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8:30AM - 6:30PM
60 Thoreau St, Concord
Mailbox Centers
“This store has the best customer service of any UPS store I’ve ever been in the manager is the best always kind always respectful she’s just wonderful great place!this store has the best customer service of any UPS store I’ve ever been in the manager is the best always kind always respectful she’s just wonderful great place”
“Beyond excellent customer service. The gentleman working the counter was kind, beyond helpful, personable and patient. I watched him go go above and beyond for another customer in the sort of way that made it clear this was nothing out of the ordinary. Wonderful experience.”
8:00 AM - 6:00 PM
143 Old South Rd, Nantucket
Mailbox Centers
“this place is the best. my experience has all the makings for a ups store commercial. my family rented a house on nantucket for august and when we left the house we left four boxes on the front porch for ups to pick up after the labor day holiday. apparently the boxes weren't labeled properly so the ups driver wouldn't take the boxes - and there was no way for me to get new labels on the boxes as i was already off-island. oh - and there was a hurricane bearing down on nantucket - the wind and rain from which would have surely destroyed our boxes sitting outside. but the ups store in nantucket saved the day. the owner of the store (literally!) got in his car and drove over to our rental house to pick up our boxes and bring them back to his store to keep them safe until the UPS driver could pick them up on monday. this place is everything that you want your local UPS store to be - while never expecting them to actually be THIS GOOD.”
“Very convenient location. Pro tip: Take care of your paperwork online beforehand. Printing out your own label makes this process very smooth. You may need to buy a clear plastic label sleeve for $1 when you arrive, but otherwise a very efficient setup.”
“Not sure why people are complaining about this location. I both dropped off an Amazon return and shipped out a package at the same time. They were quick and friendly.”
Mailbox Centers
Mailbox Centers
Mailbox Centers
Mailbox Centers
“Every time I ship an item the staff is very professional and helpful but this time I have to give a special shoutout to Sheila. Unbeknownst to me, I shipped a package to the wrong address. It came back twice and more. Sheila went above and beyond to figure out why the package wasn’t getting to the right person. Throughout the whole ordeal she always remained calm, kind and professional and made many inquiries on my behalf. It is very apparent that she truly cares about the customer and getting packages to the right spot.”