a frustrating system issue during my visit, but both clerks patiently kept trying until everything finally went through. I really appreciate their persistence and excellent customer service. Huge thanks to Brendan and the whole team!”
“I recently went to this post office location to do some business and I must say some of the best relaxed atmosphere I ever been to I want to thank Kelly and the gentleman that was there for the great experience they made everything go smooth and fast and they were very knowledgeable on all my questions. Thanks again for everything.”
“Today I had a surprisingly great experience at this post office. There was an older gentleman working there who was incredibly kind, patient, and genuinely helpful. He took the time to explain everything clearly and made the whole process smooth and stress-free.
Honestly, I didn’t expect this level of service , especially from a USPS. This has been the best experience I’ve had at any branch so far.”
8:30AM - 12:30PM
321 Main Street, Wakefield
Post Offices
“I appreciate the self-ship kiosk inside so I don't have to wait in line. I typically ship eBay packages and all I need is the QR code for the shipping label. The kiosk is quick and easy, and prints the label. Then I put the package in a large bin. There are other shipping options on the kiosk, not only QR code. Try it.
Friendly staff.”
6AM - 12AM
25 Dorchester Avenue Rm 1, Boston
Post Offices
“Had to come in right before closing to drop off 4 large packages. Dawn and Patrick were so incredibly kind, patient, and helpful anyways! We truly appreciate their help and kindness. Would recommend!”
“I love this post office. Staff is warm and very helpful. I accidentally left an item behind after a visit, and they held on to it for me, remembering who I was when I came back.”
“Plenty of parking spots outside, and space inside to prepare anything before mailing. They have friendly staff, describe possible options for mailing with patient. I found that they do have money orders to purchase, just in case if you didn’t know! ;)”
8:30AM - 12PM
1179 Main Street Suite 1, Wakefield
Post Offices
“The Post Office at 1179 Main St in Wakefield is honestly a little hidden gem. It’s only ever really busy a couple of weeks before and after Christmas, which makes most visits quick and easy. One of the regular staff members, a woman who works there often, is extremely friendly and does her job very well—always professional and efficient. I can confidently leave prepaid packages without worrying about needing a receipt or whether they’ll get scanned properly.
I almost hate to leave this review because I don’t want word to get out and have this place overrun with humans, but credit is due where it’s earned. Great service and a stress-free experience every time.”
“This particular branch in Saugus MA has very difficult parking out front on a very busy thin street. There is parking behind the building, but you have to drive around, which is not a big deal. The staff are very friendly but it is busy and a line can form that will take you quite some time to get to the window. I use this post office if I’m in the area out of convenience. If I have to make a special trip, there are other quicker post offices around just as close.”
“I really appreciated the patience and professionalism of the clerk today. They took the time to explain my shipping options and made sure everything was done correctly. Thank you for the great service! (Clerk:07) ?”
“I love giving credit when it’s due. Ken has some of the best customer service I’ve seen in a long time. He went above and beyond in helping me even though I’m 2,600 miles away! Thank you Ken you are appreciated.”
“I needed to send some books media rate, but I haven’t sent packages through USPS in a while and was unfamiliar and unsure about the process. The woman behind the counter was incredibly patient and helped me out in correctly addressing my package and finding a way to print my pre-paid label (FYI, no printer here but if you have a QR code from Click-N-Ship they can scan it and print the label themselves). They were also managing the line efficiently on a Friday afternoon close to closing and kept everything moving. All the packages I sent arrived in one piece. This is hands down the best experience I have ever had at any USPS location.
Editing to add: I came again to mail another package, and the same fantastic person helped me find the most affordable shipping option and was patient while I figured out my shipping address. I had tried to mail this same thing at FedEx the day before but couldn’t because I didn’t have my ID on me— so glad, because this was $5 cheaper for a faster and more convenient experience. I love this post office.”
“Stopped here , sending packages.
The guy , named Jun (or Jin) was awesome. Super friendly , even borrowed tapes to me , instead of selling. Awesome guy.”
“I recently visited the United States Postal Service and had a great experience overall.
One of the tellers really stood out. He was incredibly thoughtful with his suggestions and took the time to walk me through every option step by step. Even though I ultimately decided not to ship through USPS because the available options were a bit out of my budget, I truly appreciated how clearly everything was explained. I left fully understanding what I would have been paying for, which says a lot about the level of service.”
“There's a clerk works here his name is John he is the nicest most efficient postal worker I've dealt with in a very long time. And he's easy on the eyes ? Just a super guy they're lucky to have him. The convenience of this location is much appreciated ?.”
8:30AM - 12PM
41 South Main Street, Middleton
Post Offices
“I have visited this post office several times in the last few weeks and have had nothing short of outstanding service. The staff all are extremely timely, courteous, and helpful. There is rarely a line and if there is, there are 2 associates helping up front. The attitude of the staff is positive, kind, but also professional and helpful. All the staff I have interacted with are kind, but Alicia especially has been amazing. I have a somewhat complex and time consuming transaction and she doesn’t skip a beat with it. She embodies what every employee should strive for and I would go out of my way to visit this location as unfortunately I have not had this same experience at all locations, it varies wildly. 5 shining stars to Alicia and this location!”
“I have to mail things often for work, and I always opt to do it here. I love the postal workers at this location. They're always friendly and helpful.
Even though it's in the middle of a busy area, you can park on nearby side streets for free and quickly walk over.”
“I rarely leave reviews, but this USPS store is the most reliable USPS I’ve ever been too. The Asian male staff (unfortunately I didn’t ask his name) welcomed me and helped me label my package. The process was very smooth. He even bowed after I said thank you.”
“Excellent service here. I come here because my town USPS is so terrible lol. USPS has been gutted by the gov to push private companies to take over but the problems from that isn't the fault of the location. The employees here have always been super helpful and friendly.”
“The staff that help me with my packages have been very efficient and friendly. Only problem I have with the E. Arl branch is that sometimes they are closed for an hour or so in the afternoon. (Now I know to go before 1PM) Arlington is lucky to have two post offices within a mile 1/2 of each other, though, so if I don't have time to come back to this small Post Office, I can go to the main one.”
“I went here early on a Thursday morning and there was no wait. I did not have a box for my item and the USPS employee was so nice in helping me find a box and pack my item. I was pleasantly surprised by how well my experience was!”
“The guys that work there are nice enough. Not any fault of the people who work there but the fact that they have to close sometimes for lunch tells me they have staffing problems which usps should address.”
“Self service kiosk is a lifesaver. I've gone to the self service kiosk at 5:30 am and midday on the weekend. It's been open both times and it really helps for shipping things at odd hours. A lot of sites that say they are 24/7 self-service kiosks have been closed when I went at off hours, but this one is actually open. I hope it stays that way because it's been so helpful for online sales.”
“Friendliest service in the metro Boston area! As a warehouse manager I have been to a number of carrier locations across the city and this location is always the most helpful and kindest. Everyone who works here deserves a raise.”
“Shout out to Elaine for understanding the urgency of my situation and doing what it takes, including calling the right people, to ensure I get my package on time. Thanks Elaine !”
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“I want to give a special thank you to Albert who was very patient and welcoming with our three young children while we submitted our applications for passports. He was kind enough to get them water and coloring books to keep them occupied and didn’t mind the ruckus they kicked up at times.”