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“Mary, Kathy (Cathy?), and Connor were so awesome, sooooo helpful, I had 24 packages to bring in by myself and the ladies jumped to help me ? And they scanned everything so fast, they run a tight ship here! Awesome crew :) A+++++++”
“Best UPS store! Staff is amazing and Tim is so helpful and knowledgeable. He is always willing to help and always has a smile on his face!
Love this place!”
8:30AM - 5PM
755 W Big Beaver Rd Suite 2020, Troy
Mailbox Centers
“⭐⭐⭐⭐⭐
Intelligent Office– Troy
Fantastic place for office or virtual office needs! Renee, the office manager, is outstanding—professional, friendly, and always helpful. The team answers calls promptly and makes a great impression. Highly recommend Imperial Offices in Troy!”
“I have been using AmeriCenter of Bloomfield for the last 4 years, however, the firm I am at has been using it much longer! Alycia and Allison are always super helpful and friendly. They are always willing to witness/notarize our documents at signing appointments, help out with reprinting documents while being off-site and assist with any technology problems that we may be having. It's always a pleasure visiting AmeriCenters when I know the service will be excellent.”
“I have been dropping off my packages here for a long time and am always left with a smile on my face! They do an amazing job and would highly recommend them to anyone nearby!”
“I came into UPS feeling a bit overwhelmed and in a rush, with no clear idea of what I actually needed. Blake stepped in and completely turned the experience around. He was incredibly polite, kind, and patient, taking the time to guide me through everything without making me feel rushed or uncomfortable. His professionalism was truly unmatched, and he made what could have been a stressful situation smooth and easy. Excellent customer service thank you, Blake!”
“I really love the young folks who work here. I’m very impressed.
I once was behind a fella who had to ship a makeup bag abroad to a visitor who recently left it behind. The ups associate explained that it all needed to be recorded and it will take a while. He started getting frustrated.
I work in shipping and receiving and was gearing up to explain to the guy that it’s not her call… and it’s probably not even UPS’s call. If he wants to yell at someone, yell a customs, and btw, good luck with that!
The associate stuck to her guns but diffused the situation and never suggested it’d be done any sooner than possible.
Very poised and sophisticated workers in this store.
I should have gotten her name, but I’ve never been treated in anyway there, that wasn’t professional and kind.
AMAZON RETURN NOTE:
I’ve never been judged for multiple Amazon returns. PLUS: Whenever I’ve brought in a return and there’s no line, they’ve always motioned me to the counter to do it for me. If you’re not comfortable using the self-serve station, wait for an associate to help if there’s a line. No problem. No drama.
I love my drivers too. My supervisor and I always try to drop what we’re doing and unload them asap. For this reason our driver does everything he can to accommodate us. That’s very valuable to us as delays really screw up the workflow. Treat your ups people like gold and they’ll return the favor.”
“Always a fantastic experience at The AmeriCenter building in Troy thanks to Suzanne and Ashley! They are incredibly professional, friendly, and efficient. From the moment I walk in, they greet me warmly and ensure everything runs smoothly during my visit. I highly recommend their services and am grateful for their excellent customer care!”
“They are always so, so helpful. They're quick, and always smiling and welcoming. I feel like I'm a train wreck every time I go, but my visits are always seamless. I'm grateful that my local UPS is so awesome.”
“I had a great experience at The UPS Store. The store was very clean, and the staff was friendly, patient, and provided excellent customer service. Aniyah and Ryan both went out of their way to make sure all of my returns were processed properly and made the entire experience quick and stress-free. Highly recommend this location!”
“? ??we can all show a little more empathy to one another??Ty all for being attentive, considerate, and right now a smile is a commodity. A safe and prosperous NEW YEAR TOO ALL???”
8:30AM - 7PM
3334 Rochester Rd, Troy
Mailbox Centers
“Hello, thank you for offering such great service, friendliness and support. I came in to ship out a laptop that I sold and I did not know how I could securely package it without causing damage to it the representative Sam assisted me very well thank you. Will be visiting in the near future.”
“Recently won/bought a small fragile painting (over 100 years old) in a DuMochelles auction. The auction house provided a link to Pak Mail and my experience could not have been more positive. Leonardo & Bob communicated the quote & timing expectations. And the painting package arrived well-packed and beautifully/safely intact!Very recommended!”
“I love this location and I can see why it is busy at times. The customer service is great Mory, Tayler and Dorian! Everyone is always so willing to help and they are so knowledgeable ☺️”
“This particular store ROCKS! People are in and out very fast. I had to fax a 5 page correspondence to my insurance company and was able to get that done also. Others in line were mentioning how fast this store is also. 14 and John R”
“Visiting UPS stores I know the lines can be out the door. Today's experience surprised me and I was in and out within 3 minutes. The staff was very friendly and I could see they were busy with all the packing of things to go out via UPS or other retail services that allow returns.”
“Quick and polite service. I really appreciate they were open until 4pm on a Sunday. They were pretty busy with Amazon returns, but the line moved well. One of the employees was a trooper trying to help a customer roll up a mattress to fit in a box. Watching that was 5 stars by itself. Would definitely recommend this place and would use again. Parking is between the store and the gas station next to it.”
“My favorite UPS store for returns, they assist with packaging and dont haggle you about not having your own tape for package returns! In and out quickly most of the time!”
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“THE UPS STORE ON WOODWARD AVENUE IN BIRMINGHAM IS A TOP NOTCH STORE... THE STAFF IS FRIENDLY, HELPFUL, VERY KNOWLEDGEABLE AND EXTREMELY PROFESSIONAL ! I HIGHLY RECOMMEND THIS STORE AND ITS ASSOCIATES ! FIVE STARS ALL THE WAY ….”