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“I had the best experience here. Super friendly vibe from both ladies right away. I walked in close to their closing time not knowing how exactly to get my prepaid envelope with tracking number included in my mail. Heidi made it super easy. She was so friendly and put me at ease right and helped me step by step. Thank you!”
“I recently went to this post office location to do some business and I must say some of the best relaxed atmosphere I ever been to I want to thank Kelly and the gentleman that was there for the great experience they made everything go smooth and fast and they were very knowledgeable on all my questions. Thanks again for everything.”
6AM - 12AM
25 Dorchester Avenue Rm 1, Boston
Post Offices
“Had to come in right before closing to drop off 4 large packages. Dawn and Patrick were so incredibly kind, patient, and helpful anyways! We truly appreciate their help and kindness. Would recommend!”
“This particular branch in Saugus MA has very difficult parking out front on a very busy thin street. There is parking behind the building, but you have to drive around, which is not a big deal. The staff are very friendly but it is busy and a line can form that will take you quite some time to get to the window. I use this post office if I’m in the area out of convenience. If I have to make a special trip, there are other quicker post offices around just as close.”
“I had a missing package that I needed help locating, and Joe took the time to walk me through what might’ve happened with it and offer a solution. I really appreciate his customer service.”
9AM - 12PM 1:30 - 4PM
1179 Main St #1, Wakefield
Post Offices
“The Post Office at 1179 Main St in Wakefield is honestly a little hidden gem. It’s only ever really busy a couple of weeks before and after Christmas, which makes most visits quick and easy. One of the regular staff members, a woman who works there often, is extremely friendly and does her job very well—always professional and efficient. I can confidently leave prepaid packages without worrying about needing a receipt or whether they’ll get scanned properly.
I almost hate to leave this review because I don’t want word to get out and have this place overrun with humans, but credit is due where it’s earned. Great service and a stress-free experience every time.”
“This is the nicest USPS office that I've been to in the Camberville area. It wasn't too crowded when I went (on a Friday afternoon) and the staff were super patient, nice, and helpful. Highly recommend!”
“I needed to send some books media rate, but I haven’t sent packages through USPS in a while and was unfamiliar and unsure about the process. The woman behind the counter was incredibly patient and helped me out in correctly addressing my package and finding a way to print my pre-paid label (FYI, no printer here but if you have a QR code from Click-N-Ship they can scan it and print the label themselves). They were also managing the line efficiently on a Friday afternoon close to closing and kept everything moving. All the packages I sent arrived in one piece. This is hands down the best experience I have ever had at any USPS location.
Editing to add: I came again to mail another package, and the same fantastic person helped me find the most affordable shipping option and was patient while I figured out my shipping address. I had tried to mail this same thing at FedEx the day before but couldn’t because I didn’t have my ID on me— so glad, because this was $5 cheaper for a faster and more convenient experience. I love this post office.”
“I appreciate the self-ship kiosk inside so I don't have to wait in line. I typically ship eBay packages and all I need is the QR code for the shipping label. The kiosk is quick and easy, and prints the label. Then I put the package in a large bin. There are other shipping options on the kiosk, not only QR code. Try it.
Friendly staff.”
“I can’t say enough about the professional service we received today. We came in after the Milton office was unable to process our passport application because their “camera wasn’t working”. Although we didn’t have an appointment, the employee at the front desk kindly spoke with the passport agent, Shakeil, who was happy to help us.
Shakeil carefully reviewed all of the documents for our newborn, took the passport photo, and made sure everything was in order. The entire process was smooth, efficient, and professional from start to finish. We truly appreciated the team’s willingness to accommodate us and their exceptional customer service. Thank you, Shakeil, and the entire staff, for making what could have been a stressful experience so easy.”
“Bill helped us file our passport application. He was courteous and knowledgeable. We didnt know we had to get a photocopy of both sides of our driver's id on the same piece of paper. Rather than sending us back home, he made a photocopy of it for us. Thank you!”
“I rarely leave reviews, but this USPS store is the most reliable USPS I’ve ever been too. The Asian male staff (unfortunately I didn’t ask his name) welcomed me and helped me label my package. The process was very smooth. He even bowed after I said thank you.”
“Favorite location in Quincy! They are always so nice and helpful. I had to drop off wedding invitations recently and they were extremely patient - helped me make sure everything was done correctly. When I say patient, I mean they really took their time and went above and beyond with customer service.”
“They are super helpful. I went right after lunch, I didn’t have to wait, and they helped me with the right envelopes and also make sure that I was able to send my packages in the most cost-effective way.”
“Stopped here , sending packages.
The guy , named Jun (or Jin) was awesome. Super friendly , even borrowed tapes to me , instead of selling. Awesome guy.”
“This can be a busy location with lines so be prepared.
When entering through the Cheesecake Factory entrance. Go up escalator and take a left. Located right next to the Shake Shack.
The man was super helpful. The self help machine was not working.”
7:30AM - 7PM
770 Massachusetts Avenue, Cambridge
Post Offices
“By far the best post office I've used. We spoke with Esther in-person about our missing package and she was extremely kind and knowledgeable in helping us troubleshoot - explaining how usps works, all the possible failure points, who to contact in the event of each and how, etc. - in addition to personally checking in the back of the post office itself several times in case the package were there. They're also the only post office that I've been able to speak to on the phone (the only one that consistently answers) and they were kind and helpful then as well.”
“Mark was an extremely competent and efficient USPS employee. I watched as he expertly navigated a busy lunchtime rush, assisting customers with passport applications, mail orders, and my postal stamp purchase. He directed customers who needed to fill out forms to do so on the side while he simultaneously helped other customers, quickly processing the long lunchtime line. He was professional and kind. I appreciate him and all postal workers! Thanks for a great experience.”
“Living in Marblehead has been a dream, and one of the unexpected highlights has been our incredible mailman, Javier. He’s always exceptionally polite, professional, and goes above and beyond with every delivery. Whether it’s a quick wave, a friendly smile, or carefully placing packages in a safe spot, Javier truly stands out. It’s rare to come across someone who takes such pride in their work, and we genuinely appreciate his consistency and kindness. Marblehead is lucky to have him—Javier is the gold standard of what a mail carrier should be!”
“Great service, professional staff and always on time. My dad had a tailor shop for many years in Swampscott, MA and always used their service. Thank you everyone and be safe these overwhelming times for all.”
“Always Excellent Customer Service At the Stoneham Post Office! The Woman the Run the front are Excellent With helping Customers get there package off and get stamps ECT... Can't ask for better Employees then the staff you have at the Stoneham Post Office! Thank you it's My Pleasure to come from Medford to do my business here!”
“The staff here are great. Any time I have had a question, they have been so helpful. Recently, Valter and the other person I talked with really went out of their way to solve a problem with a change of address. This has consistently been my experience during almost two decades of living and working in Salem. Thank you!”
“Made a passport appointment on their website. Very easy. We passed in all of our paperwork. Thorough review to ensure everything was in order. Turn around time was quick.”
“I had a great experience this morning. I was going to purchase tape and tape my package on the side, but the friendly staff told me to bring it to the checkout and helped me with it. Thank you! I will always come back here :)”
“This is a solid post office! The staff are always friendly and helpful, and they usually have a bin for drop-offs separate from the counter. There are lots of negative reviews, but I’ve never had a bad experience here.”
“Helped get my mail. I guess where I moved mail is only delivered to one side of street. Anyways the mail was getting delivered across the street for a bit before the error was caught. I appreciate the help.”
7:30AM - 5:30PM
655 Centre Street, Jamaica Plain
Post Offices
“I find the postal clerks here to be unfailingly, polite, courteous, and knowledgeable. The people that complain that they are slow should actually watch what they expect PO to do in terms of data entry and verification when mailing a package.”
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“The guys that work there are nice enough. Not any fault of the people who work there but the fact that they have to close sometimes for lunch tells me they have staffing problems which usps should address.”