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“I can’t say enough great things about Rachel, the branch manager in Birmingham. She is the definition of professionalism, extremely knowledgeable, responsive, and always going above and beyond to provide outstanding customer service. I regularly refer both clients and employees to her, and she consistently exceeds expectations. Whether it’s helping someone open a new account or walking them through financial options, Rachel makes the experience seamless and enjoyable. She even offers great incentives that make switching or opening an account a no-brainer. Call her today, you’ll see exactly why she’s earned my trust and continued referrals.”
“My wife and I worked with Tom Johnson, a real knowledgeable and professional Mortgage Loan Officer. The Bank has the lowest rates available for new home purchases and an exceptional, service oriented professional to help make the process easy.”
“DFCU has been a great partner in my financial world. From discounts on Insurance and Mortgages with low closing costs and good interest rates. And the annual cash back award has been fantastic. I have been a member since the 1970's”
“I stopped here at the ATM, and it's pretty nice that they have the tap option. Not like some other Huntington ATM that they don't have that option. It's on a very busy crossroads, but I didn't have a hard time getting out. But probably during the busy hours it will be hard to get out.”
“I went to this branch to have some documents notarized for my elderly mother. I went in, asked for the notary, then went to the car to get my mother. Jessie was the notary. She actually came out to the car and notarized the documents for my mother there, saving her the difficulty of getting out of the car and going into the bank!!!
You nailed it, Jessie! Awesome customer service!”
“After years of pondering pulling away from Chase Bank, this past year we finally made the change to Bank of Ann Arbor. This team is phenomenal! Dan Gilbert and Celeste Fletcher have been wonderful to work with. They are both so kind and especially responsive. If you're on the fence with a bank that's not worth your business... get off! Bank of Ann Arbor is where you want to go.”
“I've always loved my bank but now I'm highly disappointed that they're closed on Saturdays plus they no longer stay open until 6pm on Fridays. I literally work the same hours they operate and I have no chance to ever get to the bank now.”
“I hate banking, but this branch lessens my hatred just a little bit. I don't do anything special. Just make change, cash checks, etc., but somehow it goes by much more quickly in this branch rather than most. Liz is well worth the and a great conversationalist if it's a dreary day and you need a little boost.”
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“If you haven't stopped in the First Merchants Bank branch at Chesterfield and Maple, you should stop by.
Wes Jenkins, the manager, has created what reminds me of how banks operated before impersonal mega-banks started gobbling up our community banks. Wes and his team actually treated their clients like they were glad to see them and help them. Meg, a banker, has been helping me with my business account and personal accounts for years. She is always smiling, always helping, and just a joy to work with. Juliane, Dee, and Naji all know me by name and are just as willing to help when Wes or Meg aren't available.
I’ve built a great working relationship with this bank. If you are looking for a local customer-oriented place to bank, try them. I am glad I did. It's nice to know that there are still real bankers around who want to help me, not just their bottom line.”