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“Katie was extremely helpful and patient. I asked for full assistance and she delivered with a smile on her face and multiple helpful suggestions. I left the store with exactly what I needed thanks to her!”
“Store was clean organized. Have a lot of supplies on hand. The only thing I did not like was the fact I could not make a complete jogging outfit, because most of the pants were either too big or too small. They had a nice sale. Will be back.”
“Magnificent staff! I thought I knew my size and confidently ordered clothing that the website said was final sale. Turned out I was smaller than I thought and the clothes didn't fit. Before I could even start to cry every one reassured me that it was okay, processed the return, and helped me figure out what my size actually was and reorder. I felt so good by the end I actually picked out an extra outfit from the ones I tried on in-store to gauge my size with and bought that too. No pressure from anyone to buy anything, which made the whole experience that much better. I've always loved Torrid clothing, and the quality is still as good as I remember.”
“Wonderful store, the young lady that helped me was very informative about all the products in the store, I'm sorry I forgot her name but she did mention that she was Married for 18 years ??. Jeans are on sale, buy 1 pair get another pair Free.”
“Alyssa & Jeff went above and beyond with their customer service during my visit today. Alyssa called another store for a shirt that my boyfriend liked and had it placed on hold. Jeff was very nice at check out & signed me up for a loyalty program to save 15%! Thank you so much for your help!”
“OUTSTANDING SHOPPING EXPERIENCE AT TOMMY HILFIGER IN BIRCH RUN FROM THE MOMENT I WALKED IN I WAS WELCOMED BY THE STAFF WHO MAD ME FEEL RIGHT AT HOME THE STORE IS WELL ORGANIZEDMAKING IT EASY TO FIND EXACTLY WHATI WAS LOOKING FOR THE SELECTION OF CLOTHING IS IMPRESSIVE ADDITIONALLY THE STORE OFFERS GREAT DEALS AND PORMOTION”
“I went here two days in a row while my family and I were town for the holidays and each time we were greeted and treated with such kindness from the employees! Melissa was so kind and helpful and went above and beyond to help me with my shopping experience! Highly recommend this shop for the clothing and kindness from the employees. My family and I will definitely be back next time we are in town!”
“went in for last minute clothes shopping for a wedding with no clue what to wear.. ?
I asked the first employee I came across, Ellie, and she pointed me to a few different options. she was very friendly and knowledgeable. was a great experience at a store I was not familiar with.”
“Myself and 5 other female family members have been coming to the outlets at Birch Run for years! Kate Spade is a store we usually always stop in at. A couple years ago we had pleasure of being helped by Hope Daher. She was SO MUCH FUN!!! She made out visit in the store one to never forget! I think we all walked out of there with a purse/wallet combo! Every time we get to the outlets we always make sure to stop at Kate Spade ..if nothing else just to see Hope! She truly is a gem!”
“I needed some new clothes for a job so I checked this store out today. AMAZING SALES!!!! I got 2 pairs of pants and 2 sweaters for $70 VERY good quality. The lady working today was so sweet and helped me pick out my 2 shirts to match the pants I got. She went out of her way and picked out a whole bunch of shirts for me. Will definitely be back and recommending this store!!”
“I tried to get my balance on an old Michael Kors’ gift card through the website and the phone number listed on the back of the card . The website gave me an error message and the phone number kept hanging up on me. I took my card to the Michael Kors in Birch Run, MI to try and see if they could find my balance at the store . Ann tried to get the balance on my card, but was unable to get the balance either. She took my contact information and made a call to get my card balance. She mailed me a new gift card since I wasn’t in the area anymore. I was thoroughly impressed with the customer service I received. Instead of just giving me a number to call Ann made the call and got me a new card. Thanks again!”
“Very clean, large Navy outlet store with a huge selection of clothing. A little overpriced but if you find a sale it can be a good buy. Definitely worth visiting and highly recommended.”
“I took my daughter here not knowing what I am doing and my daughter not having experience in this area either. The staff were absolutely amazing, they helped find the right size, were extremely patient and helped to teach us about sizing and different types of bras. She picked out two of her first "real" bras and the Aerie staff made the process smooth and amazing. The staff treated her so kindly and she walked out feeling so much better as this was something that she was anxious about. Thank you Aerie staff for making this experience so easy for both of us. This dad greatly appreciated what you do and for the kindness you shows us both.”
“The Best Store Experience Ever! ( and we did not even visit the store)
I want to give a special shoutout to the store manager at the Birch Run Polo Outlet (I believe her name is Lauren, but I could be mistaken). Her outstanding service turned a frustrating situation into a truly memorable experience.
Here’s what happened:
A couple of days ago, my husband purchased a jacket from the Polo outlet store at Chicago Premium Outlets in Aurora. Since it wasn’t in stock, the staff placed an order from another store. Unfortunately, the jacket arrived damaged—with holes and a security tag still attached. We returned to the Aurora store to resolve the issue, and they placed another order, only for it to be canceled by the other store.
What followed was a nightmare of back-and-forth calls between stores. The Aurora store told us the refund could only be processed by the other store, while the other store claimed it was Aurora’s responsibility. Weeks passed, and we were stuck without a refund or a replacement jacket.
That’s when we reached out to the Birch Run store in Michigan. The store manager went above and beyond to resolve the issue. Not only did she arrange for a new jacket to be sent with expedited shipping (at no additional cost), but she also included a thoughtful apology and a gift for a mistake that wasn’t even theirs.
After weeks of frustration, the Birch Run team restored our trust in the brand with their exceptional service and customer care.
Thank you to the Birch Run staff for giving us an experience that makes us want to shop with Ralph Lauren again. Your dedication to service recovery is truly commendable.”
“I normally do not post comments. However, after needing some formal attire items in a hurry, and personally disliking shopping, I found the Store Manager, Jackie, to be exceptionally helpful, patient, kind, and also assisted me in finding the most cost-effective way to get what I needed. She is definitely a positive reflection of the company. My first time at BB and definitely not my last.”
“This is my favorite store at the Outlets-I love the fashions-continuously updated and the staff are amazing-so easy to work with! The quality at the outlet is superior to other outlets and I always find items I like and that add to my other purchases.”
“I love the Loft Outlet! 95% of my cloths are from the Loft and Ann Taylor. Keep your eyes open on their clearance. Today they had an additional 60% off it. Found a couple super cute dresses and some great short sleeve shirts! Score ?”
“Love this store. Found a few pairs of jeans that were exactly what I was looking for. Selection is pretty good here. Prices were rock bottom for a brand name store. Definitely highly recommended this store.”
“I went in the store very discouraged about my bra sizing experience at soma who immediately turned me away. Karen welcomed me with open arms sized me the correct way! Helped picked out what I needed. She seen the tears in my eyes as I was so relieved that I was finally getting something I really needed. Karen had the most compassion and offered me a hug. I walked out with confidence and a smile. Thank you so much for the best experience I've ever had.”
“I was there 3 weeks ago and pick up 2 hats to add to my Man Cave..That day my first time coming into the store,I was awesome struck amount of merchandise you guys had..As a Canadian I'm definitely coming back..10 Plus Stars??”
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“Chloe Morse was the greatest sales associate ever! She was extremely patient with me and helped me through the entire checkout process! I wish every associate was like her! 10/10 she made my experience wonderful!!”