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“Very satisfied. ATT LOWELL. I believe saws man was perfect. Helped me move my old phone to new one. Very quick. That’s the only nice thing I have to say about ATT. Thank you”
“Cody was great! Helped myself, son and daughter all get new phones. Cody made all three transitions to new phones easy as pie! Thanks for the outstanding service!”
“REPEAT CUSTOMER! Always take care of my iPhone needs. They even assisted me after hours because I really needed to fix my work phone. Thank you so much for your excellent customer service! Come here. They know what they're doing!”
“I really enjoyed the moment, by the store, the girl was very kind and very patient, I thank her very much, she does a good job, congratulations to the whole store team, I hope to see you again soon”
“Found my way to Verizon in Bedford today, with a corporate iPhone that decided to deactivate its self. Jen was quick to help me, replaced my SIM card and I was out the door in 20 min. Awesome experience and great atmosphere.”
“the best store with the best service. I went to resolve a problem that I had been facing for months and there was a woman who was very polite to me and helped me with everything. I highly recommend this store.”
“The phone is working fine so far. The technician (Richard) was really good; informative, courteous, etc. The costs and pick-up time were communicated and all my questions were answered. The person who did check out was also very good and showed me some features of my phone.”
“Wendy is the absolute best! She stayed late and gave excellent customer service! She really cares about her customers and went above and beyond! A+++ 5 stars! I recommend anyone to come here”
“I forgot to get the name of the gentleman that helped me but this place was knowledgeable, courteous, and above all professional. My phone needed its battery replaced and not only could they perform that service but they had the ability to have it ready later that same day. I will definitely come back if I ever have any issues in the future with this phone or other ones. Thank you!”
“They replaced my daughter’s iPhone 13 screen. Best price I had gotten. Staff was super nice. They have a lot of good stuff too. I will definitely go back there and recommend them to others.”
“One name: Julia Locke. 85 middlesex turnpike #3020. That's the store you are going to want to go to if your reading this. Julia was the only wireless specialist working the day I came in. I had just had my S21 Ultra fixed around the corner, but they jacked up the Sim card reader and sent me to the at&t store around the corner. Julia was amazing. She worked on troubleshooting my phone while educating me during the process. Girl has a heart of gold, very professional, and a great personality. She got my phone back up and running after trying a few things. I appreciated her patience. I've seen associates give up after one or two tries, then try to sell you another phone. Julia, you are awesome, and I hope at&t and senior management understand what they have in you. You keep up the great work. You gave me a little more faith in AT&T.”
“Salah was knowledgeable, courteous, and professional. This was both the shortest and most pleasant visit I have ever had to a verizon store. Thabk you Salah for getting me all set up with my new iPhone!”
“The owner is a amazing man he helped me at a time I was at a loss in getting a photo ( is not a photo shop) of my dad done( who passed) i needed this to display next to his urn. What heand his workers did is unimaginable. Family members spoke of the picture with tears in their eyes. The heart felt joy i saw in his eyes and the work his team did is just amazing Their are great business that do amazing work and really care. This is one of them. Thank you again from a daughter whos heart you lifted.”
“Giancarlos was amazing. He helped me with little to no effort and covered everything plus more. 10 out of 10 I recommend coming to him if anything is ever needed.”
“Customer service and management are very helpful and knowledgeable. Julian helped us with an upgrade on a very old trade in and we got a great deal! Would recommend!”
“The store has a great kind service,thanks to Kin who helped me.There was no waste of time and the store has also a lot of technological stuff that you can use throughout daily use.”
“(Translated by Google) Good place. Great variety of products and the owner is very friendly.(Original)Buen lugar. Gran variedad de productos y el dueño es muy amable.”
“My fiancé and I came in to upgrade to the new iPhone 15 this past weekend. We've been loyal with Verizon since we opened a plan together almost 6 years ago. We had the iPhone 12 Pro Max and were initially going to keep the same model, but after comparing the Pro Max to the new Plus, it was a no-brainer to go with the Plus. It is the same size and cheaper, and we didn't care for the 5x zoom camera, so it made the decision easier.Alberto serviced us and he was amazing. We called ahead and spoke with him and then he took care of us while we were there. We went into the back and found the only 2 Plus models they had left; and even found me a blue Titanium Pro Max and I almost changed my mind! I told him to hang onto it and make someone else's day. I was having issues with my iCloud Backup, and Alberto assured there were going to be no issues - and he was right! He transferred everything over to our new phones swiftly and easily, and made the entire experience simple. He alerted us that we had an insanely good trade-in value, so we convinced ourselves to splurge a little with new cases. He also told us to give Verizon billing a call to see if they could waive the new phone fees since we've been loyal customers for so long - another great tip! They removed the fees within one live chat session.If you're looking to get into Verizon for new phones, you HAVE to go to the location in Methuen in the Loop complex and see Alberto. You won't be disappointed!”
“My experience at this location was notably positive compared to other reviews I had read. Jay, alongside another employee whose name I unfortunately forgot, demonstrated exceptional professionalism and courtesy. Notably, Jay advocated on my behalf during a challenging phone transfer from another provider, ensuring a smoother process despite the difficulties presented.”
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“The staff was very good to me.. If I didn't understand the first time they were very patient with me. I would give the staff 5 stars. They. always would say when leaving come back anytime if you need help. Nice feeling.”