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“Come for the great product, but stay for the great people!!
We had a very specific need — the kind where another mattress store literally told us, “Oh, you need to go to Watertown Mattress. They’ll have whatever it is you’re looking for.” And boy, were they right.
Their inventory is incredible. But even more incredible? Mike.
From the moment I called, Mike didn’t just “know his stuff” — he was genuinely warm, kind, and so deeply helpful. You could feel that he actually cared. Not in a transactional, “let me make the sale” kind of way, but in a real, human way. He listened. He understood exactly what we needed. He made us feel taken care of. It honestly feels like you just don’t find stores like this anymore — where it’s not some arbitrary transaction, but a true connection. The kind of place that builds community, not just a customer list. And as new parents trying to get out of the house with a baby, his patience and flexibility (even staying open a little late for us!) meant more than I can say.
This was truly a 100 out of 10 experience. I would go back hands down anytime — and I’ll be sending anyone and everyone I know straight to Mike. He’s just wonderful.”
“knowledgeable helpful staff who make the process easier by helping customers Learn that this company is different (vs.) other natural/organic bed/furnishings companies. they were the 1st ones in the country (&even 1st in the world¡) come up with the idea of design/manufacturer/selling 100% all natural organic furniture-ask for Barry, he's extremely knowledgeable in this field&is very easy to talk to! #Furnature”
“Knowledgeable people, excellent service and superior quality furniture custom made from Italy. From design through delivery, everything was easy and seamless I am a repeat customer because of the great job they did initially, designing and furnishing my bedroom and dining area. Now they are helping me with my living room. Everything looks beautiful. I’m very happy.”
“Great service, they only have one person who works for selling and setting up phones each working day. But he’s acknowledgeable, patient, and informative. There could be a bit of a wait.”
“Clean and pretty well organized store and one of the only places I can find the coffee that I like without having to order it online at a higher price. Target also has a frozen food section with affordable appetizers and other frozen in refrigerated foods.”
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“Staff is very knowledgeable and helpful. I was shown samples of exactly the fabric colors and materials I requested. Experience was efficient and satisfying. Great job!”