The Hampton Inn West Springfield is a nice hotel in a good location with convenient shopping nearby. Many guests found the rooms to be clean, comfortable, and a nice size, though some noted they were a bit dated. The hotel offers a nice breakfast included with options like a waffle maker and eggs, which was described as delicious. The pool area is clean and refreshing, though noise from it can be heard in some rooms in the evening.
Staff experiences were mixed but largely positive. Many reviewers found the staff to be very friendly, helpful, and excellent, with specific praise for front desk employees who resolved issues quickly and efficiently. However, there were notable exceptions where some staff members were described as rude and nasty, leading to stressful interactions, particularly concerning the pet policy. The hotel is advertised as pet-friendly, but several guests reported inconsistent and unclear rules from different employees regarding leaving dogs unattended in rooms, causing significant frustration for travelers.
The area offers good food choices. While most experiences were positive, with some guests stating they would definitely stay again, the inconsistency in staff demeanor and policy communication was a drawback for others. Overall, it is considered a pleasant place by many, despite some outdated aspects and occasional service hiccups.
Very dated hotel & rooms. The 1st room they gave us smelled horrible! They changed immediately & next was fine. The rooms seem to have been renovated in a hurry, carpets should be changed. Spider webs over the window. Sheets & towels were very clean though. Many stores are nearby.
August 2026
Clean with friendly helpful staff. Close to shopping ctr n usual casual dining. Good place to spend night while traveling. Close to I-90 n I-91 so busy intersection. Some Traffic noise n store lights. Comfortable bed.
June 2026
The staff we interacted with were mindful and professional. Our shower was a little tricky. The air conditioning was very good. The room was clean and safe. Breakfast is good. Overall good experience and good prices. Awesome location.
