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“Service Like Nowhere Else: I needed a part for my obsolete Weber grill that belonged to my late father in law. Kevin Button located the obsolete part for me and even explained exactly how to install it properly. Installed right and the grill fires like a champ!
Customer for over 40 years-but Kevin did not know that. He was just doing what they all do there-treating every customer like they are important.
Thank you, O’Connor’s!”
“I had a wonderful experience working with Shawn and Tommy. I needed to replace a bulb in my microwave oven. After finding the appropriate part, both men were able to assemble and disassemble the outside, and insert the new part after some drilling and replacement of screws. They were cool, calm and collected during the whole ordeal and never appeared rushed. Thank you to everyone at the store, I will visit again soon!Susan LundstromLexington, MA”
“Friendly and professional service. I appreciated that someone greeted me right when I walked in and that he helped me find what I needed. The cashier was also kind and helpful when I called ahead to check inventory. This is traditional customer service done right.”
“I pre-ordered my lawnmower online and it was ready for pick-up on time. It was assembled there, free of charge, and the employees were knowledgeable and answered my questions.”
“New to town and I haven’t had a local hardware store available to me in years. Saved me a 45 minute round trip drive to Lowes because I needed some very long screws. Friendly and helpful - happy to support this local business whenever I can.”
“Since we lived in Firestone Park in the 90s, I almost always go to this Ace Hardware. But about a year ago when I needed some screws that would go into concrete, I was in the Falls and stopped into Menards "to save time". The customer service representative was eager please but had zero knowledge about what I was asking or where to find that type of screw. We wasted at least 20 minutes.So I left straight from there and came to Ace hardware in Firestone Park, and they knew exactly what I needed and suggested a drill bit that ended up being perfect for my needs.They have always been highly knowledgeable, helpful, and the prices are great.Don't waste your time anywhere else ?”
“John was incredibly kind, patient, and helpful throughout the entire process of finding the right paint color for my home. He took the time to help me transition from Swiss Coffee to a new color and never made me feel rushed while I compared samples and asked a million questions. His knowledge, professionalism, and genuine willingness to help made the experience so much easier and less overwhelming. Truly outstanding customer service. Aubuchon is lucky to have him!”
“I’ve shopped here a few times and while they’ve got a solid selection, I sometimes wish the staff was a bit more helpful. Still, it's a decent spot for quick hardware needs.”
“This hardware store has the absolute most cheerful and helpful employees. They've never failed to give me good advice on a project (when I ask). They even allowed me to return a partially opened product that didn't work out. A+++++ service.”
“If you want to spend an hour and get your 10,000 steps for the day to get a valve stem go to the big box stores. If you want to be in and out in 3 min and get whatever you need then come here.”
7:30AM - 6PM
65 Winn St, Woburn
Hardware Stores
“I had to run to this Ace store to grab some outlet adapters and Dan was so helpful and sweet about helping me find exactly what I needed. 10/10 customer service and great attitude. Would recommend anyone to come here and work with Dan!”
“I had a very specific request for a nut and bolt (to fix a blade on my hockey skate) and the staff inside this Ace Hardware store couldn’t have been more helpful. It was a $0.30 fix but the associate, Mark, spent the time with me to make sure that I was all set, found the right size to fit and even helped me fix my skate. If that’s not above and beyond for service I don’t know what is. Thank you!!”
“I needed an inducer fan for my Goodman furnace . I called the company that I bought the furnace from, but for some stupid reason they could not get the part for me. I called Johnstone in Woburn MA and they had the part in stock. Ryan and the branch manager Brad Esposito were very helpful at Johnstone:”
7:30AM - 6PM
1298 Massachusetts Ave, Arlington
Hardware Stores
“One doesn’t expect much going into a hardware store but I was blown away by how nice of an experience I had at this location. My boyfriend and I were immediately greeted upon entry and we were quickly guided to the section we needed. We browsed the store and were once again greeted to see if we needed anything, but not pressured.When we arrived at the checkout line, there was one person being rung up and despite us having no problem waiting another 30 seconds to be rung up, another friendly employee offered to ring us up right away. He let us know about the freshly smoked hot dogs they were offering!After checking out, we came to a booth with two different flavors of mini dogs and were told we could take as many as we liked. They were so delicious! The staff serving them were incredibly friendly as well. We left the store in a great mood and highly impressed by the level of service. Thank you so much!”
8AM - 5:30PM
19 Sterling Rd, Billerica
Hardware Stores
“We have been renovating an old home over the last few years and the final project was a complete kitchen redo. Eric Rikeman from Adams Kitchen came up with an excellent design, that changed the layout to one that is modern, efficient, and smart looking. The quality of the cabinets is outstanding and the installation was expertly done. We actually had Eric and his team come back recently and do some custom cabinetry in our dining room to match the kitchen. I very highly recommend Adams Kitchens and Eric Rikeman.”
“We are so happy that our contractor suggested Home Outlet in Malden to purchase our kitchen cabinets. Mike and Ed were super helpful, patient and provided us all the needed information. Entire kitchen design was done on the spot and they happily entertained our back and forth with design changes.”
“Excellent service. So much better service with propane tank refills. Much cheaper than u haul. Excellent service with ace rewards. They know what they're doing. Highly recommend them.”
9:00 AM - 5:00 PM
403 Main St, Everett
Hardware Stores
“Everett Supply is awesome. I Highly recommended this hardware store. Prices and service is excellent.
AL is a very knowledgeable , professional and courteous. . A true gentleman.
Thank you”
“Hi there. Thank you for reading. I purchased my General Electric a/c on May 25, 2024. I am late posting on how HAPPY & SATISFIED I am with it. 8,000 btus' cools of my apt perfectly. I want to say a sincere THANK YOU to Jim, Jennifer, ( I hope I have your name right?, & Paul. They were SO HELPFUL & on top of customer service. Seriously, what a refreshing experience. Thank you again. Lorraine Snow”
7:30AM - 6PM
34 Broadway Rd, Dracut
Hardware Stores
“I stopped in around 4:40 on a Wednesday and had a great experience. The employees were extremely professional, kind, and courteous, and they went out of their way to be helpful. The store was spotless, and the hardware section was the most organized and efficient I’ve ever seen. The pricing was great, and the product selection was beyond what I was looking for. I will definitely be going back again.”
8AM - 4:30PM
165 Main St, Everett
Hardware Stores
“They got my beloved 1980s Black & decker circular saw up and running great. Wade was very kind and courteous and he was able to get it repaired the next day. I also purchased a grinder off them to replace my cheap harbor freight one. The price was right and quality seems very good. The manager was very helpful and knowledgeable as well but I did not get his name.”
8:30AM - 5:30PM
175 Bedford St, Burlington
Hardware Stores
“Great selection of hardware and an amazingly helpful staff.Wide variety feature some nice luxury brands. Like a jewelry store of hardware. They carry all price points. So nice to see and feel quality differences. Keep stores like this open and don't buy on line.”
“Koopman is my go to for all my home renovation tools, equipment & materials procurement. From the front desk to the back office I have had nothing but first class service.”
6:30AM - 5PM
270 Cambridge St #3A, Burlington
Hardware Stores
“Claudia is an absolute expert and a joy and helped us pick all the right colors and basically transform our renovation strategy. An amazing perk of this location. Thank you”
“Great customer service,We've been getting materials for all of our multiple projects throughout the years. If they don't have it in stock they make sure to get it as soon as possible. It's been a good experience working with these guys. Good job!”
“Went to two Home Depots and called an Ace Hardware looking for something that they didn't have. Saw this store on the way home and pulled over to give it a shot. They sorted me out in about 2 minutes. Now I know what order to do my hardware shopping in.”
“I had a fantastic experience working with W.J. Grosvenor & Co., Inc. for my recent project! I brought in a sample piece of old cove base, and they were able to color match it perfectly with barely a glance — I was seriously impressed by their expertise.
Everyone I interacted with was kind, knowledgeable, and incredibly helpful, answering all my newbie questions with patience and friendliness. They made the whole process easy and stress-free, and I truly appreciated their professionalism and efficiency.
If you’re looking for a reliable, expert supplier who goes the extra mile to make sure you get exactly what you need, I can’t recommend W.J. Grosvenor & Co., Inc. highly enough! Thank you for helping make my project a success!”
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“I no longer go to one of the big box stores when I need something quickly around the house…this neighborhood hardware store reminds me of going to the hardware store with my father as a kid: it always has what you need and someone bends over backwards to help you—always with a smile on his/her face.”