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9AM - 8:30PM
2157 138th Ave, Dorr
Pet Stores
“⭐️⭐️⭐️⭐️⭐️ - Beyond Exceptional!
“Our experience with Kolenda Kennels was nothing short of extraordinary. From start to finish, the team displayed expertise, professionalism, and an evident passion for what they do. It’s rare to find such a well-run operation, where every detail is handled with such care and precision. Meeting our new family member, Zeus, and taking him home was an unforgettable day that words can barely do justice to. The dedication and genuine care shown by everyone at Kolenda Kennels truly sets them apart. I couldn’t recommend them highly enough—thank you for an amazing experience!””
“I love this store we used to go to the one in Wyoming but they moved further down 28th street. We switched to Grandville not only is it closer but the staff is kind and helpful.”
“After 4 years and so many vet visits and horrible yeasty ear infections we finally have relief for our Pitty mix. He has so many allergies to traditional dog food. I'm so grateful to have found a local company that has premade raw food for my doggos. I thaw it and portion out servings. So simple! The staff is also very helpful and friendly.”
“My family and me all take our birds to casa and they get the job done our birds love it when we take them there and they enjoy the ride there workers and very kind and not rude at all my family owns 2 cockatiels 1 Quaker and 1 African ring neck and 1 Mexican conure and they do a very good job trimming there wings and there beaks I suggest casa la parrot to everyone I know who has a bird around the area”
“Just wanted to say I have always had a great experience here with the staff. They are a great group of people. My young son and I went today and he is obsessed with the reptiles and fish. A staff member by the name of Kat noticed this and offered to let him see a Halloween crab he was interested in. Even though we were not looking to purchase. Very cool! It’s little things like this that makes me a returning customer.”
9AM - 9PM
1843 Marketplace Dr SE, Caledonia
Pet Stores
“We stopped in briefly last night - our first-ever visit. We were blown away by the super friendly and positive customer service experience provided by Shaeleigh. We were only there a short amount of time, but she was friendly and helpful from the moment we walked in and never stopped smiling to the moment we checked out and left. She even offered to help us get our stuff out to the car. Just an all-around great experience!”
“Great place to go for all of my pet supply needs. Even though they have "hound" in the name, I shop here for cat supplies and they do have other pets covered too. The dog washes are great! The staff is friendly and I have never had an issue shopping here or finding what I need.”
“1st time at this new location. Everything is easily labeled with signs, I was able to walk in find the cat food I was looking for. Cashier was very friendly, asked if I had rewards with them and used my rewards as well. Was in and out in less than 5 minutes with some light browsing to see what else my cats may want ?”
“The employees don't seem as knowledgeable as at other pet stores. We bought some fish and one looked a little iffy before we left so we asked about it at the check out and the cashier basically shrugged her shoulders and gave an uncertain explanation for why he looked questionable. Well sure enough the fish died within a week. Thankfully they have a warranty return window for fish so we could replace it for free”
“Pet friendly. Workers are kind and attentive. Very helpful.Just a reminder for visitors: ALWAYS ask for permission to touch someone else's animal. Parents -- please teach this to your children for their own safety AND for that of the animal you do not know.While we were there, we witnessed several children harassing people's pets while the parents absolutely did not care, even when asked to have their kids stop touching a pet.Don't be those people! This is a great store with great employees and nice products. Be nice!”
“Some items are a bit overpriced but it is convenient and sales are pretty good.—> TIP: dog washes are best do-it-yourself in town.—> TIP: dog wash closes half hour before store. Call ahead & ask how full they are; it helps!—> TIP: treats, brushes, combs, & nail trimmers are available for the bath (towels & forced air dryer also).”
“We've been bringing our large Aussiedoodlesfor about a year and couldn't be happier. Have recommended to all my friends and family in the area. Prices are great too!”
“Terrific customer service!
Damage to a rod requiring warranty service brought me to this Orvis location.
Prior to my arrival I had worked the online preparatory steps for warranty repair. Some how (probably my error) the invoice ended up showing two rods for repair and a potential double charge. I figured I would address this at the store in person.
Jake and his teammate (sorry, didn't get his name) were great from the moment I walked in the door to the shop. They were friendly, listened carefully to my concerns and knew how to get the situation handled. Jake assured me that the transaction would be ok and committed to keeping me in the loop.
Sure enough when I got home, later that afternoon, I had been cc'd on a communication from Jake to the Orvis customer care team. A subsequent communication, the following day, to me from Orvis customer Care put me at ease that the transaction and repair would go smoothly.
Thank you Orvis, and specifically Jake, for seeing that the little things and communication were handled well.
I am an appreciative customer.”
“Staff went above and beyond by doing the research to make sure I had the correct product for my new pet. Everyone was super kind and it was an awesome process getting set up with what I needed :)”
“I've been coming to this store frequently for over a year for chicken feed, treats, bedding and some dog items too. They have a nice selection of garden supplies and tools as well. Today I stopped in for our chicken feed and 3 different staff members asked if I needed any help. One even offered to load up my car. They were all so friendly! We love this store.”
“Stopped into the store to buy a heat lamp for a bearded dragon yesterday around 4pm and when I say it was such a pleasant experience it really was!!! I wish I would have gotten the Ladies name who helped us, even while she was training a new employee because she was so so so nice! She was helpful, full of knowledge of the products in the store, and honestly it was just such a top notch customer service experience!! Give her a raise, she’s amazing!!”
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“Stopped by last week with an online return, and the employee was so helpful. The line was long (like 3 people), so another employee came by with a mobile checkout to speed things along. I came back yesterday for some dog toys and found just what I needed. Store is clean and employees were great!”