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“Will Brown was fantastic! I was buying a new phone. He was working alone and maintained his personable friendly and efficient ways with us and with everyone who came in the store. Thank you Will!”
“On 7/15/24 I brought my iPad into the Verizon Store on Technology Dr. in Hudson MA. Three days prior my iPad had lost its cellular connection. I had the good fortune of having Michael assist me. He spent quite a bit of time trying to resolve the problem on his own, with assistance from another employee and with tech support over the phone. Additionally he was able to help other customers while working on my issue. We were getting to the point that I was going to have to go to the Apple Store and determine if it was a hardware vs a network issue. One last attempt and success was achieved! He could have thrown up his hands at any point but didn’t. Verizon is lucky to have Michael (sorry I don’t remember his last name) as an employee. When it’s time to upgrade I will definitely return to this Verizon store. Thank you Michael and thank you Verizon,”
10AM - 6PM
191 Sudbury Rd, Concord
Mobile Phones
“I went to the Verizon store in concord ma for my daughters new iPhone I have gone to other Verizon stores and I was days on the phone with Verizon trying to fix all the billing problems Elmer Rivera. The gentleman in the Concord store has handled both my daughters new phones no issues at all. He is a professional at what he does at he told me that the bill will be OK this time around and it was Love that store will always go back Elmer Rivera is the best. Brien Daniels customer”
“I needed to replace my damaged zagg phone screen protector. The kiosk at the Natick mall made it simple. The transaction was quick and easy. Highly recommend!”
“I got my screen (only the front) replaced here on a iphone 13 mini and they were nice, fast (legit only 30 minute wait) and even put a screen protector on for me which is a great screen protector. Totally recommend coming here if you have a broken screen. Oh. The price was only 127 as well”
“BEST VERIZON EVER - Wykeem needs a raise!
I went in to inquire about upgrading my phone and to get a quick breakdown of prices/details. I did not expect it to be easy (upgrading phones in the past has always been a long day event, with issues) Within an hour I had a new phone in had, set up complete, and old phone was traded in. THANK YOU FOR BEING SMART, FAST, EFFICIENT, and TO THE POINT!”
“My husband and l went to Verizon to set up an account as we wanted to switch carriers. Josh attended to us. He is so knowledgeable and quick. He really worked with us to get us what we wanted and apply all the discounts he could find.
He explained all the ways we could save money. We did save and at the same time, getting more for our dollar.”
“This is a great AT&T store, never crowded and always able to resolve issues. Andy was extraordinarily resourceful and capable. He fix what corporate AT&T had complicated. He went above and beyond. Thanks, Andy.”
“Came here today and everyone was friendly and helpful. They were able to take care of what I needed in a friendly and efficient way and also during the process updated my account in some ways to make it more efficiently tailored to my needs. They also demonstrated how to use my device in the way I intended, and were helpful answering questions and giving me info about future possibilities with the line and with my account. I will definitely go back and I told them that. Thank you for making the process easy and putting me at ease with a friendly manner and knowledgeable approach!”
“I was greeted immediately when I walked in and was treated very well. I was assisted by Jason who not only was skilled at his job but was also a very proud employee which was very nice to see. He made the process of switching to First Net a breeze and was easy to talk to.”
“Went in to upgrade 2 phones and a tablet and they made it quick and painless! Had out younger children with us and they got us a table and in and out in less than half hour! Great customer service at this location!”
“Had a fantastic experience at this AT&T store! The staff was super friendly and incredibly helpful with my phone upgrade. I left feeling informed and satisfied with my new device.”
“Walked in to get a screen protector replaced. Jessica was working with another customer, but quickly attended to both of us and was helpful and knowledgeable. She clearly explained my options and I was able to get in and out quickly. Would definitely recommend.”
“The service at this store is spectacular! The sales assistant, Kamylle, is perfect; she's always willing to help with anything, especially when contacting the phone company! The prices are fair, and the service is the best I've ever seen in any other store! Congratulations to the staff and congratulations to Proprietary for having such capable and polite employees!”
9:30AM - 7:30PM
199 Main St, Marlborough
Mobile Phones
“(Translated by Google) I highly recommend it. They have all kinds of services for cell phones, computers, television packages and have great payment methods.(Original)Super recomendo. Eles tem todos os tipos de serviço para celular, computador, pacotes de televisão e tem otimas formas de pagamento.”
“The gentleman that assisted me was able to not only help me with getting a new phone, but also helped me with billing concerns. Fantastic service, straight forward but kind with it. Highly recommend.”
“I had a great experience with Logan at AT&T. He helped me get my new phone and made the whole process smooth and stress-free. He took care of everything from start to finish, set everything up correctly, and made sure I was comfortable with my new device before I left. Logan was patient, professional, and clearly knew what he was doing. I really appreciate how easy he made the upgrade process — he’s excellent at his job!”
10AM - 8PM
147 Main St, Marlborough
Mobile Phones
“I just switched from T-Mobile to the BOOST Mobile Store in Marlborough. Luis was very helpful in doing my transfer. I was having difficulty as T-Mobile stopped sending me my bill & wanted me to pay over the phone. When I joined initially they told me they accepted personal checks but recently said they were stopping & refused to send me my tangible bill. I told them my identity had been stolen that way before & I wouldn’t do it & they said they “understood” but insisted I had to pay by phone anyway! Well, no I don’t!
Now I can go into the BOOST store each month & pay less than half of what T-Mobile charged me at my convenience. Thank you Luis!”
“Awesome staff,
I was told at another location they couldn't sell me a phone because my phone was stuck in a boot loop, this store took the time (like 30 seconds) to hear my story and was able to help me.
They got me my phone and I was out the door.
Good service.
Will come back for future needs.”
“This place was amazing! I had a lot of questions and problems, but the service was extraordinary. They were patient and helpful with my questions especially Fernando and his manager Samantha? I really liked that even after a lot of work they had smiles on their faces.”
“We went to the store today to reduce our bill, and Moe took care of us and helped us out with our account analysis. Definitely recommend him to anyone that needs help with their Verizon wireless account!”
“I am writing to express my sincere appreciation for the quality product and incredible service I recently received at this establishment. I brought my broken iPhone screen to be fixed, and had the pleasure of being helped by Julia and Koreem. This was a stressful situation for me, and Julia reassured me it would be fixed. She was right! Koreem put a new iPhone screen on my phone, for a reasonable price, and it's better than the original. Thank you so much! I highly recommend this establishment if you need your broken screen fixed for your phone. Go first thing in the morning. I only had to wait ten minutes.”
“The staff is great! An employee named Ian helped get a great deal on a new phone, and was overall just a pleasant experience. Welcoming and laid back vibes in the store.”
“I recently had an extraordinary experience at the T-Mobile store that truly went above and beyond the typical customer service encounter. Neil and Isaiah, two outstanding employees, not only helped me with my phone issues but also played a pivotal role in saving my life and my marriage.
EDIT : I lost all my pictures and contacts and they recovered all of my precious memories”
“I had an issue with my new phone protector and Cody at the Framingham store helped me out. He was a whiz and was able to fix my issue in literary a minute. Excellent customer service and is well deserved of a bigger role at Verizon.”
“Chuck was the sales person. He was magnificently patient. He was also knowledgeable and helpful. I was having difficulty with credit cards and he hung in there. It went on for a long and irritating time. We finally did get the sale accomplished appropriately.His patience was nonpariel.
Thank you , Chuck!”
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“Great service at Russell Cellular, not only for me and my phone upgrade, but also for the various other customers who came with questions and problems and left with answers and solutions.”