IM Wireless is a Verizon authorized retailer providing cellphone retail and customer service in Massachusetts, New Hampshire, and Maine. Staff are described as professional, knowledgeable, patient, helpful, and sweet. They steer customers in the right direction, help pick out phones and accessories, and apply screen protectors on the spot. Employees thoroughly explain everything, navigate small print, and look for deals and discounts. They ensure a good and comfortable experience, answer all questions, and help with transferring data, even staying after closing time to complete the service. The store is highly recommended for purchasing a new phone.
Needed a new phone, and Ravi steered me in the right direction. Ravi's professionalism, knowledge and patience was a breath of fresh air. Ravi is indeed a valuable asset to your store and should be treated as one...Thank You Ravi!!!!
July 2024
Ellie was amazing transferred all our phones and answered all questions.
June 2024
Dennis was super helpful. He helps you navigate all the small print and gets you as many discounts as possible while explaining every step and what you are ultimately getting
