IM Wireless is a Verizon authorized retailer providing cellphone retail and customer service in Massachusetts, New Hampshire, and Maine. Staff are described as professional, knowledgeable, patient, helpful, and sweet. They steer customers in the right direction, help pick out phones and accessories, and apply screen protectors on the spot. Employees thoroughly explain everything, navigate small print, and look for deals and discounts. They ensure a good and comfortable experience, answer all questions, and help with transferring data, even staying after closing time to complete the service. The store is highly recommended for purchasing a new phone.
Shane was super helpful - answered my questions quickly and recommended the best product and solution.
He was also super patient when my phone died halfway through the transaction and I was using Apple Pay 😅.
July 2026
Shane was the most amazing person I could come to for a new phone. He talked to us during the long process. And got us deals to save money. He also has an incredible beard.
July 2026
Devonte was super helpful. He got me all set up with no problems. He wasn’t pushing me into anything. He made sure everything was explained to me without any surprises. 100000/10 recommend!!!
