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“Great communication. Although I needed residential service and safety NetAccess provides commercial applications, Ashley was helpful and incredibly fast helping me find an ISP provider.”
“I had a great experience at Verizon thanks to Malcolm. He was knowledgeable, patient, and really took the time to understand what I needed when upgrading my phone. He explained everything clearly and made the whole process smooth and stress-free. His professionalism and friendly attitude truly stood out. I highly recommend asking for Malcolm if you visit!”
“I have been a Verizon customer for over 20 years and have had my share of frustrations, but yesterday I had the best customer service I have ever had dealing with phones. Our puppy decided to chomp my phone when I was not looking (pup was fine, phone, not so much). She managed to crack the screen leaving most of the screen completely black. I got to the Millis store just before their 10 am opening and was welcomed inside by Junaid (Jay) C. Luckily, I was in line for an upgrade, but Jay made the whole process super easy. He was able to get into the old phone to recover my contacts etc and was able to transfer everything over to the new phone. The entire time he treated me with humor and respect and was never pushy about upselling products etc. He made a very stressful morning much easier, and I am grateful for his knowledge and help! Thank you!”
“Highly recommend working with Norwood Light. George came out and fixed a internet connectivity issue in our basement and was fantastic to work with. Knowledgable and quick to address the issue.”
“Cassandra and Chrissy were the best. They helped us optimize our account, got us set up with new phones, and somehow made the whole process actually fun. What could have been a long, confusing errand turned into a great experience.
They were patient, knowledgeable, and just really easy to work with. We left with better plans, new phones, and big smiles. Highly recommend working with them.”
“I highly recommend the T-Mobile store in Dedham, MA. I had a significantly damaged iPhone after an accident. I experienced exceptional customer service on multiple visits. I dealt with Nicole on 2 occasions (who was amazing!) and Jeremy on 1 visit- who was also wonderful.
I had to spend some time there while my data transferred and I got to observe the whole store. All of the employees were hard working, engaging and most importantly- very kind to all of the customers. Not all stores offer such a positive experience- I do hope T Mobile compensates their energy and efforts!”
“Keith is genuinely one of the best sales managers I have ever come across. His knowledge, personality, and performance is something I've never seen before. Especially working in the restaurant industry for 30+ years I can spot great customer service right away.
Thank you Verizon for having great employees to help me out.”
“Went here to trade in my old phone for a new one. Melanie handled my case and made what was normally a dreadful process an ez one thanks to how she worked w/ me and answered all my questions. Great service overall, will probably stick to this store in the future!”
“Super fast service. Hardley any wait at all. Nice cushioned benches set up if waiting. Now I did drive all the way up to Roslindale, only to find the old shop closed. But it gave a nice referral on the sign in the window for the Hyde Park Ave. address.”
“Incredible experience because Ben made it so - he is the best customer rep I’ve ever interacted with, and he made going into Comcast, one of the worst places in the world, a joy. Thank you Ben. Give him a raise.”
“Long wait, good service. The clients waited patiently and had a look of satisfaction walking out the door. The store was uncluttered, spacious and noise free. The salesperson was talking freely to the customers when they entered the store and he did not forget their placement (who was first, second, etc.). I waited from 6 PM to 7 PM (everyone waited patiently). It's my belief that the salesperson set the tone. He was calm, friendly and personable. It was a good vibe.”
“The technician name Mark was on time was very courteous and kind. Explained everything he was doing, a true professional. I appreciate the service he provided today.”
“Super friendly staff who went above and beyond to help me set up my new phone! The store is clean and well-organized, making it easy to find what I needed. Really happy with my experience here!”
“Came in with my mom to take on some important reconfigurations of our family's phone plan--as with so many aging parent projects, it was both a mundane and sensitive mission. Carmelot (and his colleagues--they are a good team) was sensitive, patient, through, competent, professional, effective, and friendly. We walked out mission accomplished and grateful. We were there awhile and saw a number of other customers walk out with what they needed.”
“My Friend and I, had a great experience at Verizon last saturday. I believe his name was Tas (or Jas), if I remember correctly (I am sorry for not remembering) . He was extremely kind, patient, and respectful throughout the entire process.
He took the time to answer all of our questions clearly and made sure we felt comfortable with everything before moving forward. His professionalism and calm attitude really stood out, and he made the whole experience smooth.
We truly appreciate the great customer service!”
“The staff here are super helpful and friendly, always ready to answer any questions I have about my plan or devices. The selection of phones is impressive, and I love that they keep up with the latest tech. A great experience overall!”
“Yuki is excellent and professional! Verizon needs to keep her at all cost. Unfortunately, another person at the downtown store was too impatient and bored to care and messed up my order, but Yuki took the time to fix it and I'm very grateful :) 10/10”
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“Abhishek was friendly, courteous, and knowledgeable. He walked us through changing over our account from verizon and made everything very simple. Not to mention he was walking out of the door when we came back in for the second time and stayed 40 minutes past his shift to help us. Customer service was exceptional.”