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“Had a really good experience at this UPS Store! Neil helped me get my 2x2 photo done and he was super helpful and patient. The whole process was quick and easy. Definitely appreciate the great service!”
“Outstanding Teamwork and Service!
Whenever I visit this UPS Store, I’m always impressed by how helpful, friendly, and caring the entire team is. The staff shows excellent teamwork—each person is quick to step in and assist whenever needed. I’ve brought in important documents to be printed, and every time I’ve received outstanding service. In particular, Tyler consistently goes above and beyond, and I truly appreciate his expertise. This location is by far the best!”
“Absolutely THE BEST! Always friendly, helpful, I actually look forward to going there because they make my day better. They still understand customer service! Nice work! Thanks for all you do!”
“It was my first time coming to this location and the tall young man named moe at this ups store did a fantastic job. He actually walked me through all the tech steps for my Amazon return which shocked me because at other ups stores they don’t care about that and just shoo me away. Even when I was waiting in line he was super helpful and professional, I was really impressed!”
“Fadi and Jamie were awesome to work with. Very friendly, professional, and a quick turnaround. They printed a beautiful sign for a charity I work with, and it turned out perfect. Highly recommend!”
“I stopped by this store a couple weeks ago to ship a large rug and ceramic art pieces to NY. Jason was super helpful at suggesting the most economical way to ship each item and repacked the items so that they arrived in perfect condition. Excellent customer service! He clearly cares about doing the job right. Thank you.”
“I just want to say that there are still good people in this world!! To the owner Greg! Thank you so very much for your kindness you showed me today!! I will never forget it!”
“Normally great here but a man, I think a manger/owner wasn’t familiar with how the return looks when Amazon loads it in an Apple Wallet, he said it wasn’t a UPS return and just walked away. Someone else was nice and helped us.
Earlier review:
Everyone is pleasant and helpful with no issues!”
“Had a wonderful experience here. My phone was messing up and I couldn't find what I needed to to return things. Shahel really took care of me and I appreciate it very much.”
“I have been coming here for years and I have never had any issue with this location! great people, very friendly and always down to help you with your needs...Good job guys keep up the good work!!”
“I had an excellent experience at this UPS store and would strongly advise to a friend. Landon provided great customer service and was a tremendous help in getting my package returned.”
“Everyone at this location is always professional, efficient, and friendly; no exception. It’s actually fun to stop by this store. We are grateful to have them in our neighborhood!!”
“Today, I experienced uplifting customer service from Lori. Her assistance not only helped me purchase the paper I needed to complete my project but also guided me in packing it the right way. What a fantastic way to start the day!”
“I drop off all my packages here and love the ease and convenience of what they offer. Stefon is the absolute best behind the counter quickly solving all problems and doing it with an amazing attitude and personality!”
“I visited this place for a drop off and Mr.Jeff was really friendly, helpful & loved to do his job. I left one of my personal item while I was there & Mr.Jeff reached out and informed me that I left it there. He also waited until I came back to pick it up even though it was closing time. That gesture shows how wonderful and kind Mr.Jeff was. Always grateful :-)”
“I’m in the store daily around 6pm to drop off my packages for my home business. They always greet with a smile and are fast to help. They are knowledgable about their services and efficient when working with customers (even when the customers don’t always know what they need/want). The store is newly renovated which gives it a wide open feel that matches other UPS stores. I love that they accept not only UPS but also USPS packages!”
“Honestly every time we use Pack & Ship Plus it's brilliant service! Ryan is so professional, help, and always makes it easy (even when shipping internationally).”
“I've been using this location for well over three years. Everyone I've interacted with at the front counter is nice, answers all my questions and provides receipts for drop offs when the self-service kiosk is out of paper. I use the kiosk to scan prepaid package labels and leave my scanned boxes at the front desk. They do have a prepaid package bin, but if your boxes are larger, it's best to leave them at the shipping station desk to avoid filling up the bin prematurely. I use this location weekly and will continue to do so.”
“Had a wonderful experience at this location. The staff is very helpful, especially Duaune. Their help and patience and attitude in getting the customer‘s work done are very positive.”
“If you simply need to drop off a prepaid/pre-labeled UPS package and have a prescription to pick up or some other CVS items, this is definitely convenient.
Very easy, very fast. And as stated if have to stop here anyway, saves you an extra stop at UPS.
Although I have not done so, but my understanding is you can have UPS drop off packages for you here for little extra security, instead of leaving on a porch.”
“I was greeted almost instantly when I walked in the door with friendly faces. I had a drop off and without being asked the woman came and helped me use the kiosk. I didn’t even see those when I walked in.
This review has taken longer than my time in the store. This was by far the fastest and friendliest FedEx visit. The woman who greeted me was a genuinely kind person and funny!”
“I came into town and needed 20, One sheet Obituary (with picture), I not only received quick printing I received the expert knowledge on best size Picture this helped because it would have been difficult to find a larger frame in time for the funeral service. Oh i didn't tell you that this was 9am the service was at 2pm and it was a beautiful service.thank you”
“Sometimes very crowded but line moves fast. Work is done right. Employees work very hard but seem to really like their job. I don't like crowds but I always return because of workers who care.”
“Shout out to the team in FedEx in Auburn Hills: Eva, Desia and Mr . Billy. They worked on my project and it was done as promised ( 2 hrs) . I drove to this location because the UPS store White Lake couldn't fulfill my request in the time I needed it. Next stop was the FedEx in White lake. And the manager recommended that I go to the Auburn Hills location because its a bigger . ( Since his is a smaller branch , my project would have been a send out) FedEx printed 250 save the date cards on 3x 5 business cards. Thank you!”
“Rahim was extremely professional and is a great credit to FedEx. I would recommend this branch for as long as he is employed here. I needed to send a package, had a discount code incorrect, and he helped me find what I was looking for. While attending to my shipment, he was courteous to other customers entering the store by acknowledging their presence with a pleasant greeting. He was diligent and knowledgeable in his duties and displayed confidence and professionalism at all times.”
“Ever have "one of those day" where everything goes wrong? I was running errands and hitting snags at every stop. My last stop was at FedEx. According to Levi's, the jeans I was returning required nothing but a quick scan. Yet, when I arrived TERESE, the polite associate said the return required the poly bag they were shipped in. I could buy a poly bag, but the Levi's return was free and I only lived a mile away, so I told the associate I would go home and retrieve it. She apologized and I proceeded to leave the store. As I was about to exit the store, she caught me and said I didn't need a poly bag after all! (As soon as I left, she looked into the matter and discovered the instructions I got from Levi's were correct) FedEx, you have a stellar associate in TERESE. I hope she is recognized for her OUTSTANDING customer service!”
“I needed a workbook binding cut and spiral bound. I had to come to this location because another location could/would not do it. Levi was great.
Minus 1 star bc they've started a $2.50 surcharge/tip for any counter order.”
“I would like to publicly acknowledge Lisa who with professional support and patience assisted me this morning. I was very frustrated while attempting to fax documents. After she completed assisting another customer then came Lisa with her calming voice and made my day! God bless you for aiding this Senior Citizen! Thank you Lisa!!!”
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“Outstanding location with a strong customer focus. My daughter and I came to the UPS store on Square Lake Rd. and Telegraph to return a cart to Amazon. To ship it back, required disassembling the entire unit. A member of the team helped me in the disassembly when a few pieces became very challenging. I want to thank Raphael for his help. You’re amazing. Thank you.”