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“Great product and they have some great prices. Sale items were hard to so no to. Unfortunately I could not find the clearance golf shirts that fit. I will definitely go back”
“Chloe Morse was the greatest sales associate ever! She was extremely patient with me and helped me through the entire checkout process! I wish every associate was like her! 10/10 she made my experience wonderful!!”
“Store was clean organized. Have a lot of supplies on hand. The only thing I did not like was the fact I could not make a complete jogging outfit, because most of the pants were either too big or too small. They had a nice sale. Will be back.”
“The ladies who works there were so very helpful and patient! While I did make a purchase, I did end up returning my undergarments. The return went seamless, and I would definitely return if I needed help in that area again”
“I have been to many guess locations
This store has the best manager Ashley a great team leader that makes ur experience at guess so smooth, their website is not working anymore she is great in processing and helping customers remotely ❤ good luck everyone”
“Ivan shopping at Zumiez for years I've gone to so many different stores and by far and I'm talking from Jersey to Philadelphia Delaware and by far this is the best Zumiez place that I've ever been to because of their hospitality and how nice they are really awesome people that work You're definitely my favorite zoomy store
that is the Birch run Zumiez outlet is the best store that I've been to.”
“Wonderful store, the young lady that helped me was very informative about all the products in the store, I'm sorry I forgot her name but she did mention that she was Married for 18 years ??. Jeans are on sale, buy 1 pair get another pair Free.”
“Alyssa & Jeff went above and beyond with their customer service during my visit today. Alyssa called another store for a shirt that my boyfriend liked and had it placed on hold. Jeff was very nice at check out & signed me up for a loyalty program to save 15%! Thank you so much for your help!”
“OUTSTANDING SHOPPING EXPERIENCE AT TOMMY HILFIGER IN BIRCH RUN FROM THE MOMENT I WALKED IN I WAS WELCOMED BY THE STAFF WHO MAD ME FEEL RIGHT AT HOME THE STORE IS WELL ORGANIZEDMAKING IT EASY TO FIND EXACTLY WHATI WAS LOOKING FOR THE SELECTION OF CLOTHING IS IMPRESSIVE ADDITIONALLY THE STORE OFFERS GREAT DEALS AND PORMOTION”
“Girls that work here are the best they helped me get my 12 year old daughter with school clothes,it was a great help as a single father,so thanks girls with helping keeping my girl with the last style's”
“went in for last minute clothes shopping for a wedding with no clue what to wear.. ?
I asked the first employee I came across, Ellie, and she pointed me to a few different options. she was very friendly and knowledgeable. was a great experience at a store I was not familiar with.”
“I normally do not post comments. However, after needing some formal attire items in a hurry, and personally disliking shopping, I found the Store Manager, Jackie, to be exceptionally helpful, patient, kind, and also assisted me in finding the most cost-effective way to get what I needed. She is definitely a positive reflection of the company. My first time at BB and definitely not my last.”
“I tried to get my balance on an old Michael Kors’ gift card through the website and the phone number listed on the back of the card . The website gave me an error message and the phone number kept hanging up on me. I took my card to the Michael Kors in Birch Run, MI to try and see if they could find my balance at the store . Ann tried to get the balance on my card, but was unable to get the balance either. She took my contact information and made a call to get my card balance. She mailed me a new gift card since I wasn’t in the area anymore. I was thoroughly impressed with the customer service I received. Instead of just giving me a number to call Ann made the call and got me a new card. Thanks again!”
“The Best Store Experience Ever! ( and we did not even visit the store)
I want to give a special shoutout to the store manager at the Birch Run Polo Outlet (I believe her name is Lauren, but I could be mistaken). Her outstanding service turned a frustrating situation into a truly memorable experience.
Here’s what happened:
A couple of days ago, my husband purchased a jacket from the Polo outlet store at Chicago Premium Outlets in Aurora. Since it wasn’t in stock, the staff placed an order from another store. Unfortunately, the jacket arrived damaged—with holes and a security tag still attached. We returned to the Aurora store to resolve the issue, and they placed another order, only for it to be canceled by the other store.
What followed was a nightmare of back-and-forth calls between stores. The Aurora store told us the refund could only be processed by the other store, while the other store claimed it was Aurora’s responsibility. Weeks passed, and we were stuck without a refund or a replacement jacket.
That’s when we reached out to the Birch Run store in Michigan. The store manager went above and beyond to resolve the issue. Not only did she arrange for a new jacket to be sent with expedited shipping (at no additional cost), but she also included a thoughtful apology and a gift for a mistake that wasn’t even theirs.
After weeks of frustration, the Birch Run team restored our trust in the brand with their exceptional service and customer care.
Thank you to the Birch Run staff for giving us an experience that makes us want to shop with Ralph Lauren again. Your dedication to service recovery is truly commendable.”
“Very clean, large Navy outlet store with a huge selection of clothing. A little overpriced but if you find a sale it can be a good buy. Definitely worth visiting and highly recommended.”
“The employees were super nice and one sweet lady showed me a pair of boots I bought. But sadly have to return them, because they're not working out after all.”
“Love this store. Found a few pairs of jeans that were exactly what I was looking for. Selection is pretty good here. Prices were rock bottom for a brand name store. Definitely highly recommended this store.”
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“I needed a tux for a wedding last-minute purchase. I called so many places. No one wanted to help me because it was a last-minute thing then I called bridal by Pipper and they helped me out so quickly. The girls are amazing. I highly recommend this place.”