Oil Change in Watertown, MA

“Best place for all of your Automotive needs. Marco, Nixon, and the Watertown Team at VIP Tires & Service did an Outstanding Job Installing Tires, performing a Wheel Alignment, replacing brakes, and an oil change on my GMC Sierra 2500 pick up. Thank you Guys!!!”

“Hands down the best auto service experience I have ever had, and consistently so. I fully trust them with my family's vehicles and safety.
- They take care of you here and treat you like family. Honestly, even better than family. They truly take care of you car and understand how much reliable repair service matters. They are trustworthy and clearly are not pushing unnecessary repairs (unless of course you don't care about your car being in good shape).
- They get things done on a fast schedule and have gone the extra mile for me multiple times. They get you complementary Lyft service and/or a loaner car when needed.
- They clearly strive for operational excellence and first-rate customer service and somehow over-deliver on that. The garage floor is organized and clearly well run. They provide timely updates, videos of your car's parts requiring repair, and helpful explainer videos so you can be informed about the necessity of a repair.
- This may not be the right place if you only care about minimal cost (and are fine with questionable quality). They are not as cost competitive as some small pop-and-son garages, but their service and quality is so much better that it is hard to compare those. Imagine the customer-first approach of a great local shop, but paired with quality that far exceeds anything else I have ever worked with.
- The owner Charlie is very present and it shows. He takes every individual customer seriously and will ensure they are taken care of. His influence and energy drives the culture there. Also shoutout to Craig. He just has such a great positive attitude and will make things happen for you quickly when you really need it.”

“When you have an older car and do not know much about cars, going to a car service center can feel a lot like going to the dentist. You know something may be wrong, you know it may affect your safety, but you do not always know what is urgent, what can wait, how much it should cost, or whether you should approve a recommended service.

Because of that, I usually feel very stressed and anxious when I have to take my car in. Express Tire & Auto Service was different. I brought my car in because I was concerned about my brakes and some overall issues while driving. They performed a very thorough inspection and sent me photos and videos of what they found, along with clear explanations and an online estimate where I could review each item and decide what to approve.

That system was incredibly helpful. At many places, I receive information verbally and can only understand part of what is being explained, so I end up feeling pressured to approve things because I am worried about safety. Here, I had enough time and information to make an informed decision. I really appreciated the transparency, professionalism, and kindness of the team.

They were friendly, patient, and reliable from start to finish. I feel very lucky to have found this place, and I feel much more comfortable and confident driving my car now. I would highly recommend Express Tire & Auto Service, especially to anyone with an older car or anyone who wants clear and detailed explanations before making repair decisions. They made a stressful situation feel manageable, and that meant a lot to me. 😊”

“Fritz and Clarence did a fantastic job with my oil change & coolant refill. They also pointed out a loose belt that explained a mild noise I had been hearing. This team takes their time and looks out for you. There’s a Jiffy Lube 10 min closer to me, but I’ve preferred going here. Honest and quality service!”