“They almost always try to sell me a new plan to save me money when I go to pay my bill but im old, stubborn and hate change. Keep up the friendly service people.”
“The store representative not only solved our initial issue but solved other issues. Ultimately saving us a large chunk of money that we didn't need to spend. A very satisfying experience by Juvenal V”
“Went into dump my TracFone. Worked with Cassidy. He did a wonderful job! He was very patient with this old lady and made sure my new phone was working properly when I left.
The manager, Kim, was also very nice.
If you are wondering why I had contact with both, Verizon had an issue with me being me. She and Cassidy fixed it.
Very happy so far.
The next issue will be reception, but that's not the local store's concern.”
“After years of honorable service - my Google Pixel 2 was plucking at the last threads Lady Fate had woven for it. I wasn't sad at the passing of my Google Pixel 2, but relieved that the Russel Verizon store was near by. Ever more fortunate I would become, as the Representative of Verizon Ethan skillfully guided and assisted with the delicate process of reincarnating my Google Pixel 2 into a new - more lively vessel. I am eternally thankful for Ethan's expertise facilitating my position to give thanks from this new and more powerful incarnation that is the Google Pixel 6.”