IM Wireless is a Verizon authorized retailer with stores in Massachusetts, New Hampshire, and Maine, known for excellent cellphone retail and customer service. Customers have praised the staff for being friendly, helpful, and knowledgeable. Many reviews highlight positive experiences, such as easy account switching, quick solutions for phone issues like SIM failure, and assistance with malware infections. Staff members go above and beyond to assist, offering discounts and cleaning infected devices. Customers appreciate the quick and efficient service, often mentioning that their needs were met faster and more effectively than at other locations. The team’s professionalism and willingness to help make IM Wireless a trusted choice for Verizon customers in these states.
Terrence (TJ) was amazing and helped me set up my new smart phone from my flip. 100/100
August 2026
Had a major phone issue, and Efrain helped me tremendously!
August 2026
Dennis was AMAZING 🤩! He is very knowledgeable and explained phones, plans, prices, and accessories in depth. He made sure all of our questions were answered. He went the extra mile for sure. I wish everyone in the service industry was so helpful! Thanks so much Dennis!
