Advance Auto Parts located at 138 Westfield St in West Springfield offers a range of automotive aftermarket products, free services, and same-day options. They feature leading brands like FRAM fluids and oil filters, Carquest parts, and DieHard® batteries. Customers can benefit from free battery testing, installations, engine code scanning, and recycling services. Joining the Speed Perks loyalty program allows customers to earn points for discounts on store items and gas at participating Shell stations. While some customers have reported indifferent service and issues with product accuracy, others have experienced excellent assistance, highlighting knowledgeable and friendly staff. Positive experiences include staff members going above and beyond, such as cleaning a car affected by pine sap. Overall, many customers appreciate the respectful and helpful nature of the staff, making it a go-to destination for automotive needs. The owner is actively seeking to improve customer service, reflecting a commitment to customer satisfaction.
Dan and Walter were very helpful getting my new battery installed, and testing the old one. Thanks again fellas
July 2026
Helpful, friendly and professional. It really is free for them to check your car over for you.
July 2026
Upon entering the store even as it was slightly busy, myself and everyone was treated with respect and enthusiasm by Mr Fredric B. Its very nice and far to seldom to see someone really take pride in their work and giving the customers the best experience as possible! Very well done Fredric!! much appreciated.
