Verizon, an authorized retailer at IM Wireless, offers excellent cellphone retail and customer service in Massachusetts, New Hampshire, and Maine. Customers have praised the knowledgeable and friendly staff, particularly highlighting Steven and Nick for their exceptional service. Steven provided valuable assistance after a frustrating experience at another store, while Nick impressed with his multitasking ability and clear explanations of deals. Both staff members are noted for their professionalism and ability to communicate effectively, making the shopping experience pleasant. Overall, Verizon is recognized for its commitment to customer satisfaction and product expertise.
Kat was great! She did an outstanding job helping us. Her and Steven provided excellent customer service.
May 2025
Visiting Steven was a great experience after getting the runaround at the Apple Store. He even told me how I could get back the data the Apple tech erased!
August 2024
Russel cellular at Maynard Plaza was great. The staff was very helpful, knowledgeable, and thorough.
