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“I went to the Verizon store in concord ma for my daughters new iPhone I have gone to other Verizon stores and I was days on the phone with Verizon trying to fix all the billing problems Elmer Rivera. The gentleman in the Concord store has handled both my daughters new phones no issues at all. He is a professional at what he does at he told me that the bill will be OK this time around and it was Love that store will always go back Elmer Rivera is the best. Brien Daniels customer”
“My husband and l went to Verizon to set up an account as we wanted to switch carriers. Josh attended to us. He is so knowledgeable and quick. He really worked with us to get us what we wanted and apply all the discounts he could find.
He explained all the ways we could save money. We did save and at the same time, getting more for our dollar.”
“This place was amazing! I had a lot of questions and problems, but the service was extraordinary. They were patient and helpful with my questions especially Fernando and his manager Samantha? I really liked that even after a lot of work they had smiles on their faces.”
2 - 5PM 9AM - 1PM
518 Union Ave, Framingham
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“Today we had such a wonderful, educated, polite, knowledgeable kind man from Astound. His name is Jorge Mutti. He fixed our tv which we have had so much trouble since we upgraded. He is just A+plus off the charts. He is such a credit to your organization. You can’t imagine how pleased we were with his service.”
“The staff is great! An employee named Ian helped get a great deal on a new phone, and was overall just a pleasant experience. Welcoming and laid back vibes in the store.”
“I had an issue with my new phone protector and Cody at the Framingham store helped me out. He was a whiz and was able to fix my issue in literary a minute. Excellent customer service and is well deserved of a bigger role at Verizon.”
“I want to commend the salesperson Lady Maryland for her exceptional professionalism and empathy.
During our interaction,I experienced and episode of anxiety,and she handled the situation with remarkably patience and understanding. She remained respectful and supportive while still being knowledgeable about the product. She took the time to help me feel at ease,explained everything calmly. Her empathy and professionalism truly stood out.
She really cared about my well-being and I truly appreciate her kindness.
Thank you!”
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“Great service at Russell Cellular, not only for me and my phone upgrade, but also for the various other customers who came with questions and problems and left with answers and solutions.”