Floor & Decor is a hard surface flooring store known for its incredible selection and everyday low prices. Customers can find a wide range of quality, in-stock flooring and installation products, including beautiful tile, gorgeous wood, and elegant stone. The store sources products directly from suppliers worldwide, ensuring competitive pricing. Additionally, free design services are available, and the store has a dedicated PRO services team for professionals.
While many customers appreciate the selection and pricing, experiences with customer service and delivery have been mixed. Some customers have reported issues with the Pro Services team, specifically regarding the acceptance of sales tax resale certificates. However, after their issues were addressed, they expressed satisfaction with the resolution.
Positive experiences have also been highlighted, with staff members like Grace and Eloisa receiving praise for their helpfulness during purchases and loading items into vehicles, even late in the evening.
However, delivery services have drawn criticism, particularly when broken items were not taken back by the delivery team, which is a third-party service. Customers found this frustrating, as they expected assistance with damaged goods. On a positive note, managers like Michael have been responsive to customer concerns, offering apologies and assistance where needed. Overall, Floor & Decor offers a wide array of products, but customers should be cautious about delivery issues.
Selena Chouka was great .. extremely helpful .. saved me lots of time and stress excellent taste as well .. lucky to have found her . Really great experience.. thanks so much Selena
October 2026
Shazia was patient and helped me the design aspects as well as the colors.
September 2026
Very knowledgeable, patient and helpful. Thank you.
