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“Just walked in trying to figure out how to ship some stuff. Not a clue in the world. Gretchen had came to the rescue and helped explain a lot of things to us. She was and amazing. We’ve never had a customer service experience like that. Felt like the only people in the building. What a great energy in that store!”
“Pak Mail is my go-to for all my company's shipping needs. We send out a hefty amount of packages through them, and they've never let us down. The service is consistent, and what stands out even more is their team - always friendly and eager to assist. If you're looking for reliable shipping with a personal touch, Pak Mail is the spot. Two thumbs up!”
“Harvey Collin at DHL in Grand Rapids (near Kent County Airport) was extremely helpful. This was the first time that I had to return clothing items to IceWear, Icelandic clothing company and I was worried that they wouldn't get to Iceland in a timely manner, due date was looming (they accept online returns that are shipped within 30 days of receiving them). Harvey was knowledgable and helped with required measurements to return items in a plastic bag and they had to be in centimeters.Harvey Collin provides exceptional value to DHL international shipping company. I had to create a return label via IceWear website on the fly and Harvey explained the required steps, and even provided additional info I was not aware of. Thank you! Very pleased with the amazing service!!”
“It was easy to get to with parking right in front of the door. I did not have to wait long. The person working was pleasant and it only took a few minutes to ship my package.”
“I went in for a few services and got help immediately! Marisela helped me and she was very polite and made things super easy for me! Great store with great employees!”
“The customer service at this location is perfect. Sometimes busy, but they are polite and efficient. I consistently choose this one over others in the area as they are kind and helpful.”
“The gentleman who helped me today was very polite, respectful, and helpful. I think his name was Jacob. He answered all my questions and kept checking on me to make sure I was taken care of (not in an annoying way).”
“My favorite post office! I live closer to another post office and I go to this one that’s farther away because they are so nice and friendly and very good!!! Highly recommend them!!! ”
“It was the after-Christmas rush and we had several Amazon packages to return various ways. Emily was incredibly helpful, patient, and competent. She made our whole transaction easy and painless, and was very nice as she did it all with grace. One of my best experiences so far at UPS!”
“It is outstanding, friendly helpful staff, super fast. But don't go. Because if it becomes popular a line may form one day, and I can't have that ? shout-out T,S,B you rock.”
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“I had a large item shipped across the country and the team at Pak Mail handled it very professionally, including finding ways to reduce freight costs while making sure my fragile package arrived in perfect condition. Hats off to Calvin and the others who ensured such good results. Would definitely use again.”