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“Had a really good experience at this UPS Store! Neil helped me get my 2x2 photo done and he was super helpful and patient. The whole process was quick and easy. Definitely appreciate the great service!”
“Outstanding location with a strong customer focus. My daughter and I came to the UPS store on Square Lake Rd. and Telegraph to return a cart to Amazon. To ship it back, required disassembling the entire unit. A member of the team helped me in the disassembly when a few pieces became very challenging. I want to thank Raphael for his help. You’re amazing. Thank you.”
“Absolutely THE BEST! Always friendly, helpful, I actually look forward to going there because they make my day better. They still understand customer service! Nice work! Thanks for all you do!”
“Outstanding Teamwork and Service!
Whenever I visit this UPS Store, I’m always impressed by how helpful, friendly, and caring the entire team is. The staff shows excellent teamwork—each person is quick to step in and assist whenever needed. I’ve brought in important documents to be printed, and every time I’ve received outstanding service. In particular, Tyler consistently goes above and beyond, and I truly appreciate his expertise. This location is by far the best!”
“Fadi and Jamie were awesome to work with. Very friendly, professional, and a quick turnaround. They printed a beautiful sign for a charity I work with, and it turned out perfect. Highly recommend!”
“I stopped by this store a couple weeks ago to ship a large rug and ceramic art pieces to NY. Jason was super helpful at suggesting the most economical way to ship each item and repacked the items so that they arrived in perfect condition. Excellent customer service! He clearly cares about doing the job right. Thank you.”
“It was my first time coming to this location and the tall young man named moe at this ups store did a fantastic job. He actually walked me through all the tech steps for my Amazon return which shocked me because at other ups stores they don’t care about that and just shoo me away. Even when I was waiting in line he was super helpful and professional, I was really impressed!”
“I just want to say that there are still good people in this world!! To the owner Greg! Thank you so very much for your kindness you showed me today!! I will never forget it!”
“Normally great here but a man, I think a manger/owner wasn’t familiar with how the return looks when Amazon loads it in an Apple Wallet, he said it wasn’t a UPS return and just walked away. Someone else was nice and helped us.
Earlier review:
Everyone is pleasant and helpful with no issues!”
“I have been dropping off my packages here for a long time and am always left with a smile on my face! They do an amazing job and would highly recommend them to anyone nearby!”
“I have been coming here for years and I have never had any issue with this location! great people, very friendly and always down to help you with your needs...Good job guys keep up the good work!!”
“I had an excellent experience at this UPS store and would strongly advise to a friend. Landon provided great customer service and was a tremendous help in getting my package returned.”
“Everyone at this location is always professional, efficient, and friendly; no exception. It’s actually fun to stop by this store. We are grateful to have them in our neighborhood!!”
“Shout out to Nathan great PR skills and so very kind to me. This location has hands down the best and most knowledgeable staff I have found.. As senior I am always treated with respect and kindness from all staff.. Great job everyone..Thank you so much”
“Mike at Pak Mail was outstanding! I shipped my Mother's china to California. It arrived in perfect shape, and I can't believe how well packed it was. Initially the price seemed high, but after I saw the care that was taken with such a precious item, it was worth every penny. Thank you Mike!!! Karen”
“Honestly every time we use Pack & Ship Plus it's brilliant service! Ryan is so professional, help, and always makes it easy (even when shipping internationally).”
“If you simply need to drop off a prepaid/pre-labeled UPS package and have a prescription to pick up or some other CVS items, this is definitely convenient.
Very easy, very fast. And as stated if have to stop here anyway, saves you an extra stop at UPS.
Although I have not done so, but my understanding is you can have UPS drop off packages for you here for little extra security, instead of leaving on a porch.”
“I had to pick up a package due to deliveries being canceled because of bad weather. I was going out of town at 4:00am the next morning.UPS was wonderful and did everything to find my package. I loved that everyone wanted me to get my package and made sure that I received it .? Thank you”
“Today, I experienced uplifting customer service from Lori. Her assistance not only helped me purchase the paper I needed to complete my project but also guided me in packing it the right way. What a fantastic way to start the day!”
“I visited this place for a drop off and Mr.Jeff was really friendly, helpful & loved to do his job. I left one of my personal item while I was there & Mr.Jeff reached out and informed me that I left it there. He also waited until I came back to pick it up even though it was closing time. That gesture shows how wonderful and kind Mr.Jeff was. Always grateful :-)”
“I came into town and needed 20, One sheet Obituary (with picture), I not only received quick printing I received the expert knowledge on best size Picture this helped because it would have been difficult to find a larger frame in time for the funeral service. Oh i didn't tell you that this was 9am the service was at 2pm and it was a beautiful service.thank you”
“Had a wonderful experience at this location. The staff is very helpful, especially Duaune. Their help and patience and attitude in getting the customer‘s work done are very positive.”
“I've been using this location for well over three years. Everyone I've interacted with at the front counter is nice, answers all my questions and provides receipts for drop offs when the self-service kiosk is out of paper. I use the kiosk to scan prepaid package labels and leave my scanned boxes at the front desk. They do have a prepaid package bin, but if your boxes are larger, it's best to leave them at the shipping station desk to avoid filling up the bin prematurely. I use this location weekly and will continue to do so.”
“Sometimes very crowded but line moves fast. Work is done right. Employees work very hard but seem to really like their job. I don't like crowds but I always return because of workers who care.”
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“I had 13 Amazon items that I needed to return, and Bill was so helpful, kind and patient with my searching through my phone for each return label!!! It was so efficient and I appreciated Bill's professionalism and assistance.”