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“Ok so why does this USPS have 3.8? I contribute with my 5 stars because It has the most wholesome workers. Heidi is the best and I am happy every time I need to go to this office because she is so helpful, kind and positive. I always leave with a smile.”
“Had to come in right before closing to drop off 4 large packages. Dawn and Patrick were so incredibly kind, patient, and helpful anyways! We truly appreciate their help and kindness. Would recommend!”
“Staff is very helpful and patient towards me every time I go even when I am doing something a little stupid that clearly suggests inexperience with the service and poor planning on my part”
“It feels a little strange to be reviewing the post office, but the East Boston branch has some of the friendliest and most helpful employees I've ever encountered at a post office. They know many of their customers and always offer my dog a biscuit.”
“I needed to send some books media rate, but I haven’t sent packages through USPS in a while and was unfamiliar and unsure about the process. The woman behind the counter was incredibly patient and helped me out in correctly addressing my package and finding a way to print my pre-paid label (FYI, no printer here but if you have a QR code from Click-N-Ship they can scan it and print the label themselves). They were also managing the line efficiently on a Friday afternoon close to closing and kept everything moving. All the packages I sent arrived in one piece. This is hands down the best experience I have ever had at any USPS location.
Editing to add: I came again to mail another package, and the same fantastic person helped me find the most affordable shipping option and was patient while I figured out my shipping address. I had tried to mail this same thing at FedEx the day before but couldn’t because I didn’t have my ID on me— so glad, because this was $5 cheaper for a faster and more convenient experience. I love this post office.”
1:30 - 4PM 9AM - 12PM
1179 Main St Ste 1, Wakefield
Post Offices
“The Post Office at 1179 Main St in Wakefield is honestly a little hidden gem. It’s only ever really busy a couple of weeks before and after Christmas, which makes most visits quick and easy. One of the regular staff members, a woman who works there often, is extremely friendly and does her job very well—always professional and efficient. I can confidently leave prepaid packages without worrying about needing a receipt or whether they’ll get scanned properly.
I almost hate to leave this review because I don’t want word to get out and have this place overrun with humans, but credit is due where it’s earned. Great service and a stress-free experience every time.”
“I had a missing package that I needed help locating, and Joe took the time to walk me through what might’ve happened with it and offer a solution. I really appreciate his customer service.”
“Had a positive experience last week with Rexxx.This gentlemen was nice, chill personality, informative, and brought ease to my anxiety felt morning. I had some very important documents to send off, and Rexxx explained everything I would need. Explained my price options, asked certain questions to give me his best opinion, but left the decision up to me.
The last thing you need in stressful situations is an employee that is just wired tight about everything and have no personality. Rexx has a great sense of humor and certainly made me laugh that morning.
Great experience and wouldn’t hesitate to get my business and mailing needs taking care of at this location.”
“One of the best USPS offices around. Hard workers with many years of knowledge and exceptional service. Yoy have questions you'll get answers and when you need help you will receive it”
“I use this post office often, both on weekdays and weekends, and it's an overall great experience! The postal workers are fast, efficient, and kind. There's rarely a line.”
7:30AM - 7PM
770 Massachusetts Ave, Cambridge
Post Offices
“By far the best post office I've used. We spoke with Esther in-person about our missing package and she was extremely kind and knowledgeable in helping us troubleshoot - explaining how usps works, all the possible failure points, who to contact in the event of each and how, etc. - in addition to personally checking in the back of the post office itself several times in case the package were there. They're also the only post office that I've been able to speak to on the phone (the only one that consistently answers) and they were kind and helpful then as well.”
9:30AM - 5PM
55 Spencer St, Lynn
Post Offices
“LIsa and Lisa -the best. Knowledgeable-fast- comedic as well as entertaining . Enjoyable experience every time I go there.No other branch compares. She is never out of line or disrespectable . She suffers fools and idiots with grace and aplomb.”
“The guy with the beard— I didn’t ask for his name unfortunately— was super nice and made sure to track my package as quickly as he could as I was wondering about the status and it delivered a couple of hours later!”
“Always Excellent Customer Service At the Stoneham Post Office! The Woman the Run the front are Excellent With helping Customers get there package off and get stamps ECT... Can't ask for better Employees then the staff you have at the Stoneham Post Office! Thank you it's My Pleasure to come from Medford to do my business here!”
“I rarely leave reviews, but this USPS store is the most reliable USPS I’ve ever been too. The Asian male staff (unfortunately I didn’t ask his name) welcomed me and helped me label my package. The process was very smooth. He even bowed after I said thank you.”
“I had a great experience at the Somerville USPS store. I sent important international documents, and Marcello was invaluable, professional, and kind. He explained everything clearly, double-checked the details and made the entire process smooth and stress-free. It’s rare to feel genuinely cared for at a post office, but that’s precisely how I felt here.
I wish the interior were more modern, but the quality of service more than made up for it.
Thanks again to Marcello and the team!”
“Best USPS experience ever! I approach the counter with only one person before me and Rocco saw my passport photo & forms and walked me through the whole process so fast I barely had time to think, and it was done! I have never felt such support at the post office! If you are close enough, and it’s convenient to go to this location over any of the others, I would highly recommend it!”
“Made a passport appointment on their website. Very easy. We passed in all of our paperwork. Thorough review to ensure everything was in order. Turn around time was quick.”
“I normally go to this one since it is close by. The staff there is always very polite and friendly. There is never a long wait in line. So you can be in and out very quickly.”
“Today I got my passport for the first time. Between the snow and going to the wrong location. I surely thought I was going to have to reschedule. However Bob was very helpful and made it happen. Thank you!”
9:30AM - 1PM 2 - 5PM
245 Maple St, Lynn
Post Offices
“The Staff at this location are 2 of the friendliest people I've ever encountered. I come in there with at least 30 priority envelopes to mail, each one having to be manually entered. It can be time-consuming and tedious. Kelly has helped me the last 2 times I've been in and the other woman (whose name has escaped me, sorry!) helped me during my first visit. Both have been so great, helpful and friendly. They get me in and out of there in record time and make my experience very pleasant. Heck, even the fellow customers I've encountered there are super friendly, too! It's nice to be helped by people that are happy to be helping! Great work, keep it up!”
“I had a great experience this morning. I was going to purchase tape and tape my package on the side, but the friendly staff told me to bring it to the checkout and helped me with it. Thank you! I will always come back here :)”
“Andrew is very nice and helpful and funny too! He answer questions clearly. There’s also an Asian woman who works with him (she’s often times in the back, and helps out if it gets too busy), she’s also very nice and helpful. This location has the most smiley + happy employees out of other post offices around Quincy. Love this location due to these reasons!”
7:30AM - 5:30PM
655 Centre St, Jamaica Plain
Post Offices
“Came in on a Saturday morning to ship a package internationally. There were many people in the post office waiting to do passport applications, and there was a long line of people since this resulted in some short staffing. Keith was very professional and positive, showing no signs of frustration and had a great attitude. He was extremely efficient when helping me, showing me what forms to fill out and still helping the customer behind me and keeping the line moving. I had a great experience and a great start to my day! Thank you Keith.”
“Dave opened up the doors at 8:00am sharp and was absolutely charming to every person in line. Great service, amazing speed but his attention to detail was very helpful!! Thank you Dave!!”
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“The guys that work there are nice enough. Not any fault of the people who work there but the fact that they have to close sometimes for lunch tells me they have staffing problems which usps should address.”