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“It's so nice to go into a real store, and there's helpful friendly staff, and things I need are in stock and I can get them right away. If you have the choice between ordering it online and buying it here, I suggest you shop here. The key cutting service is particularly useful.”
“Best one of a kind hardware store in Metro west. Service cannot be better. I find it even better than Harvey’s Hardware that was my go to for over 40 years. A lot of the employees went to Green’s when Harvey’s closed.”
“Highly knowledgeable and friendly employees. Stocks many items for a small store. Accepts cards and cash. Street parking is available in the heart of Inman Square. Small aisles.”
“I had a wonderful experience working with Shawn and Tommy. I needed to replace a bulb in my microwave oven. After finding the appropriate part, both men were able to assemble and disassemble the outside, and insert the new part after some drilling and replacement of screws. They were cool, calm and collected during the whole ordeal and never appeared rushed. Thank you to everyone at the store, I will visit again soon!Susan LundstromLexington, MA”
“This place been around for over 40 years that I know of I've been going in and out of there always pretty friendly.Very knowledgeable and very helpful.God bless this small business”
“Shattuck Ace Hardware in Lexington, Massachusetts is a wonderful old fashion hardware store where “good service” still matters. Anytime I go into this store I am greater warmly and professionally. The staff is so friendly and helps me find even the simplest smallest items I need. Their key making service is the best one around and I would not go anywhere else. Thank you Shattuck Ace for keeping corner hardware store alive and thriving. All the best, Robert.”
“Model Ace Hardware is amazing, what sets it apart is the staff who are always available to answer questions and help you find what you need. They are always patient and knowledgeable to help me figure out the best way to do a diy project.”
“Since we lived in Firestone Park in the 90s, I almost always go to this Ace Hardware. But about a year ago when I needed some screws that would go into concrete, I was in the Falls and stopped into Menards "to save time". The customer service representative was eager please but had zero knowledge about what I was asking or where to find that type of screw. We wasted at least 20 minutes.So I left straight from there and came to Ace hardware in Firestone Park, and they knew exactly what I needed and suggested a drill bit that ended up being perfect for my needs.They have always been highly knowledgeable, helpful, and the prices are great.Don't waste your time anywhere else ?”
“A great local alternative to the “Big Box” stores. Great selection of gardening tools/supplies, as well as most other trades. Pricing may be slightly higher, but well worth it for the convenient location and knowledgeable staff!”
“A local gem. For a small space, it's incredible how they always seem to have the hardware I need to fix whatever it is I need to fix at home. Classic small-town service, family-owned, very friendly. Huge fan.”
“I'm a longtime fan of this hardware store. Its staff is very helpful - especially Tom,
who is extremely informative and always welcomes customers with good humor. The recently remodeled store is brightly lit and well organanized.”
“Excellent place for landscaping equipment! The staff is extremely helpful, and takes the extra time to make sure that purchases are the right choice for the customer.”
“Love Ace! They always smile when I come in and are never bugged by my endless questions about what to get for my various DIY projects. They have a great selection across the board.”
“A great family owned business. Excellent service and knowledgeable staff put them head and shoulders above every other hardware store. Since they are affiliated with True Value, the prices are good also as they buy in bulk with the big dogs.”
“Good tools at great prices. I always check here before buying new. The owner is a friendly guy who knows his stuff and is always willing to help. Parking can be a bit of a pain but it is worth it.”
“I had such a great experience at this store today. I went in to buy bolt cutters because I had accidentally put a padlock on backwards, rendering it unable to be unlocked. The gentleman managing the store could have easily sold me the bolt cutters, but instead helped me problem solve and ended up cutting down the key so I was able to successfully unlock the padlock. He was incredibly helpful and generous- I am very grateful!”
“stopped in here while doing a job in Newton. The staff was very friendly knowledgeable and had exactly what I needed. I would recommend to anyone. Keep small hardware stores in business and don’t shop at the big guys. We need shops like Schwartz Ace Hardware.”
“I've been here 3 or 4 times since moving to JP, and every time I've been struck by how nice everyone who works there is. Very approachable and always willing to help me find things. I've also always found what I needed here, which is great! Highly recommend.”
“JMB Attic Insulation & Roofing Services Hyde Park, MA installed a new roof for me last month. They were the best of numerous quotes I received. They were also able to get the job done quickly which I really appreciated. The job was completed to my complete satisfaction. They have amazing attention to detail and their crew had a great work ethic. I found everyone from this company to be very honest and trustworthy. If you’re planning to get any work done on your roof this is the first company that I would recommend.”
“I came into the store and I did not know what color paint I wanted or how to use any tools and the attendees were very helpful and assisting me with everything that I needed. I will definitely come back!”
“Family hardware cooperation in Dorchester been here long time now family run on business very friendly and unlike Home Depot seems that they have everything you need at the time that you need it. This hardware is located on the Blue Hill Avenue in Dorchester. I recommend this hardware store for fast run and pick up something for Harley paint brushes whatever you need it’s going to be there”
“Coolidge Hardware is our go to place when we want professional service and need high quality products. We have been going to Coolidge Hardware for over 30 years for high quality paint, paint brushes, hardware (screws, locks, keys...) and advice. I once brought a small chip off of an old wall we were repairing, and they were able to match the paint EXACTLY. Always professional, knowledgeable, friendly, and very helpful!”
“One doesn’t expect much going into a hardware store but I was blown away by how nice of an experience I had at this location. My boyfriend and I were immediately greeted upon entry and we were quickly guided to the section we needed. We browsed the store and were once again greeted to see if we needed anything, but not pressured.When we arrived at the checkout line, there was one person being rung up and despite us having no problem waiting another 30 seconds to be rung up, another friendly employee offered to ring us up right away. He let us know about the freshly smoked hot dogs they were offering!After checking out, we came to a booth with two different flavors of mini dogs and were told we could take as many as we liked. They were so delicious! The staff serving them were incredibly friendly as well. We left the store in a great mood and highly impressed by the level of service. Thank you so much!”
“A model for what a local hardware store should be. Staffed by a mix of adults who know exactly how to help you. They also employ local kids who are usually pretty helpful, though they are just teenagers so manage your expectations! They are kids working a first job, and I see a lot of people (both in the store and on Yelp) mistake inexperience with rudeness. Selection is good for a local place, though more niche items may require a trip to a larger place. Importantly, they do not carry much of anything in terms of wood and lumber, though they have a decent power tool section, including Craftsman, Milwaukee, and Stihl. Painting, plumbing, hand tools, grilling, house care, yard care, and screws are examples of the areas they cover pretty well. Value is good as well, matching or beating that of places like Lowes or HD, and Ace is a local mainstay.”
“I've always had great experiences at any true value I've been to around the country, and I must have been to them in at least 20 different states. Always helpful and friendly and competent. This tells me that the company prioritize excellence in customer service.
But on my last visit, this was taken to a whole new level. Taylor the assistant manager helped me with my keys which they don't even typically do that style. And she helped me try and dismantle them, which was a whole project. All while their system was down and she had a million better things to do. But she treated me like i was the only one in the store and was truly kind and concerned with the problem i came in to solve. And then i had a few nonconsequential questions while browsing but her and a couple other team members treated them like it was a daily double on jeopardy and they had to find the right answer.
This was help above and beyond from great people. I hardly even know what to say besides thank you!
Go shop here you won't be disappointed.”
“This place is fantastic. These guys are great. I have been doing habitat improvement (forest stand improvement) and thus I needed a chain saw. Well, Andrew was amazing and helped me with my purchase as well as troubleshooting some problems I had. I have also purchased a blower and several chain saw replacement chains from these guys and they are always helpful, kind, knowledgable and pleasant. Andrew went out of his way to help me on 3 different occasions. I am very happy with these people and the products they sell. Outstanding! Thanks!”
“Jake from outside sales is and has been the greatest salesman I have ever dealt with the company I work for has been a Johnstone customer for a while, and when we have to deal with there inside equipment techs they are simply the best in the game!!! Dave Darling in particular”
“(Translated by Google) Excellent service and Everything for the plumbing. I highly recommend.(Original)Excelente servicio y de Todo para la fontanería. Recomendadicimo.”
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“I went today to get grilling supplies and they were so kind and helpful. They helped me get the best product and the best price. Support small businesses, this one is amazing!!!”