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“Gio was absolutely fantastic to work with! From the moment we started, he was professional, knowledgeable, and genuinely committed to helping me find exactly what I needed. He took the time to answer all my questions, explained everything clearly, and made the entire process smooth and stress-free.
What really stood out was his attention to detail and how much he truly cared about making sure I was happy with my purchase. Great customer service like this is hard to find. If you have the chance to work with Gio, you’re in great hands. Highly recommend!
:) great Job !!!!”
“I have to say that Jake and Peter we so very helpful. Jake helped me open my account with new phone and watch. Both guys are really knowledgeable and took the time to really help me understand my new devices.”
“Had a wonderful experience yesterday. It was very busy but the manager Nora helped me and made my experience a pleasant one. Will recommend this store in the future.”
“Went to get our screen protectors replaced. They did an immaculate job and paid super close attention to detail. Service was awesome and they were super friendly. The store was also nice and clean. We will be seeing them for our replacements in the future!”
“I came into this T-Mobile store today feeling frustrated after trying to cancel my account over the phone without getting the help I needed. From the moment I walked in, though, Camry completely turned my experience around.
She greeted me with kindness, listened patiently as I explained the situation, and immediately took ownership of the problem. Instead of rushing through the process, she made sure I understood every step. Canceling a phone line can be confusing, but Camry explained everything clearly and professionally so there were no surprises.
What impressed me most was her dedication. She spent nearly an hour on the phone with customer service advocating for me and making sure everything was handled correctly. At no point did she seem impatient or distracted — she was calm, thorough, and genuinely committed to helping me. That level of customer care is rare, and it absolutely deserves recognition.
Customer service like this is what keeps people loyal to a brand. Even though I was there to cancel my account, Camry made such a positive impression that I left feeling valued and respected rather than stressed. She represents T-Mobile exceptionally well.
If you visit this location, I highly recommend asking for Camry. She is knowledgeable, professional, compassionate, and goes above and beyond for her customers. Thank you, Camry, for making a potentially stressful situation so much easier.
This was truly a 10-star experience!If you’d like, I can also make a slightly shorter version, add more emotion, make it sound more formal, or give it a warmer, more personal tone.
- Naveen”
“Had the best experience today at the Xfinity store. CJ was very knowledgeable, helpful and so nice. He helped me with my bill, and explained how much a new phone and service would cost me. Very pleasant experience...”
“I damaged my phone and decided I’ll just go ahead and purchase a new one. Lance was appointed to assist me with the purchase and set up and I’m grateful for the experience. Lance went above and beyond his duties as an T-Mobile representative, I truly hope he is rewarded for such! He is professional, Informative, patient, and a pleasant representation of T-Mobile. Lance worked diligently to assist me with all the issues I had today. I would highly recommend him to any and everyone who desires the experience of outstanding customer service:) Thank you Lance!”
“I do my best to avoid walking into a phone store, but I couldn't fix some complicated issues with my accounts online and recently came here. I was extremely impressed with how our salesman, Frank, and his manager resolved the issues. He also saved me money. This is a very well run store and I highly recommend it.”
“Went in with granddaughter to transfer our phones from Verizon to Tmobile. Did not get the man’s name but very disinterested in helping. Gave me a new phone # for my phone , very hurriedly brushed us off. Didn’t understand the details fully, went back in the next day even worse. Same Arabic man again was worthless. If u have people in your store that hate the job job that much tell them to move along. Found another store with the most helpful people ever.”
“Shahidur is one of the best sales reps I've ever encountered. Gave me an amazing plan i couldn't be more than happy with my service. Edited: Steve is also the man!”
“I had a really positive experience here. I needed to drop off a trade-in device and the reps I interacted with (Chensea and a guy whose name I forgot) were very personable, friendly, and helpful.”
“I was up there earlier today, and this store was pretty awesome. John and Jay both immediately acknowledged me when I came in, and let me know I'd be helped soon, despite both helping other customers. I worked with John and he was amazing at answering my questions, relating to my issues with the service, and telling me exactly what I needed to do to accomplish what I was attempting to do. I got my new phone, my questions answered about switching over a second phone, and left extremely satisfied. Definitely go here over the location on Harper and 11 Mile, it's worth it.”
“My husband and I had come in so I could get a new phone and switch over to his plan. Everyone that had worked with us were professional and kind, even when there were hiccups on my end with trying to find the right information.
We had gone during a busy time, but never felt like we were ignored.
I am completely satisfied with the service that I was given, and I appreciated everyone for helping!”
“I want to add a shout out to Lance that works here. He had so many problems trying to transfer our information to our new phones but he never gave up. The IT department couldn't help him but he figured it out. He spent about 2 1/2 hours working with us and was very friendly. I cannot believe the patience he had. He is truly a very valuable employee for sure. THANKS SO MUCH FOR YOUR HELP LANCE!!!”
“My husband and I went to the xfinity store on hall rd. With questions about our service. Robert took care of us yes really took care of us how WONDERFUL this representative gave us the BEST service we ever had. He was knowledgeable and actually wanted to help us. Wow He even downloaded the xfinity app for me so I can keep informed
on bill”
“Phil and his trainee did a wonderful job helping my family, and finding the best value. I have been in twice in past few weeks upgrading phones and dealing with horrible experiences from Verizon corporate. He and his team helped me both times. I had stopped in multiple Verizon stores, and will drive past them straight to this one going forward. Working with the human beings in the store made the difference. Best customer service team I have had in over 17 years as a Verizon customer.”
11:00 AM - 6:00 PM
28835 Gratiot Ave, Roseville
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“After a few agents hanging up or leaving us on hold, our next Service agent Ryan O. handled my husband and I’s issue and was quick to resolve our issue and was very informative. Very pleased with them.”
“I have been in this store 3 times the last couple weeks and every employess has been amazing. They helped me a couple times with an issue and very friendly. Also very knowledgeable. Managers Tom and Paul are great!!!”
“Joshua was able to fix my esim issue with my iPhone when other stores Could NOT help me. After spending hours with Verizon technical support, I finally got my issues resolved by Joshua. He is a true asset compared to the worthless tech support you receive over the phone and other locations.”
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“Came in for a new phone and Chad was amazing! He was so informative and helpful. He answered all questions I had and wasn't trying to push products on me to get a sale. He was very personable and easy to talk to. I would definitely go back there in the future if he was there to help!”