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“The woman who was working was very polite, professional, accepting of myclient i had with me. She likes to organize and make sure things are perfect. The woman was great and told her thank you when she was done. Sorry I didn't get her name. It was on 7/23/26 around 10am”
“I’ve used this UPS location frequently since moving to the Royal Oak area, largely for return drop offs but for notary and printing services as well. The staff are always helpful and manage to get people through pretty quickly, even when the lines get long. Assistant manager Tyler has been super helpful with a handful of printing projects I’ve had lately. I very much appreciate the consistent quick and good service at this location!”
“I go here often bc … ya know Amazon n such but every time they are always so friendly, you can tell they are all buds just having a good day. Always good vibes there, good people”
“FASTSIGNS in Auburn Hills does a truly fantastic job. I have used them twice now, and both times they have knocked it out of the park, both in customer service, and in the quality of their products. Mark and Jason were incredibly helpful in working with our organization to troubleshoot our banner project, made sure everything was perfect, and got it done overnight. I highly recommend them and will continue to utilize their services in the future !”
“Love dropping off packages here! Quick and easy to drop off USPS, UPS, and FedEx packages all at one store. Online returns with labels are also accepted, which saves a lot of time and hassle. Plenty of parking and the store is clean. The staff is friendly, efficient and knowledgeable. They also sell boxes, packaging supplies and stamps.”
“I really love the young folks who work here. I’m very impressed.
I once was behind a fella who had to ship a makeup bag abroad to a visitor who recently left it behind. The ups associate explained that it all needed to be recorded and it will take a while. He started getting frustrated.
I work in shipping and receiving and was gearing up to explain to the guy that it’s not her call… and it’s probably not even UPS’s call. If he wants to yell at someone, yell a customs, and btw, good luck with that!
The associate stuck to her guns but diffused the situation and never suggested it’d be done any sooner than possible.
Very poised and sophisticated workers in this store.
I should have gotten her name, but I’ve never been treated in anyway there, that wasn’t professional and kind.
AMAZON RETURN NOTE:
I’ve never been judged for multiple Amazon returns. PLUS: Whenever I’ve brought in a return and there’s no line, they’ve always motioned me to the counter to do it for me. If you’re not comfortable using the self-serve station, wait for an associate to help if there’s a line. No problem. No drama.
I love my drivers too. My supervisor and I always try to drop what we’re doing and unload them asap. For this reason our driver does everything he can to accommodate us. That’s very valuable to us as delays really screw up the workflow. Treat your ups people like gold and they’ll return the favor.”
“Very knowledgeable always friendly expertise service alway address you when you come through the door remember you by name or your mail box# always assist you with packages if you need it, very very helpful. This UPS Store has the best service.”
“They are always so, so helpful. They're quick, and always smiling and welcoming. I feel like I'm a train wreck every time I go, but my visits are always seamless. I'm grateful that my local UPS is so awesome.”
“Joy is so kind and sweet and she went above and beyond to make sure all of my needs were taken care of. Even when it was really busy, she maintained such a positive and helpful attitude.”
“The store was busy but the staff was friendly and efficient. Tara took time to complete my complicated order. It was great to have somebody else struggle with the copy machine.”
“I came into UPS feeling a bit overwhelmed and in a rush, with no clear idea of what I actually needed. Blake stepped in and completely turned the experience around. He was incredibly polite, kind, and patient, taking the time to guide me through everything without making me feel rushed or uncomfortable. His professionalism was truly unmatched, and he made what could have been a stressful situation smooth and easy. Excellent customer service thank you, Blake!”
“I have been dropping off my packages here for a long time and am always left with a smile on my face! They do an amazing job and would highly recommend them to anyone nearby!”
“I really needed to get a fax response to the IRS for the nonprofit I am associated with. Joe was very helpful and able to get the long fax through, solving my problem. I had tried at another UPS Store near my home, but the fax machine there did not seem to be fast enough to get the job through. I went to a FedEx store and an Office Depot near me and both were much more expensive, plus I had to figure out how their machines worked and try (unsuccessfully) to do it myself. Best result and service at this business!”
“Honestly every time we use Pack & Ship Plus it's brilliant service! Ryan is so professional, help, and always makes it easy (even when shipping internationally).”
“Just had the best interaction with the employees of this location. I had a medication that needs to be overnight shipped due to temperature affecting the safety and effectiveness of it. It got lost in Memphis TN for awhile and was nearing the date of loss by end of day Saturday (today). It finally entered this location and we talked to the man at the front desk and he was very kind and told us he would find people to go in the back and look for it so I didn't have to wait until Monday for a medication that would be unsafe by then. He was able to get Sheree and Bruce to look and they found it before close. I am forever grateful to all of them! Thank you for the excellent customer service. If their boss sees this, they all deserve a raise!”
“If you simply need to drop off a prepaid/pre-labeled UPS package and have a prescription to pick up or some other CVS items, this is definitely convenient.
Very easy, very fast. And as stated if have to stop here anyway, saves you an extra stop at UPS.
Although I have not done so, but my understanding is you can have UPS drop off packages for you here for little extra security, instead of leaving on a porch.”
“I had a good experience going to drop off my item inside UPS store. Yesterday was the problem when they did knock at my door and I got a doorbell and they left a piece of paper where I I have to go pick it up. I thought that was wrong. You should’ve rung the doorbell, but you didn’t. You just left a little piece of paper.”
8:30AM - 6:30PM
6689 Orchard Lake Road, West Bloomfield
Shipping Centers
“My local UPS store is great
The people who work there are so friendly and helpful,my area has quite an entitled clientele and they are so patient. I always choose to go there over any other option. They all deserve kudos!”
“Such a great place with a helpful and friendly staff. I was struggling to find a place to print a cardstock flyer because most sites default to printing 20+ flyers and charge you for all of them. The staff helped me in minutes and printed out exactly what I wanted in the exact quantity I wanted. I'll def be back!”
“I had to pick up a package due to deliveries being canceled because of bad weather. I was going out of town at 4:00am the next morning.UPS was wonderful and did everything to find my package. I loved that everyone wanted me to get my package and made sure that I received it .? Thank you”
8:30AM - 6:30PM
35560 Grand River Avenue, Farmington Hills
Shipping Centers
“The manager, Steve, provided excellent customer service. He informed me that what we needed had to be done at a different UPS Store, and he forwarded the requirements to the other store for us. He had our products returned to his store so we could pick up our items where we had dropped them off. He worked with me to make sure that what we needed was what we actually got. Thanks to Steve and his staff!”
“I came into town and needed 20, One sheet Obituary (with picture), I not only received quick printing I received the expert knowledge on best size Picture this helped because it would have been difficult to find a larger frame in time for the funeral service. Oh i didn't tell you that this was 9am the service was at 2pm and it was a beautiful service.thank you”
“I had a miscalculation and issue with a package address on fed ex's end, Matt was very kind and helpful for me as well as Doug who ensured the situation was resolved. Awesome team! Very satisfied with their service today.”
“I was surprised by how expensive it was to print off a handful of papers. But at least it was well staffed and they were willing to help. I would recommend somewhere else if you just need to make some prints or copies.”
“Sometimes very crowded but line moves fast. Work is done right. Employees work very hard but seem to really like their job. I don't like crowds but I always return because of workers who care.”
“Very helpful staff. Took my shipper I printed on plain paper and attached to the package for me.
Mild warning it's deep within an office park as opposed to a storefront style location.”
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“I just want to mention Michael didn't get the last name but he is a 100% sweetheart he did so much for me today and I appreciate every bit that he did I just want to praise him maybe management will recognize him and give him a raise or some kind of compliment”