The Comfort Inn & Suites West Springfield is an older hotel that some guests find outdated, worn, or dingy, though rooms are also described as super clean, comfortable, and quiet. Accommodations can feel tight for a family, and while cleanliness is generally good, occasional issues like stained shades or bedsheets are noted, with housekeeping promptly swapping them out. The staff receives high praise for being very helpful, accommodating, friendly, welcoming, professional, and amazing, with management quick to address concerns. Customer service is frequently rated A+, ensuring guests have a pleasant stay. The hotel features a great pool and hot tub, though some mention it appears smaller than in photos. Rooms offer amazing pillows and bedding, and the outstanding morning breakfast is a highlight. Its location is off the main drag, contributing to a quiet atmosphere, and it is centrally located near many restaurants and across from a large ice rink. While the building shows its age and the walk-in rate can be higher than online, the overall experience is of a comfortable, quiet stay with exceptional, responsive service that encourages guests to return.
disgusting and unclean rooms. in our first room there was a bed bug on the comforter and crumbs on the couch. we then moved rooms, and again we found crumbs on the couch, bugs on the floor in the kitchen, and there was dirt or dust on the beds. also, in the freezer there was uncooked chicken.
October 2025
Outdated worn and dingy, BUT super clean. Great pool and hot tub. Clean room with amazing pillows and bedding. The morning breakfast won me over- outstanding. Over all it was quiet and very comfortable
September 2025
Very dated hotel. Water temp was not consistent ranging from scalding hot to warm without any adjustments made. Bathroom sink immediately filled up. It would drain eventually but was very annoying.
