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“Store was a little messy but employees were very friendly and attentive. Malcolm had my order of a cable box and internet router all ready to go and I was out of there in less than 10 minutes.”
“Big shoutout to Ron for helping me upgrade my phone. He has explained to me all my options in detail, and gave me pros and cons based on my personal preference. Highly recommended”
“Great support as we transitioned to Verizon. They found better deal for us the. Our old service, and searched for discounts based on our jobs, employment, etc. we didn’t even have to ask. They were busy, but moved through customers quickly and with care. Very happy with our experience!”
8:30AM - 1PM 2 - 5:30PM
3 Batterymarch Park Suite 200, Quincy
Internet Service Providers
“We have been with Breezeline (MetroCast previously) for many years. We utilize the service for our expanded cable TV and our internet service. We are very pleased with the service provision overall in regards to reliability, customer service/support and functionality. A five star rating is withheld because of a very few interruptions and the lack of seeking customer input with periodic surveys regarding programming and internet services.”
“The female staff members in the day time are very pleasant and professional! I enjoy the courtesy and professionalism they use with their customers, ESPECIALLY when dealing with rude and aggressive customers. The store is always clean and inviting. The attitude of staff members makes it an easy choice for my check cashing store needs!”
“Best Verizon store in the area. All the employees go the extra mile, especially Russel, who I mainly dealt with. He was helpful, not pushy, and a super friendly person. Ended up buying 3 new iPhones because of him.”
“Came in to upgrade two lines. Excellent service from Dimitrius. We also really appreciate his patience because my wife’s data transfer took much longer than expected. Thank you!”
“I went in today to set up a new account for Internet at my apartment. I was immediately greeted at the door and set up to work with a representative once one was available. The store is extremely clean. I was then greeted by Destiny who couldn't have done a better job assisting me. She assessed what I needed and went through all the steps to make sure I had what I needed. She was super friendly, very conversational and was a pleasure to work with. I went home and set up my modem in a matter of minutes with zero issue. They also gave me a free charge stick which was a welcomed gesture. Perfect experience all around.”
“My husband and I went to Verizon in Hanover yesterday and had a great experience working with Mark.On a Saturday afternoon we expected to wait awhile, however that was the opposite.We walked in Mark immediately greeted and asked how he could help. Mark was extremely professional, efficient, polite and very easy to work with.We walked out with 2 new phones, accessories and lowered our monthly cost all in a very short time.Highly recommended going to Hanover and asking for Mark.”
“Aly and Angel were very helpful when I visited the store to resolve an account data issue. Highly recommend visiting this store with any T-Mobile related inquiries. You will get quality and transparent service. Thank you Team.”
“Great teamwork by James and Mick they explained me the plans and about great promotion that Verizon has going on.
They also advised me about a home check which I think would be very helpful at some point my family is gonna come here and do business with them soon”
“Joanna was awesome and walked us through the entire upgrade process. She even helped my dad troubleshoot the data transfer process when he forgot his Apple ID. Couldn't have asked for better customer service!”
“I had the best sale rep at the Belmont store. He went well beyond to help me resolve an issue I was having with my phone. He worked with Customer Service to resolve my issue. I did not feel rushed and he explained everything to me. You need more Sales Representatives like him. Very knowledgeable. 5 star service all around.”
“I rarely leave reviews, especially for service providers, since situations can vary case by case. Today, however, was an exceptional experience thanks to Kevin (and his manager) at the store. As an internet customer, I decided to switch my mobile service to Xfinity for both myself and my daughter. The process turned out to be unexpectedly complicated solely due to my previous provider’s policies.
Throughout the entire time, Kevin remained attentive, promptly consulted his manager when needed, kept me informed at every step, and even called the other provider three times to help resolve the issue. Although it took a long time, it would have been impossible without Kevin’s professional guidance.
Kevin’s professionalism—and his manager’s timely support—truly deserves recognition. This will be my go-to location from now on for all my internet and mobile service needs. Kevin changed my skepticism about customer service in this service provider industry.”
“I was here with a friend who had a problem with her service due to an unsolicited change. The on-site personnel were friendly and supportive ultimately solving her problem to her satisfaction.”
“My wife and I bought new phones, couldn't have been happier with working with Chris. He was patient (we're old), knowledgeable and thorough. Everyone else at the store was pleasant and helpful.”
“Great customer service. They get the job done not half job but they get the whole job done for sure. They are also cheap. If you know how to budget and know all their promotions and prices it's great dealing Xfinity to save. Thank you.”
“Yuki is excellent and professional! Verizon needs to keep her at all cost. Unfortunately, another person at the downtown store was too impatient and bored to care and messed up my order, but Yuki took the time to fix it and I'm very grateful :) 10/10”
“Ben Antoine is a superstar! I left my company so I had to return my iPhone. We live in Maine and my wife went online and ordered an iPhone 17 from T-Mobile. I was in the Brockton area so I dropped into the T-Mobile at the Westgate Mall. I walked in and immediately Ben came up to me and said could I help you and I told him my situation he went in and saw that the purchase had not been completed and he completed it. He also walked my wife who was on speakerphone through the process and had me out of there in 15 minutes with a new phone. Ben is WHY we are with T-mobile! We were with Verizon and AT&T before and they pale in comparison concerning customer service. I also cut the cord at my Mom’s in Easton and converted her Verizon cell phone to T-Mobile as well as the T-Mobile Internet service.”
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“Keith Mantell at the Verizon store in Weymouth, MA was so patient and helpful today in getting my phone service back up and running. He took the time to walk through everything and made sure the issue was fully resolved. I really appreciate the great customer service!”