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9AM - 2PM 2:30 - 5PM
2101 Bonisteel Blvd, Ann Arbor
Credit Unions
“I had stopped at the Pierpont location to check on an auto loan. Becki not only helped me that day but called to let me know that the rate would be changing soon. What wonderful, above and beyond service. She always goes out of her way to make sure everyone gets personal attention and is well served. Thank you Becki.”
“Very polite; usually no lines. I just don’t like it when the tellers ask me what I’m doing this weekend. Or when I ask for a roll of quarters, they say, “Laundry day?”. They are told to be personable, but this is over the line I feel.”
“Lisa Kania is the absolute epitome of the word ‘professional’. She is fully present in 1:1 meetings, highly skilled, and has a deep working knowledge about her area of expertise. Beyond that she is friendly and welcoming. I have worked with her on many occasions and have learned to respect both her judgements and counsel. She is always a valued resource for me at MECU.”
9AM - 5PM
340 E Huron St, Ann Arbor
Credit Unions
“I’ve been within credit union for about 3-4 years. Me and my husband met Luis Cintron in process of consolidating and plans to better our credit. Sense day one Luis has been there for us. Showing what outstanding customer service is really about. He’s always been so loyal and honest and always puts in 120 percent!!! We’re so greatful for UMCU and most importantly LUIS CINTRON!!! Thanks for all you do LUIS!!!!!”
“Danielle is awesome! She always makes my experience great. Although the banker who helped me today was given customer service incorrect information and I had to explain to her what the issue was from Danielle’s standpoint.This same banker said have a great day after the issue wasn’t resolved totally I told her I’ll try she then says try hard like who says that when someone seems frustrated about the issue already. The problem wasn’t resolved until Danielle took the issue into her own hands by going above and beyond for me. Also the issue was no fault of my own today the ATM was out of currency.”
“The staff was very friendly to me. They saw I had some handicap issues and was very willing to come to me rather than make me walk all around the branch. The were able to help me get my banking needs done very quickly. I have told all of my coworkers about this particular branch and their staff.”
“Meghan helped me setup and move my business accounts to DFCU. She was very patient and helpful in getting everything moved over. She has helped me in the past with personal accounts and auto loans. She is great to work with and would highly recommend!”
“I’ve been a member of U of M Credit Union for many years. Their branch customer service, online/phone support have always been superior to other major financial institutions. Kyle Phillips and rest of the team at the Burton, MI location work quickly and demonstrate expertise within the financial industry.
Thanks for your help Kyle!”
2:30 - 5:30PM 9AM - 2PM
1121 S University Ave, Ann Arbor
Credit Unions
“Great service at the Lake Trust Credit Union on Packard in Ann Arbor. Friendly knowledgeable staff. I appreciate your assistance! Thank you to Nichole and Payton!”
“The DFCU Briarwood Branch consistently provides exceptional service. The entire team is friendly and helpful, but I especially want to highlight Vice President Hannah Lohry. Hannah is a true professional—patient, knowledgeable, and genuinely invested in her clients. She goes above and beyond to ensure every issue is resolved effectively.”
9AM - 5:30PM
2621 Carpenter Rd, Ann Arbor
Credit Unions
“I want to recognize Sarah K. at the UMCU Carpenter Road branch for her exceptional service and genuinely compassionate care. Sarah is truly a phenomenal person. Her patience, her thoughtful words, and her sincere effort go far beyond what anyone could reasonably expect. She is the definition of outstanding customer service.
When I walked into the branch, I fully intended to close my account for a host of reasons. But Sarah took the time to listen to really listen. She valued my concerns, made me feel heard, and showed a level of empathy and professionalism that made a true difference. Because of her, I decided to stay with the credit union.
People like Sarah are rare. She is warm, attentive, knowledgeable, and truly invested in the people she serves. Her kindness and dedication deserve to be recognized at the highest level. UMCU is incredibly fortunate to have her representing the credit union with such grace, compassion, and excellence.
Please extend to her the recognition she genuinely deserves. She is, without a doubt, one of the brightest examples of what customer care should look like.”
“This is a great body shop. The car looks like nothing ever happened to it. Mr. Hawker and crew were polite, professional and prompt. The only hold up was trying to get a rear quarter panel for a car still in production. After they got the part, the car came out looking great.
I hope I never have to use them again; but if I have to, I can expect excellent service.”
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“My husband and I had such an outstanding experience with the branch manager Dasha - she is so kind and professional, explaining everything thoroughly and making sure all of our concerns and questions were answered!”